Russ Darrow Nissan of Milwaukee

Fast, efficient, friendly Joe was super helpful and courteous. I appreciated that he brought the dirty air filter with him when he asked if I would like it changed. He was cour Joe was super helpful and courteous. I appreciated that he brought the dirty air filter with him when he asked if I would like it changed. He was courteous through the whole experience. The cashier was also friendly. More

Managers were nice but finance guy was a jerk. The finance dpt will do anything to sell you a warranty and make you feel bad for saying no. Once your automobile is off the lot, they don't want to h The finance dpt will do anything to sell you a warranty and make you feel bad for saying no. Once your automobile is off the lot, they don't want to help you. Sales team and service was good however. Charles yang was awesome when i got my tires put on but they did firget the valve caps. More

Consistent, friendly, high touch service I’ve been bringing my vehicle to Russ Darrow Milwaukee for over three years now. From setting an appointment, to a friendly greeting, to full transpar I’ve been bringing my vehicle to Russ Darrow Milwaukee for over three years now. From setting an appointment, to a friendly greeting, to full transparency of the service process, they are a great crew. AND everyone I encounter has a smile on their face! I will continue to be a customer and my positive experience will bring me back here for my next vehicle purchase. More

Efficient and thorough I was really happy to know that my vehicle would be in the care of technicians with a consise plan of action and reliable leadership. I was really happy to know that my vehicle would be in the care of technicians with a consise plan of action and reliable leadership. More

Red was AMAZING! Red was absolutely amazing! Both Eric’s was very kind and helpful! The GM Eric was super amazing, he was very patient and professional! Thanks again Red was absolutely amazing! Both Eric’s was very kind and helpful! The GM Eric was super amazing, he was very patient and professional! Thanks again More

Good service This is the first Nissan I have owned. I never took my other cars to the dealership for service. I am very impressed with Russ Darrow and a good valu This is the first Nissan I have owned. I never took my other cars to the dealership for service. I am very impressed with Russ Darrow and a good value of service for the money More

Oil change service The service shop is Fair priced and efficient. Friendly customer service. Clean environment. Good customer waiting area with snacks and beverages. Off The service shop is Fair priced and efficient. Friendly customer service. Clean environment. Good customer waiting area with snacks and beverages. Offers free car wash. More

Sales was fine; Financing was worst experience imaginable In November 2018 we purchased our first Nissan – a new 2018 Rogue – and the buying experience was a mix of awesome/great and totally dreadful. After In November 2018 we purchased our first Nissan – a new 2018 Rogue – and the buying experience was a mix of awesome/great and totally dreadful. After doing some research, test driving a few different models across other manufacturers, we narrowed our search down to the Rogue and felt comfortable with it. My sister has one, and love it – also, has had zero issues with it. We had a list of a few specific cars going into our visit, was able to quickly meet with an salesperson who was incredibly polite and helpful (Lance). We took a test drive, determined that was the car we wanted if we could agree to a price and trade-in value. The price was a minor frustration – we weren’t able to get down to the very low advertised price (because we did not meet all the discounts available), but I should have looked at the itemization beforehand, I would have caught that. Regardless, with some negotiation (I still don’t care for this), we were able to meet at a fair price – I wouldn’t say it was an out of this world, unbelievable deal, but it certainly tilted in the customers favor, so that is a plus. Then we met with a gentleman (I wish I could remember his name) to go over the features of the vehicle. He was also very polite and helpful. This is where the good experience came to a crashing halt – it was on to financing. We had to wait over an hour to even get into financing, and we soon found out why. The financing guy was one of the sleaziest salesmen we have ever encountered. He took an excessive amount of time going over extended warranties, coverages, maintenance plans, etc. And when we politely declined, he became indignant. He seemingly trashed our opinion of the car itself – we went from feeling great about our purchase to feeling like we got sold a pile of junk. He wasn’t helpful at all in terms of explaining the loan terms, we aren’t even entirely sure how we are to make our first payment – we didn’t even want to ask, as it meant he would probably keep us longer, circling back to all the add-ons we declined previously. Maybe 5-10% of our meeting was actually finance-related, the rest was explaining the extras and why we would eventually be sorry we didn’t purchase them, because Nissans apparently aren’t to be trusted. It was about an hour-long meeting, we got out of there before 11pm thankfully – we told him we had a dog to get home to and let out, and that didn’t matter to him, on went the sales-pitch. I am a reliability engineer, I understand how warranties are determined by manufacturers - no matter, he still insisted I was incorrect and that we would be sorry for not buying the extended coverage. We left angry, in our new car that we were supposed to be excited about – I have NEVER felt that way leaving a dealership in a new car. Going forward (i.e. being a return customer in a few years), we might be turned off from Nissan/Darrow entirely, and it stinks because our experience was awesome until financing. I have never purchased anything but GM, and every experience with them was a happy purchasing experience throughout (shout out to Luke at Sheboygan Chevy), and I never felt pressured to purchase, or shamed for not purchasing the add-ons. Financing people at that dealership are financing people, they made sure we understood the loan agreement, how to pay, etc - Unfortunately this is not the case at Darrow Nissan. Again, it sucks that we had this experience – we are still excited about the new Nissan Rogue (LOVE IT), but we sure wish the financing part wasn’t such a negative experience. In summary, buy elsewhere. More

Very Nice The person who I work with Ron T was perfect..he took his time with me and that's what I like. The people in there all had smiles on their faces and w The person who I work with Ron T was perfect..he took his time with me and that's what I like. The people in there all had smiles on their faces and welcoming arms. I highly recommend people to go here. More

Overall experience at Russ Darrow was great! Overall experience was great! They were very patient with me, caring, and professional. I went in not knowing how I just knew I needed a car and one t Overall experience was great! They were very patient with me, caring, and professional. I went in not knowing how I just knew I needed a car and one thing I can say they didn’t give up on helping me get one. THANK YOU! More