Russ Darrow Nissan of Milwaukee

Never showed me a car - left after 30 minutes I contacted the dealership and made an appointment with Paul to see a specific vehicle. He proposed 6:20 p.m. and I agreed. I was running a few minute I contacted the dealership and made an appointment with Paul to see a specific vehicle. He proposed 6:20 p.m. and I agreed. I was running a few minutes late so I called to let him know, only to find out that Paul was gone for the day but John would take care of me. When I arrived I was greeted by Ian who informed me that John was a manager so he would be taking care of me instead. I take it that managers are too busy for customers. After some time Ian finally brought up the car I was interested in on his computer. He informed me that he had already test driven this car and that it had many aesthetic issues. Basically, he said it was too ugly for him to put on his coat and go out in the cold and bring the car for me to drive. This is November in Wisconsin - not that cold. We talked about some other cars and Ian walked around looking busy, but after 30 minutes or more I left. I never even looked at a car. I would not recommend this dealership. From first contact to last it was terrible customer service. More

Great Service Service to our vehicle was fast an efficient. Any problems were brought to our attention and taken care of. Staff is friendly and very professional. Service to our vehicle was fast an efficient. Any problems were brought to our attention and taken care of. Staff is friendly and very professional. A+ More

Jake is the best! Jake at Russ Darrow helped me through a very difficult time in deciding on a vehicle thru the purchase and everything in between. He absolutely went a Jake at Russ Darrow helped me through a very difficult time in deciding on a vehicle thru the purchase and everything in between. He absolutely went above and beyond for me and his co-workers, management and finance staff did as well. I will definitely purchase another vehicle from Jake again and you should give Russ Darrow Nissan a try! I love my new car! More

My experience at Russ Darrow Nissan! I came to Russ Darrow Nissan having never seen a Nissan before. I was welcomed very warmly upon arrival. My main salesperson, Jake, was very friendly I came to Russ Darrow Nissan having never seen a Nissan before. I was welcomed very warmly upon arrival. My main salesperson, Jake, was very friendly, showed me what I wanted to see and was very informative and knowledgeable. about his product. Jared, in the finance department, what is a great help with explaining me additional warranties and how things were to be handled. Edward walked me through a lot of the items I was unaware of and also helped with setting up of certain things such as my cell phone, Etc. John, the manager there, was very friendly and outgoing and a very easy person to talk to. All in all my experience was great, no pressure whatsoever, and very interesting. I cannot say enough about my salesperson, Jake, as he presented me with the best experience I ever had at a dealership. Thank you all once again. More

Good detailing service. Did a good job with my car detailing interior and exterior. Me. Travis is awesome with his work and he quick. They have shuttle service is very conv Did a good job with my car detailing interior and exterior. Me. Travis is awesome with his work and he quick. They have shuttle service is very convenient. More

Fast and friendly service!!! Every time I come to this Nissan dealership, I always get a warm greeting and a friendly smile. They are fast with their service and they give good a Every time I come to this Nissan dealership, I always get a warm greeting and a friendly smile. They are fast with their service and they give good advice. I would recommend them to all my friends. More

Awesome service and the advisor was very knowledgeable about Good services, I would definitely recommend this location to my friends and family. Popcorn waa good and offering coffee, water and tea is great. Than Good services, I would definitely recommend this location to my friends and family. Popcorn waa good and offering coffee, water and tea is great. Thanks More

They were quick and efficient. The rep I worked with was thorough and explained everything to me. He explained any recommendations and did not pressure me to purchase any additional The rep I worked with was thorough and explained everything to me. He explained any recommendations and did not pressure me to purchase any additional stuff. The service team was able to get my car done sooner than stated More

1 week later Good variety of used vehicles brought us in to browse. Incredibly friendly, low pressure sales people like David and Jake brought us back a week later Good variety of used vehicles brought us in to browse. Incredibly friendly, low pressure sales people like David and Jake brought us back a week later to buy. More

Met Expectations They were able to met my requirements for financing a vehicle. There was confusion for the majority of the sales experience, but eventually made the e They were able to met my requirements for financing a vehicle. There was confusion for the majority of the sales experience, but eventually made the experience ok. More