Russ Darrow Nissan of Milwaukee

Good experience Originally I was skeptical about the dealership as I thought they were only about the sale. With the help of Salesman John and Nick, I was able to pur Originally I was skeptical about the dealership as I thought they were only about the sale. With the help of Salesman John and Nick, I was able to purchase a vehicle I love and left with a good feeling. Thanks More

What a great place This dealership was not pushy, they let us make are choice. The service department is excellent. They truly explain all the features and gadgets that This dealership was not pushy, they let us make are choice. The service department is excellent. They truly explain all the features and gadgets that come with your truck. If you have a chance go in and ask for John he is a great salesperson!! More

Serviceservicr Excellent service from both Jonathan and Joe. I’d highly recommend these indivIdials. The management at Russ Darrow would be well served if they rewar Excellent service from both Jonathan and Joe. I’d highly recommend these indivIdials. The management at Russ Darrow would be well served if they rewarded these employees with lavish gifts and raises. More

Very awesome experience David Earl is an amazing salesman, he had patience and explained everything about the car we were interested in. The process was great and everyone wa David Earl is an amazing salesman, he had patience and explained everything about the car we were interested in. The process was great and everyone was very kind. I will continue to do business with this dealership over and over again thank you so much to everyone there from the bottom of my heart I appreciate the great customer service. More

Nissan 2018 Sentra S Model I had a great buying experience with Mr. Robert Garcia, Head Sales Manager at Russ Darrow Metro Auto Mall. This is my second least car, usually I fina I had a great buying experience with Mr. Robert Garcia, Head Sales Manager at Russ Darrow Metro Auto Mall. This is my second least car, usually I finance. I have been with Nissan for 24 years. I recommend that everyone should look at purchasing a car from there. I am a Member of Phi Beta Sigma Fraternity, Inc, Prince Hall Masons, The Black Elks, Member of the Eastern Stars, and the Heroines of Jericho. I will let them all know where to look for good car. More

Used car Was shopping all over for 2015 Nissan Murano last dealership I went to was Riuss Darrow and I’m glad I did. David Earl was so helpful made the whole c Was shopping all over for 2015 Nissan Murano last dealership I went to was Riuss Darrow and I’m glad I did. David Earl was so helpful made the whole car buying experience great. They also helped get the best financing rate for my situation can’t say enough good things about everyone there. Thanks again!!!! John&Tammy More

Satisfied custom Well taken care of every time I come. No matter the service . I would recommend this dealership to friends, family or anyone looking for a car Well taken care of every time I come. No matter the service . I would recommend this dealership to friends, family or anyone looking for a car More

Great car painful process I leased a rogue. Great car. Very disorganized dealership. I visited twice to obtain quote, test drive etc. I also called in advance to make sure all I leased a rogue. Great car. Very disorganized dealership. I visited twice to obtain quote, test drive etc. I also called in advance to make sure all the details, lease quote price and correct vehicle would be ready prior to coming in to sign the lease papers. Since I dealt directly with the manager through out this process, I felt confident that everything would be handled accurately and professionally. He assured me that the quoted price would be honored and that the correct vehicle would be waiting. When I arrived at my scheduled appointment to lease the vehicle, nothing was ready or correct. The car was not on site and the price was not correct either. So frustrating. Again, I called in advance to the manager confirming the exact details of his quote to me in detail. I also had his written quote, signed by him, in hand. When I arrived the sales guy that the manager assigned me had all the prices wrong. I was supposed to be charged $595.00 down and $369.00/month plus taxes. He charged me $2000 down and $404/mo!! We almost walked out. I settled for $595/mo and $396/mo but again, I called the manager before I came in for my appointment and he promised the original quoted details would be honored. Also they were going to give me a rogue that already had nearly 500 miles in the odometer. My husband refused that vehicle. The finance guy took a customer during my scheduled time because they showed up one hour late. I showed up 10 minutes early and had to wait over an hour to start the finance process. I had to drive a loaner car home and come back the next day for my vehicle that was still not on site. I had to wait over an hour for it to arrive the next day. A few days later the finance guy called me and said the paperwork was incorrect and that we would have to come in and resign everything. Seriously! He did drive to our house so we could resign. A couple days later he called me again asking for my gold card number. That is the card they give you for oil changes. Wow so disorganized. Love the car but painful process. Plan on 6 hours plus to lease a vehicle after your original visit More

Great....oil change . I would recommend to friends and family. I will be doing a service maintenance in the fall for a recall and filter change. . I would recommend to friends and family. I will be doing a service maintenance in the fall for a recall and filter change. More