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Russ Darrow Nissan of West Bend

West Bend, WI

Overview
Employees
Reviews
Vehicles
4.6
563 Reviews
Russ Darrow Nissan of West Bend, WI, is your premier destination for new and pre-owned Nissan vehicles. Offering a wide range of models, from fuel-efficient sedans to versatile SUVs and trucks, we have the perfect vehicle to suit your needs. Our knowledgeable team is dedicated to providing outstanding customer service and a seamless car-buying experience. Every pre-owned vehicle is thoroughly inspected to ensure quality and reliability. Visit Russ Darrow Nissan of West Bend today for a great selection, competitive pricing, and top-notch service!
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2665 W Washington St

West Bend, WI

53095

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Showing 563 reviews

June 21, 2025

We took our vehicle in for oil leak and repair was not done properly the first time. Returned a week later, now we are down a vehicle over the weekend while we wait for parts for the repair. More

by jamieandbri
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service department
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June 20, 2025

Service dept. Is fantastic all are right there to help and always pleasant to deal with. More

by gra8grannyd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian and Roger of service dept.Very helpful
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June 18, 2025

I do not recommend purchasing a used vehicle from this establishment. Many problems have occurred in the 2 months since purchasing. Problems that should have been taken care of before putting it on the lo More

by THEONLYKINGBOO02
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brandon Wilder
4.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Garcia
3.0
This rating includes all reviews, with more weight given to recent reviews.
Shannon Pankratz
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 18, 2025 -

Russ Darrow Nissan of West Bend responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you, and we will reach out. We'd love to get to the bottom of this and turn things around for you. Mitchell Darrow mitchell.darrow@russdarrow.com

June 18, 2025

They were very professional and honest with what they're selling. Brandon is a great guy that doesn't push you into buying something you don't want.. More

by ZACKGENZZ
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Drake Burke
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brandon Wilder
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Garcia
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 18, 2025 -

Russ Darrow Nissan of West Bend responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Mitchell Darrow mitchell.darrow@russdarrow.com

June 17, 2025

Drake was very friendly and knowledgeable. Asked what my preferences were and had a vehicle I loved More

by DZTRAM
Recommend Dealer
Yes
Employees Worked With
Drake Burke
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Drake Burke
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Jun 17, 2025 -

Russ Darrow Nissan of West Bend responded

It's fantastic to hear that we provided you with great customer service while assisting you! We truly appreciate the opportunity to do business with you. Thanks for choosing Russ Darrow Nissan of West Bend! Mitchell Darrow mitchell.darrow@russdarrow.com

June 17, 2025

You guys have always given us quality service and the vehicle inspection is very thorough. 👍 More

by gwenannmorgan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
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Jun 17, 2025 -

Russ Darrow Nissan of West Bend responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Mitchell Darrow mitchell.darrow@russdarrow.com

June 15, 2025

I spoke with Rob and Brian over the phone concerning a call. They both were extremely nice and helpful. They set me up the next day and from over the phone to coming to the dealership, was great. Very pro More

by hope.hart0412
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rob, Brian. I also received help from the operator, but did not get their name
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Jun 15, 2025 -

Russ Darrow Nissan of West Bend responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Russ Darrow Nissan of West Bend. We look forward to having you as one of our valued customers for many more years to come! Mitchell Darrow mitchell.darrow@russdarrow.com

June 14, 2025

Brandon had a 3:00 appointment with me and did not follow through with it was helping other customers. Chris began to help me and did a good job More

by D_RHEINGANS
Recommend Dealer
No
Employees Worked With
Chris and Brandon
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Jun 18, 2025 -

Russ Darrow Nissan of West Bend responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Mitchell Darrow mitchell.darrow@russdarrow.com

June 14, 2025

Very friendly. Fast and clean easy to work with very informative and also very professional More

by Swesterman1980
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian, Bahr
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Jun 14, 2025 -

Russ Darrow Nissan of West Bend responded

Thank you for choosing Russ Darrow Nissan of West Bend. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Mitchell Darrow mitchell.darrow@russdarrow.com

June 14, 2025

VERY GOOD SERVICE. THE PEOPLE WHO TOOK CARE OF ME AND MY CAR WERE ON THE JOB.. VERY SATISFIED...😀😀😀👍👍👍 More

by RUSSELLWEILEDER657
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Drake Burke
5.0
This rating includes all reviews, with more weight given to recent reviews.
Hans Frey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brandon Wilder
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mitch Darrow
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christopher Rose
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shannon Pankratz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amanda Praefke
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jose Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 14, 2025 -

Russ Darrow Nissan of West Bend responded

Thank you for choosing Russ Darrow Nissan of West Bend. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Mitchell Darrow mitchell.darrow@russdarrow.com

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