Dealer Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
Write a Review

Russ Darrow Nissan of West Bend

West Bend, WI

Overview
Employees
Reviews
Vehicles
4.6
704 Reviews
Russ Darrow Nissan of West Bend, WI, is your premier destination for new and pre-owned Nissan vehicles. Offering a wide range of models, from fuel-efficient sedans to versatile SUVs and trucks, we have the perfect vehicle to suit your needs. Our knowledgeable team is dedicated to providing outstanding customer service and a seamless car-buying experience. Every pre-owned vehicle is thoroughly inspected to ensure quality and reliability. Visit Russ Darrow Nissan of West Bend today for a great selection, competitive pricing, and top-notch service!
Contact Dealership
View Awards

2665 W Washington St

West Bend, WI

53095

Directions

By Type

Showing 704 reviews

March 14, 2026

Thorough I found the mechanics video and explanation to be thorough. To see the actual parts involved was a real plus More

by Hunter_14760
Recommend Dealer
Yes
Employees Worked With
Roger
Report | Print
Mar 14, 2026 -

Russ Darrow Nissan of West Bend responded

Thank you for mentioning how the video walkthrough and detailed explanation gave you a clearer view of the parts involved in your Nissan Frontier service. We believe showing the actual components helps build confidence in the process. We appreciate your feedback and your trust in us. Mitchell Darrow mitchell.darrow@russdarrow.com

March 12, 2026

We purchased a 2025 KIA Sorento. Russ Darrow Nissan, WB brought the vehicle from Russ Darrow KIA, Wauwatosa. There were a few hiccups at pick up two days after sighing the paperwork More

by Kevin Parker
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Trinity Krolnik
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rob Garcia
Report | Print
Mar 12, 2026 -

Russ Darrow Nissan of West Bend responded

Thank you for sharing your experience. We’re pleased that Trinity helped navigate the pickup challenges and that your 2025 Kia Sorento is now running smoothly. We appreciate your five-star rating and look forward to assisting you again. Mitchell Darrow mitchell.darrow@russdarrow.com

March 11, 2026

Just fine - was a simple oil change I was able to utilize oil change credits that I had from purchasing the vehicle there which saved me money and made me happy. The oil change was quick and the communicatio More

by PAUL@MARTISFAMILY.COM
Recommend Dealer
Yes
Employees Worked With
Bill?
Report | Print
Mar 11, 2026 -

Russ Darrow Nissan of West Bend responded

It’s great to hear that applying your oil change credits saved you money, and we’re glad the service was quick. We appreciate you trusting us with your Nissan Rogue. Mitchell Darrow mitchell.darrow@russdarrow.com

March 09, 2026

Monica was awesome. It was a process for me purchasing a vehicle. Monica did everything in her power to make sure that happened. Thanks for the encouragement and the rid More

by Shiretha
Recommend Dealer
Yes
Employees Worked With
Robert Garcia
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Robert Garcia
Report | Print
Mar 09, 2026 -

Russ Darrow Nissan of West Bend responded

We are so glad that we had the opportunity to work with you, and that our team could make this a top-notch experience. We look forward to continuing to serve you in the future! Mitchell Darrow mitchell.darrow@russdarrow.com

March 08, 2026

Absolute worst customer service I ever experienced. I will never return there for anything. Service sucks in every way. The GM should be embarrassed by his staff More

by NEALHINZE
Recommend Dealer
No
Employees Worked With
Isabella Kingman
Report | Print
Mar 12, 2026 -

Russ Darrow Nissan of West Bend responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. Mitchell Darrow mitchell.darrow@russdarrow.com

Mar 12, 2026 -

Russ Darrow Nissan of West Bend responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. Mitchell Darrow mitchell.darrow@russdarrow.com

March 06, 2026

They performed the work i requested and in a very timely manner as I waited for the service More

by Schjandt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service dept
Report | Print
Mar 06, 2026 -

Russ Darrow Nissan of West Bend responded

Thank you for noting how quickly our team completed your requested work. We’re glad your Nissan Maxima was ready in a timely manner while you waited. We look forward to assisting you with your Nissan again. Mitchell Darrow mitchell.darrow@russdarrow.com

February 28, 2026

Very welcoming, knowledgeable and very fast! Trinity was very pleasant and knowledgeable and made it extremely easy. Great to work with 10/10 More

by Holliehotel92
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Trinity Krolnik
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick from finance
Report | Print
Mar 01, 2026 -

Russ Darrow Nissan of West Bend responded

Thank you for your kind feedback. We’re delighted Trinity’s expertise and swift service made the process effortless. Enjoy your Nissan and please let us know if you need anything. Mitchell Darrow mitchell.darrow@russdarrow.com

February 28, 2026

Everything was done in a customer positive manner. Staff was friendly and very helpful. Roger a d Lori Dyrcz are an asset to your organization. And will be bringing my car back for future services. Th More

by strege39
Recommend Dealer
Yes
Employees Worked With
Roger Abfail
Report | Print
Feb 28, 2026 -

Russ Darrow Nissan of West Bend responded

It’s great to know our staff made your visit positive and helpful. Thank you for choosing us to service your Nissan and for planning to return in the future. We look forward to caring for your vehicle again. Mitchell Darrow mitchell.darrow@russdarrow.com

February 25, 2026

Quick, efficient, and thorough Everyone is very friendly and professional Very happy with how easy it is to get in and out More

by TMCMOLLY
Recommend Dealer
Yes
Report | Print
Feb 25, 2026 -

Russ Darrow Nissan of West Bend responded

We appreciate your feedback on the quick and thorough service for your Nissan Sentra. It’s wonderful to know our team made the process smooth and professional. Please visit us again whenever your Sentra needs attention. Mitchell Darrow mitchell.darrow@russdarrow.com

February 19, 2026

EVERYONE THERE IS ALWAYS HAPPY TO SEE ME. .THE SERVICE IS ALWAYS TOP NOTCH...???????? KEEP UP THE GOOD WORK. More

by 2112thersman666
Recommend Dealer
Yes
Employees Worked With
EVERYONE
Report | Print
Feb 20, 2026 -

Russ Darrow Nissan of West Bend responded

It’s fantastic to hear our team always greets you warmly and that your Nissan Rogue receives exceptional service. Thank you for sharing your experience and for letting us help keep your Rogue in top form. Mitchell Darrow mitchell.darrow@russdarrow.com

1
2
...
71