Russ Darrow Nissan of Milwaukee

Fast service Really fast service, everyone was very friendly and helpful. Love the fact that they did not pressure you into anything. Very clean nice building, wa Really fast service, everyone was very friendly and helpful. Love the fact that they did not pressure you into anything. Very clean nice building, waiting room is comfortable. More

I've only ever taken my car to Russ Darrow Nissan so when they called me halfway through working on car they requoted me because they didn't realize I had different rear brakes than the front ones which is O they called me halfway through working on car they requoted me because they didn't realize I had different rear brakes than the front ones which is Odd because they should have this information already hence my first statement so it's a little frustrating when you are being asked for double the money. Then after I picked up my car I had to turn around and come right back because my breaks weren't working properly (this is the second time that's happened...) I just feel like are they even testing the cars after working on them. Is it just $ in their pocket???? It's Winter in Wisconsin I could have been in an accident. I usually don't ever say negative things about businesses but it makes me want to take business elsewhere. But I am glad they are rechecking everything. Things can be miscommunicated I understand that may happen, but I do not like surprises like such. Other than that service and sales and are usually spot on. Thanks. More

Paul Lecher, Joe Weil are respectful have exceptional customer service skills. One of the cashiers need serious diversity training & customer service improvement, need to help the customers. customer service skills. One of the cashiers need serious diversity training & customer service improvement, need to help the customers. More

Was not satisfied with service worker Joe very patronizing made assumptions and insisted I go get work double checked elsewhere to confirm issue, manager Paul helped ultimately somewhat with issue patronizing made assumptions and insisted I go get work double checked elsewhere to confirm issue, manager Paul helped ultimately somewhat with issue More

Thank you for checking my tires to assure I didn't have a slow leak or that the sensors were okay instead of just giving me air. I had to wait a couple of hours, but was pleased everything checked out okay, slow leak or that the sensors were okay instead of just giving me air. I had to wait a couple of hours, but was pleased everything checked out okay, More

Great experience. Great salesman & finance manager. They worked with me to get what I was comfortable with. They both stayed after hours to explain everything to me! worked with me to get what I was comfortable with. They both stayed after hours to explain everything to me! More

It’s just great people and great service. really Like the sales manager’s. Never had a problem. The fiancé guy jerad is the best.I always feel at home. sales manager’s. Never had a problem. The fiancé guy jerad is the best.I always feel at home. More

Jimbo This is my 2nd experience with the service representative Travis and could not been happier with the service. In addition to handling my appointment h This is my 2nd experience with the service representative Travis and could not been happier with the service. In addition to handling my appointment he was very informative on what was being done including looking up and explaining the upcoming recall. More

Great service! I was not pressured to buy anything my car didn’t need. Was in and out and got a complimentary car wash. Best service I ever got at a dealership! didn’t need. Was in and out and got a complimentary car wash. Best service I ever got at a dealership! More

Great experience - start to finish. Just had to purchase my 3rd car in 3 months so buying a car was not on my happy list of things to do. Luckily, I walked in and the staff at Russ Darr Just had to purchase my 3rd car in 3 months so buying a car was not on my happy list of things to do. Luckily, I walked in and the staff at Russ Darrow Nissan took care of me. I walked in on a whim and Ian English was the first to greet me. He listened to my needs and wants & we got the ball rolling. Ian was great as I wasn't necessarily set on buying that day but wanted to see what kind of options I had - but he helped me find the right vehicle. Attentive and kind, we hit it off and worked out a deal. John Domask in management also was helpful as we discussed options on lease versus purchase. Unlike other dealerships I've visited, both John and Ian suggested the plan that was perfect for me versus what was right for the dealership. And that was a bonus. Finance guy Mark Koch helped me finalize my warranty and service plans in a timely manner. He was professional and understood my budget plans for introducing a new car into my family. Russ Darrow Nissan helped me tremendously. I will most likely return when it's time to purchase a new vehicle. More