Russ Darrow Nissan of Milwaukee

Service The Advisor Joseph Weil of service told me what needed to be done. Explained Everything to a tee and took care of my problems and concerns. I do appr The Advisor Joseph Weil of service told me what needed to be done. Explained Everything to a tee and took care of my problems and concerns. I do appreciate everything that Rust Darrow does and I will always bring my vehicle back. Thanks again for a job well done More

An unscheduled visit for exceptional service There's never a good time to have to make an unscheduled visit to have your car serviced in sub zero weather; but if you have to do it, do it at Russ There's never a good time to have to make an unscheduled visit to have your car serviced in sub zero weather; but if you have to do it, do it at Russ Darrow Metro. More

Great people and service Very helpful and efficient service! Also they didn't act like I was crazy when describing an odd sound while driving, even when I thought I was going Very helpful and efficient service! Also they didn't act like I was crazy when describing an odd sound while driving, even when I thought I was going nuts myself. And yes, they figured it out, fixed it, and I was on my way. More

Transmission Failure. Russ Darrow Success. The transmission on my car failed and needed to be replaced. The car had just 78,000 miles on it so this was very much unexpected, and according to th The transmission on my car failed and needed to be replaced. The car had just 78,000 miles on it so this was very much unexpected, and according to the service technicians, very rare. They offered to contact the corporate office to see if they would approve a “goodwill” replacement as the car was over the warranty for miles but not for length of time. Russ Darrow able to secure 80% coverage, something that was very much appreciated given the cost of the repair. I have been driving Nissans for 15 years, and service like this will surely keep me driving them for years to come. Thank you! More

Nissan Murano The dealership made sure this vehicle was the correct one for me From the salesman Ian English, general manager Eric, and business manager Eric wer The dealership made sure this vehicle was the correct one for me From the salesman Ian English, general manager Eric, and business manager Eric were very nice in explaining the car and options More

Top notch service and communication I decided to visit Russ Darrow Nissan in Milwaukee to look for a new vehicle since I had excellent experiences with their service department. Their Se I decided to visit Russ Darrow Nissan in Milwaukee to look for a new vehicle since I had excellent experiences with their service department. Their Service Manager, Paul is very knowledgeable and definitely understands the customer experience is most important. My initial visit was made to test drive an Armada and get a value for my trade-in. During the visit they spent a lot of time with my wife and I after close to lay out all the options from purchase to lease. The store’s General Manager, Eric was actively involved and very friendly. After we left that night, we had a very good idea that leasing was the best option for us. We did visit other local dealerships to see what they could offer as far as price. Once I made those visits, I did get some very competitive offers but had the best experience during my visit at Russ Darrow, so I contacted them to see where they stood on a vehicle that had a few more options than those I was quoted on ($3,000 worth). I tried to contact our salesperson and Eric the General Manager called me back to let me know that he had the day off. During the call Eric spoke with me about the offers in detail and worked with me over the phone, giving me nearly the same price for the vehicle with more options that they had in their inventory. When I arrived there were no surprises and the price quoted was what I received. While I was filling out the paperwork, I was informed of the service plan options by Jerad, which was pressure free as well. This was the best car buying experience I’ve ever had. More