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Russ Darrow Nissan of West Bend

West Bend, WI

Overview
Employees
Reviews
Vehicles
4.6
734 Reviews
Russ Darrow Nissan of West Bend, WI, is your premier destination for new and pre-owned Nissan vehicles. Offering a wide range of models, from fuel-efficient sedans to versatile SUVs and trucks, we have the perfect vehicle to suit your needs. Our knowledgeable team is dedicated to providing outstanding customer service and a seamless car-buying experience. Every pre-owned vehicle is thoroughly inspected to ensure quality and reliability. Visit Russ Darrow Nissan of West Bend today for a great selection, competitive pricing, and top-notch service!
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2665 W Washington St

West Bend, WI

53095

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Showing 734 reviews

May 10, 2026

They got to me right away and the service itself was great. Also got video footage of everything they did which I have not seen before but greatly appreciated it! More

by PHEUN4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Drake Burke
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 10, 2026 -

Russ Darrow Nissan of West Bend responded

Thank you for sharing your experience with your Nissan Altima service. Drake and our team are glad the prompt attention and video updates provided the clarity you appreciated. We look forward to supporting your future service needs. Mitchell Darrow mitchell.darrow@russdarrow.com

May 09, 2026

Trinity was absolutely amazing! She walked me through the entire process and also took the time to help my co-signer understand everything as well. She was able to get me into my dr More

by Sgray1395
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Trinity Krolnik
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 10, 2026 -

Russ Darrow Nissan of West Bend responded

We’re delighted Trinity guided you and your co-signer through every step and helped you stay within your monthly budget. Congratulations on your new Nissan. Thank you for recommending Trinity and our team, and we look forward to assisting you again. Mitchell Darrow mitchell.darrow@russdarrow.com

May 08, 2026

I noticed when I looked at the service sheet that everything was checked except the brake fluid and, I think the transmission fluid. Someone called to ask if everything was OK, and I mentioned it. Bu More

by Gmdeg
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Actually I don’t recall who I spoke to, so these answers don’t matter
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May 11, 2026 -

Russ Darrow Nissan of West Bend responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. Mitchell Darrow mitchell.darrow@russdarrow.com

May 04, 2026

Lori is always super understanding and helpful! She is honestly a huge reason why I service my vehicle at Russ Darrow Nissan More

by Isabella Kingman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 04, 2026 -

Russ Darrow Nissan of West Bend responded

Delighted to learn that our staff have been so understanding and helpful when servicing your Nissan. We appreciate you choosing us for your service and look forward to assisting you again soon. Mitchell Darrow mitchell.darrow@russdarrow.com

May 03, 2026

We scheduled an appointment for a recall and they were very prompt, had it done in a timely manner.. More

by JBALLERING
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 03, 2026 -

Russ Darrow Nissan of West Bend responded

Thank you for bringing your Nissan Rogue in for the recall. We’re pleased the service was handled promptly and efficiently. We appreciate your five-star rating and look forward to helping again. Mitchell Darrow mitchell.darrow@russdarrow.com

May 01, 2026

I had a great experience. All of the staff were super helpful and easy to work with. More

by zachfahrenkrug
Recommend Dealer
Yes
Employees Worked With
Ron
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May 01, 2026 -

Russ Darrow Nissan of West Bend responded

We’re thrilled you had a great service experience on your Nissan Sentra. It’s wonderful to hear our team was helpful and made everything easy. Thanks for sharing your feedback. Mitchell Darrow mitchell.darrow@russdarrow.com

May 01, 2026

The variable pricing is not respectful, the failed transfer of the plates immediately that day was not acceptable, the inability to fasten the front license plate also not acceptable. Overall disappoi More

by LIBBYSVIOLIN
Recommend Dealer
No
Employees Worked With
Jose, he was pleasant and respectful. The policies of the dealership were not optimal.
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May 04, 2026 -

Russ Darrow Nissan of West Bend responded

Thank you for your review, Libby. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Mitchell Darrow mitchell.darrow@russdarrow.com

May 01, 2026

Fast and friendly service. You were out of snacks and bottled water again You didn't wash the car More

by JIMMACK0
Recommend Dealer
Yes
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May 04, 2026 -

Russ Darrow Nissan of West Bend responded

Thanks for sharing about your experience with Russ Darrow Nissan of West Bend. We appreciate your business, Jim, and hope to see you again soon! Mitchell Darrow mitchell.darrow@russdarrow.com

April 30, 2026

Everyone at this dealership is very friendly and knowledgeable. They go above and beyond. Thank you More

by SUGAR2232
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Drake Burke
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 30, 2026 -

Russ Darrow Nissan of West Bend responded

It’s fantastic to hear our service team was friendly and knowledgeable while working on your Nissan Sentra. Drake and the rest of our staff appreciate you sharing this feedback. We look forward to assisting you again. Mitchell Darrow mitchell.darrow@russdarrow.com

April 27, 2026

Everyone was so kind and worked with me with excellence and care. They went over and above! I am very pleased! More

by HE42DISGONE
Recommend Dealer
Yes
Employees Worked With
Brandon Wilder
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brandon Wilder
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Apr 27, 2026 -

HE42DISGONE responded

Thank you Brandon and everyone that worked with him to make my purchase smooth and a blessing.

Apr 29, 2026 -

Russ Darrow Nissan of West Bend responded

Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help! Mitchell Darrow mitchell.darrow@russdarrow.com

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