Russ Darrow Nissan of Milwaukee

Great Dealer had great communication. I knew what was happening to my car as it came about. They even lowered by price out the door from the quote I was gi Dealer had great communication. I knew what was happening to my car as it came about. They even lowered by price out the door from the quote I was given originally. This why I take my Chrysler to a Nissan dealership. They also used Chrysler parts at my request without difficulty. More

First timer at Darrow Nissan service First time using Darrow service as I just moved to the area and Jose Villicana met me at my car and walked me through the process for my oil change. First time using Darrow service as I just moved to the area and Jose Villicana met me at my car and walked me through the process for my oil change. I asked him to quote me prices on replacing the center console and fixing my trunk because it no longer opens completely (needs new shocks). I was happy to hear that if I ordered the parts, they should be one day out so I wouldn’t be waiting forever. Very nice first impression was made and I’ll definitely use Darrow as long as I’m living in the area. More

Helpful Caring, friendly, willing to help find the right car. Lance and Jerad were awesome and very informative. I would definitely recommend Nissan Metro Rus Caring, friendly, willing to help find the right car. Lance and Jerad were awesome and very informative. I would definitely recommend Nissan Metro Russ Darrow ! More

Amazing Travis helped my mom and I and I was highly satisfied with the lady who checked me in, Travis who helped me and did the work on my car, and the lady w Travis helped my mom and I and I was highly satisfied with the lady who checked me in, Travis who helped me and did the work on my car, and the lady who processed my payment. All very friendly and reliable people who care about their customers. More

Great I love my Nissans. Everyone of them all the time I have went .I appreciate the work they have done to put me in my 2019 today I love my Nissans. Everyone of them all the time I have went .I appreciate the work they have done to put me in my 2019 today More

Standard oil change I asked up front if they had any discounts on oil changes. They said no, and because I was in the area I decided to fork out the $40. I also specifi I asked up front if they had any discounts on oil changes. They said no, and because I was in the area I decided to fork out the $40. I also specifically asked not to have the vehicle washed because I had just detailed it. When I came to pick up the vehicle, there was a coupon for a $20 oil change and water spots all over my car. I am not a happy customer. More

Worst experience ever . I pulled into Nissan and was on the lot looking at cars for 20-25 minutes and not one salesman came out to greet me. I went inside and was greeted b . I pulled into Nissan and was on the lot looking at cars for 20-25 minutes and not one salesman came out to greet me. I went inside and was greeted by them as well as their acknowledgement that they saw me looking at the Nissan Rouge. I sat with a salesman to talk about my interest in financing the car. After hours of negotiations, I came to conclusion that the monthly payment as well as the MSRP on the car will not work for me. One of the sales manager, Robert Garcia got upset and crush the paper in front of me as well as mumbling under his breath. He was walking heavily and looked very upset. When I asked for my keys back, he sat them on the counter not saying one word with an upset face. I then told him not to be mad and walked out. He chased after me to try and explain himself that he wasn’t upset at me but just upset that the deal didn’t work. This is very unprofessional and unnecessary as there was many people around as well. More

Fair but not the quality I expected I have a 2 1/2 year old car that broke down and no loaner was provided and all issues were not addressed. My license plates have been falling off th I have a 2 1/2 year old car that broke down and no loaner was provided and all issues were not addressed. My license plates have been falling off the front of my vehicle since I purchased it and they were not willing to resolve instead I was told it came from the manufacturer like that. Wow. Now I have to take my vehicle to a neighborhood repair to get license put back on car. I feel for my inconvenience of having a vehicle under warranty break down for a defective part I should have been offered a complementary service such as an oil change and a loaner vehicle to use while I had to wait for the necessary part to be shipped in. This is a $50,000.00 truck. There is no way I should be making repairs already. My biggest concern is 5 years ago my sister had a Nissan Rogue and it slowed down on the highway just like mines and is this an ungoing problem for your vehicles and am I safe in this vehicle. I was told there is no quarantee this want happen again. More

2019 Nissan Sentra I had a great experience leasing my new Sentra at Russ Darrow. The dealership staff were friendly and very professional. Everything went very smoothly I had a great experience leasing my new Sentra at Russ Darrow. The dealership staff were friendly and very professional. Everything went very smoothly which I truly appreciate. I would recommend this dealership to family and friends. Thank You! More