Russ Darrow Nissan of West Bend

They performed the work i requested and in a very timely manner as I waited for the service manner as I waited for the service More

Everything was done in a customer positive manner. Staff was friendly and very helpful. Roger a d Lori Dyrcz are an asset to your organization. And will be bringing my car back for future services. Th Staff was friendly and very helpful. Roger a d Lori Dyrcz are an asset to your organization. And will be bringing my car back for future services. Thank you. More

Very welcoming, knowledgeable and very fast! Trinity was very pleasant and knowledgeable and made it extremely easy. Great to work with 10/10 Trinity was very pleasant and knowledgeable and made it extremely easy. Great to work with 10/10 More

Quick, efficient, and thorough Everyone is very friendly and professional Very happy with how easy it is to get in and out and professional Very happy with how easy it is to get in and out More

EVERYONE THERE IS ALWAYS HAPPY TO SEE ME. .THE SERVICE IS ALWAYS TOP NOTCH...???????? KEEP UP THE GOOD WORK. .THE SERVICE IS ALWAYS TOP NOTCH...???????? KEEP UP THE GOOD WORK. More

Bought vehicle from Tim. Not Garcia. Tim was very helpful and professional Great service and informative Not Garcia. Tim was very helpful and professional Great service and informative More

By far the worst experience I’ve ever had at a dealership. This business deserves a 0. Both corporate and Russ Darrow Nissan West Bend manager Rob. I went in to look at a ford transit connect I sa dealership. This business deserves a 0. Both corporate and Russ Darrow Nissan West Bend manager Rob. I went in to look at a ford transit connect I saw was available online. Talked to the salesman which he said was AVAILABLE and everything looked good. I test drove it and told the salesman I wanted to buy it. He then goes to get the final numbers from his sales manager which we agreed upon and I signed the paperwork! They had me fill out their online paperwork for financing and ran my credit. About 10 minutes later both the salesman and manager Rob come back. Rob tells me that he’s sorry but he’s not able to sell me the vehicle anymore because one of their other Russ Darrow dealer “sold” someone that car earlier in the day and they were there to pick it up. After Ive already been there more than an hour test driving it and signing their paper work for it with the final price, they even pulled my credit and everything!!! Rob then tells if he had it his way I would’ve been able to buy the vehicle because I signed paperwork to buy it and it was available in the system. Rob says that all I can do is write a bad review to his corporate because it “wasn’t his fault but corporates fault” and he’s sorry for what happened. Even though he essentially gave the green light for me to buy it and didn’t know it was already sold. It was an awful circumstance they put me in and actually makes no sense at all. they ran my credit for no reason after telling me I could buy the vehicle…just terrible!!!! The sales manager Rob is very incompetent. he should’ve known the vehicle wasn’t available. And then it just keeps getting worse. I contact corporate and Shane calls me to explain that he’s really sorry and it shouldn’t have gone down that way I should’ve just been turned way when I asked if the ford transit was available. He says there’s nothing he can do besides have his team try to find me another ford transit and he’ll send me information on them. So I agree if that’s the only thing they can do I had to take it which is still bad as it is. He said it’ll take like 3-10 days. So far it’s been 12 days and I haven’t heard anything from them they haven’t even sent me one ford transit as an option. I’ve talked to people that work at other dealerships…good ones and they have been in disbelief with what I went through at Russ Darrow. I will continue telling everyone I know to stay far far away from any Russ Darrows….It’s simply a bad shady business with awful management and corporate. Don’t give them your business they don’t deserve it. More

Nice and quick No issues in and out quick with a comfortable waiting area and clean comfortable waiting area and clean More

I got a great deal on my future car and was helped in a timely manner. timely manner. More