Russ Darrow Nissan of Milwaukee

Didn’t keep up your word I was told that I will get Nissan oil filter but in the service record shows non Nissan oil filter. Very disappointing. Rest is OK. I was told that I will get Nissan oil filter but in the service record shows non Nissan oil filter. Very disappointing. Rest is OK. More

Happy customer Great communication! Had a lot of different scenarios running by both service and finance and did he great job providing answers and guiding me to a Great communication! Had a lot of different scenarios running by both service and finance and did he great job providing answers and guiding me to a decision. More

40,000 check up with oil change Car not washed, even though paper work said it was to be washed. Oil/grease all over inside door panel and driver seat. Every time I have work done, t Car not washed, even though paper work said it was to be washed. Oil/grease all over inside door panel and driver seat. Every time I have work done, there is an issue. I better not have oil leaking under the front end again. Words won’t be the only thing getting typed. More

Life saver I needed my tire(s) replaced ASAP. Found a bulge in 1 and they were balding badly anyway. I first went to Tires Plus and they were rude, up to and inc I needed my tire(s) replaced ASAP. Found a bulge in 1 and they were balding badly anyway. I first went to Tires Plus and they were rude, up to and including "mansplaining" to me what a lugnut was. I know I'm a girl, but come on... So I ended up at Russ Darrow Nissan to get a wheel key (some doodad that unlocks one lugnut on each wheel and is patterned and according to Tires Plus, it's VIN specific) and the service tech that helped me was so kind and so helpful and so QUICK! They got me in same day, I saved $40/tire on BETTER tires, and they did an alignment and oil change for me, too (which were needed badly). They also gave me a lift home for free! Shout out to Charles Yang for saving the day and making me a believer in dealership service!! More

Always great service Thomas and Joe are awesome! Everyone is always very helpful when I bring my car in for service. They do a great job every time. Thomas and Joe are awesome! Everyone is always very helpful when I bring my car in for service. They do a great job every time. More

excellent I continue to bring my car to Russ darrow Nissan, particularly this location where I purchased it from, simply because of Charles in the service depar I continue to bring my car to Russ darrow Nissan, particularly this location where I purchased it from, simply because of Charles in the service department. I have never had someone who is so willing to work with me, he’s just an overall genuine amazing person! Thank you Charles for all you do! More

Customer Service Great customer service! I highly recommend this location. I've been a customer for a little over 4 years and I have no complaints. The employees are k Great customer service! I highly recommend this location. I've been a customer for a little over 4 years and I have no complaints. The employees are kind and very helpful. Two thumbs up! More

Convenient, fast and reliable I stopped by two other locations that turned me away saying they stopped taking walk in’s for oil changes at 4:30 p.m. and they couldn’t get me a appo I stopped by two other locations that turned me away saying they stopped taking walk in’s for oil changes at 4:30 p.m. and they couldn’t get me a appointment until next week sometime. More

Great Customer Service The entire process from emailing about the vehicle I found online to the test drive and finance/paperwork was a very smooth process. Everyone was an e The entire process from emailing about the vehicle I found online to the test drive and finance/paperwork was a very smooth process. Everyone was an expert in their position and provided all the answers and information I was looking for. I felt very confident with my purchase and this company. More

My experience Jake really made my first car buying experience even better. He helped me the whole way through looking at cars and picking the best one for me. I rea Jake really made my first car buying experience even better. He helped me the whole way through looking at cars and picking the best one for me. I really appreciate everything he has done for me. Highly recommend him for any car buying, he’s so patient and so nice about everything. He’s was so excited when we found the right car for me. Having him help me and be so happy about finding a good fit for me was awesome. Great work keep it up!! More