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Russ Darrow Nissan of West Bend

West Bend, WI

Overview
Employees
Reviews
Vehicles
4.6
712 Reviews
Russ Darrow Nissan of West Bend, WI, is your premier destination for new and pre-owned Nissan vehicles. Offering a wide range of models, from fuel-efficient sedans to versatile SUVs and trucks, we have the perfect vehicle to suit your needs. Our knowledgeable team is dedicated to providing outstanding customer service and a seamless car-buying experience. Every pre-owned vehicle is thoroughly inspected to ensure quality and reliability. Visit Russ Darrow Nissan of West Bend today for a great selection, competitive pricing, and top-notch service!
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2665 W Washington St

West Bend, WI

53095

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Showing 712 reviews

March 30, 2026

We ordered and paid for floor mats but they didn't order them. We had to follow up with them a couple weeks later. More

by VERONICA_M_TORRES
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Brandon Wilder
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Garcia
4.0
This rating includes all reviews, with more weight given to recent reviews.
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March 28, 2026

Good looking dealership inside and out. They serviced my vehicle right away and I was on my way within an hour. My vehicle was parked inside and one of the workers opened and held the door More

by A_perfect_circle23
Recommend Dealer
Yes
Employees Worked With
Scott I don't remember his last name
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Mar 29, 2026 -

Russ Darrow Nissan of West Bend responded

Thank you for noticing our facility’s appearance. We’re glad your Nissan was serviced within an hour and that our team member held the door for you. Your recognition of our personalized attention is greatly appreciated. Mitchell Darrow mitchell.darrow@russdarrow.com

March 27, 2026

Trinity and Rob were both amazing sales people! Trinity did amazing taking through the test drives and helping narrow down which vehicle would fit me best. This is my second vehicle through Russ Da More

by schowalteremily23
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Robert Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Trinity Krolnik
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 28, 2026 -

Russ Darrow Nissan of West Bend responded

Thank you for trusting us again and congratulations on your new Nissan Sentra. We’re glad Trinity made the test drives helpful and Robert worked to keep everything within your budget. Please reach out if there’s anything else we can assist you with. Mitchell Darrow mitchell.darrow@russdarrow.com

March 24, 2026

They were able to get me a Rogue that I wanted. Pleased with the service. More

by atspieker
Recommend Dealer
Yes
Employees Worked With
Robert Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Robert Garcia
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Mar 24, 2026 -

Russ Darrow Nissan of West Bend responded

It’s wonderful to know we secured the Nissan Rogue you wanted and that our service met your expectations. Congratulations on your new Rogue and we look forward to assisting you again. Mitchell Darrow mitchell.darrow@russdarrow.com

March 24, 2026

Always a pleasure to take my vehicle here. Friendly, courteous and great service Just a nice atmosphere. Even my previous sales guy (Drake)will come and talk to me while I'm sitting there wait More

by JLEAIR
Recommend Dealer
Yes
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Mar 24, 2026 -

Russ Darrow Nissan of West Bend responded

We’re delighted to hear that each visit feels welcoming and that our team provided friendly, courteous service for your Nissan Titan. It’s great knowing your former sales consultant drops by to chat while you wait and that you enjoyed the atmosphere. Thank you for entrusting us with your vehicle and we look forward to seeing you again. Mitchell Darrow mitchell.darrow@russdarrow.com

March 24, 2026

An issue that should have been taken care of before purchased the vehicle will now cost me money More

by fladvid
Recommend Dealer
No
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Mar 25, 2026 -

Russ Darrow Nissan of West Bend responded

Thank you for providing this feedback, and we apologize for the service experience you received. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Mitchell Darrow mitchell.darrow@russdarrow.com

Mar 28, 2026 -

Russ Darrow Nissan of West Bend responded

Thank you for providing this feedback, and we apologize for the service experience you received. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Mitchell Darrow mitchell.darrow@russdarrow.com

March 23, 2026

Trinity was very knowledgeable, friendly, easy to talk to. I didn't feel pressured with my purchase. The dealership was very clean and everyone i interacted with was friendly and professional. More

by AMYJAGODZINSKI.AJ
Recommend Dealer
Yes
Employees Worked With
Trinity Krolnik
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 24, 2026 -

Russ Darrow Nissan of West Bend responded

It’s fantastic to hear that Trinity and our team made your purchase of a used Chevrolet Equinox feel relaxed and comfortable. We’re glad the clean facility and professional, friendly service stood out to you. Thank you for sharing your feedback. Mitchell Darrow mitchell.darrow@russdarrow.com

March 18, 2026

Drake listened to my needs and quickly found a few cars that met those needs. Made the purchasing experience very streamlined. More

by SCOTTB13
Recommend Dealer
Yes
Employees Worked With
Drake Burke
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 18, 2026 -

Russ Darrow Nissan of West Bend responded

It’s great to hear that Drake listened closely to your needs and quickly found a few cars that matched what you were looking for, making the purchasing process efficient. Thank you for sharing your experience and we look forward to assisting you again. Mitchell Darrow mitchell.darrow@russdarrow.com

March 14, 2026

Thorough I found the mechanics video and explanation to be thorough. To see the actual parts involved was a real plus More

by Hunter_14760
Recommend Dealer
Yes
Employees Worked With
Roger
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Mar 14, 2026 -

Russ Darrow Nissan of West Bend responded

Thank you for mentioning how the video walkthrough and detailed explanation gave you a clearer view of the parts involved in your Nissan Frontier service. We believe showing the actual components helps build confidence in the process. We appreciate your feedback and your trust in us. Mitchell Darrow mitchell.darrow@russdarrow.com

March 12, 2026

We purchased a 2025 KIA Sorento. Russ Darrow Nissan, WB brought the vehicle from Russ Darrow KIA, Wauwatosa. There were a few hiccups at pick up two days after sighing the paperwork More

by Kevin Parker
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Trinity Krolnik
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rob Garcia
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Mar 12, 2026 -

Russ Darrow Nissan of West Bend responded

Thank you for sharing your experience. We’re pleased that Trinity helped navigate the pickup challenges and that your 2025 Kia Sorento is now running smoothly. We appreciate your five-star rating and look forward to assisting you again. Mitchell Darrow mitchell.darrow@russdarrow.com

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