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Russ Darrow Nissan of Milwaukee
Milwaukee, WI
1,161 Reviews
Welcome to our Nissan store, where innovation meets reliability. Discover a wide range of vehicles designed to fit every lifestyle, from sleek sedans to powerful trucks and versatile SUVs.
Explore the impressive lineup of Nissan vehicles, each crafted with cutting-edge technology and renowned reliability. The Nissan Altima combines stylish design with advanced safety features, offering a smooth and efficient ride for daily commutes. For those seeking adventure, the Nissan Rogue stands out with its spacious interior, intelligent all-wheel drive, and innovative driver-assist technologies. Looking for robust performance? The Nissan Titan delivers, with powerful towing capabilities and rugged durability that make it perfect for work or play. Whatever your needs, Nissan vehicles are designed to exceed expectations, blending quality craftsmanship with modern convenience to elevate your driving experience.
Our knowledgeable team is here to provide exceptional service and guidance, ensuring you find the perfect Nissan to drive with confidence. Visit us today and experience why we're your trusted destination for quality and performance. We are your one stop shop for everything Nissan in the Milwaukee area.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 1,161 reviews
May 24, 2020
Poor customer service and equally bad servie work I called the dealership about a used vehicle and spoke with a manager Eric. He said come on in and he would take care of me from start to finish. I go I called the dealership about a used vehicle and spoke with a manager Eric. He said come on in and he would take care of me from start to finish. I got there and he handed me off to John a salesman. The salesman could not sell me the car, he had to keep going back and fourth between me and Eric evidently to get approval. Eventually Eric did come over to talk with me. He told me the price he had given me was the best he could do. I turned it down. Two days later I saw the same car on line for $150 less than the best Eric could do for me. Then I needed repair work done on my Rogue, the car I was going to trade in. it was covered buy an extended warranty. When I took the car in for the repairs, they estimated the cost to make the repairs but told me the warranty had expired. My copy of the contract said I have about eleven months left on the warranty. I called the warranty company and was told the warranty had expired as far as they were concerned but I should call the dealer to get it figured out. Darrow had originally sold me the contract. I called the dealer on a Monday and spoke with Jerad and explained what was going on. I let him know the issue with the car is a safety thing and I was in a bit of a hurry to get it taken care of. He said he would look for the contract and get back to me but if I didn't hear from him buy Wednesday not to call him because it was his day off. On Wednesday I called and spoke with Eric. He said he would look into it and get back to me within an hour. Two hours later I still had not heard from Eric. I called him again. He said he handed it off to Paul and he was supposed to get back to me. At that point I told Eric that I felt like I was getting jagged around. He got all mad at me for using that kind of language. ( I still don't know what was wrong with it ) He told me to bring in my copy of the warranty. I did that and was told they would handle it. On Friday i took my car in for the covered repairs. I was given a rental car an told if there was any damage to the car, the fuel was not full or the interior was dirty the would charge my card to take care of it. When I picked my car up I found it had been damaged buy the service department. Now I have to try dealing with that. If I were to have damaged there car, they would just charge my card, they damaged my car and they have to think about weather or not they are going to repair it. The long and short of it Eric doesn't follow through on what he says, in my opinion he lied to me, and the service department damaged my car. Jerod only cares about his day off. More
by montego
May 24, 2020
Mike was a good sales person. Easy to talk to. Helped me find a good vehicle. Happy with my purchase. I would refer people to have Mike for there sales person. find a good vehicle. Happy with my purchase. I would refer people to have Mike for there sales person. More
by lbiga40
Employees Worked With
May 22, 2020
My experience with Russ Darrow Nissan was incredible. As a first time car buyer, I was not sure what to expect, but they exceeded any and all expectations I had when I walked through the front door. Everyon a first time car buyer, I was not sure what to expect, but they exceeded any and all expectations I had when I walked through the front door. Everyone I worked with was extremely patient, listened to what I wanted in my new car, and helped me find the perfect match to drive off in. More
by Lem800
May 16, 2020
Mike was very friendly. He answered all my questions, at the same time he kept me entertained. Mike is the real deal! I will be referring him to all my friends and family. the same time he kept me entertained. Mike is the real deal! I will be referring him to all my friends and family. More
by Jboehmke23
Employees Worked With
May 12, 2020
Mike was awesome. He helped me a lot and he was so much fun to work with and Mark was awesome as well for finance. fun to work with and Mark was awesome as well for finance. More
by Lynn-Marie
Employees Worked With
Other Employees :
Mark Koch, Eric Greskoviak
May 08, 2020
Buying experience was very good. People were very helpful and knowledgeable. The price was very fair and the terms and conditions of the lease was explained in detail helpful and knowledgeable. The price was very fair and the terms and conditions of the lease was explained in detail More
by Michaelturza
Employees Worked With
Other Employees :
Jessica Zurn, John Domask
May 04, 2020
This dealership is the best around, my personal salesman is mike, hes great!!!!very kind and courtious and very smart he's the best around..😃 is mike, hes great!!!!very kind and courtious and very smart he's the best around..😃 More
by Nissanthegreat
Employees Worked With
Other Employees :
Jessica Zurn, Eric Greskoviak
May 03, 2020
Mike was a truly wonderful salesman! He showed understanding, compassion, and is very down to earth and knows what customer service is all about! He has a great sense of humor as well! Thank you R understanding, compassion, and is very down to earth and knows what customer service is all about! He has a great sense of humor as well! Thank you Russ Darrow and the whole team for everything! More
by Cruickshank01
Employees Worked With
Other Employees :
Robert Garcia, David Earl
May 01, 2020
Mike made shopping for a new car an enjoyable experience! At times when I would get stressed out, he knew exactly what to say & do to make the experience a little easier. He was very professional & friendly. At times when I would get stressed out, he knew exactly what to say & do to make the experience a little easier. He was very professional & friendly. I am happy to be apart of the Russ Darrow family & definitely look forward to shopping with them again! More
by TyTeonna Franklin
April 23, 2020
Very bad service on car Had my alternator replaced (990-dollars) here March 11th and when I went to pick up the car it had not been washed. But that's not the worst of it. A Had my alternator replaced (990-dollars) here March 11th and when I went to pick up the car it had not been washed. But that's not the worst of it. A window had clearly been left down on the front drivers side and there was easily a full cup of water in my Weathertech floor mats. Thankfully I have those mats or all that water would have been soaked into the carpets. I can only assume my leather seats on the drivers side were also soaked but they had dried by the time I picked up the car. Making this even worse is the fact that the window was UP when I picked up the car, indicating someone had to drive the car knowing full well there was water inside and didn't bother to dump it out or clean it up. But that's still not the worst of it. Arriving home I opened the hood and found that the plastic retainers holding the cowling around the radiator in place were simply put in place, but not secured...they were just stuck in the holes but not snapped into place. Also the plastic shield under the engine was not properly secured and was actually hanging down! I wrote a very calm letter to the dealer explaining the problems, including the fact that if a multi-point inspection was done, there was no paperwork to show what was found included in my invoice. I did not ask for anything, but said I simply wanted the shop manager to be aware of the problem. As of this date, April 22nd, I have not heard a word back. My note was sent through the "contact us" link on their Web site. I have learned an important lesson: do not ever have my car service by Russ Darrow again. --Ken Herrera, Thiensville More
by ken herrera
Employees Worked With
