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Russ Darrow Nissan of West Bend

West Bend, WI

4.6
772 Reviews
Russ Darrow Nissan of West Bend, WI, is your premier destination for new and pre-owned Nissan vehicles. Offering a wide range of models, from fuel-efficient sedans to versatile SUVs and trucks, we have the perfect vehicle to suit your needs. Our knowledgeable team is dedicated to providing outstanding customer service and a seamless car-buying experience. Every pre-owned vehicle is thoroughly inspected to ensure quality and reliability. Visit Russ Darrow Nissan of West Bend today for a great selection, competitive pricing, and top-notch service!
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2665 W Washington St

West Bend, WI

53095

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Showing 772 reviews

June 27, 2026

Good, thorough. Know my car is taken care of Experience with the dealership is Good, thorough. Know my car is taken care of. Wish the excessive surveys and follow up More

by H.EICHSTEADT
Recommend Dealer
Yes
Jun 27, 2026 -

Russ Darrow Nissan of West Bend responded

It’s great to hear your Nissan Sentra felt well cared for. Thank you for acknowledging the thorough attention and for sharing your thoughts on the number of surveys and follow ups. Your suggestion is noted as we work to refine our communication process. Mitchell Darrow mitchell.darrow@russdarrow.com

June 27, 2026

Great. Friendly and courteous and knowledgeable. An outstanding experience as always. Love going there period. More

by josie_53090
Recommend Dealer
Yes
Employees Worked With
Roger in the Service department.
Jun 27, 2026 -

Russ Darrow Nissan of West Bend responded

It’s fantastic to hear you found our team friendly, courteous, and knowledgeable during your recent Nissan Altima service. We’re pleased that every visit lives up to your expectations. We look forward to welcoming you back whenever you need us. Mitchell Darrow mitchell.darrow@russdarrow.com

June 27, 2026

Great. Friendly and courteous and knowledgeable. An outstanding experience as always. Love going there period. More

by josie_53090
Recommend Dealer
Yes
Employees Worked With
Roger in the Service department.
Jun 27, 2026 -

Russ Darrow Nissan of West Bend responded

It’s wonderful to hear that our team provided friendly, courteous, and knowledgeable service for your Nissan Altima. We’re glad to have delivered an outstanding experience as always. We look forward to your next visit. Mitchell Darrow mitchell.darrow@russdarrow.com

June 27, 2026

Great. Friendly and courteous and knowledgeable. An outstanding experience as always. Love going there period. More

by josie_53090
Recommend Dealer
Yes
Employees Worked With
Roger in the Service department.
Jun 27, 2026 -

Russ Darrow Nissan of West Bend responded

Thank you for sharing these kind words about your Nissan Altima service. We’re glad our team’s friendly, courteous, and knowledgeable approach made your visit outstanding as always. We look forward to welcoming you again soon. Mitchell Darrow mitchell.darrow@russdarrow.com

June 27, 2026

The service was great I love the video very informative and my appointment was done in a very timely matter More

by SUNSHINEWENDY56
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lisa in the Service Department was excellent
Jun 27, 2026 -

Russ Darrow Nissan of West Bend responded

It’s wonderful to know the Nissan Rogue service video was informative and that your appointment was completed so promptly. Thanks for sharing your feedback. We look forward to assisting you again. Mitchell Darrow mitchell.darrow@russdarrow.com

June 26, 2026

Dropped car off for the day and was notified when done. Everything went smoothly My only complaint would be that I wish who ever moved the seat would have moved it back! Must have been a tall mechanic!! ?? More

by BEHREND
Recommend Dealer
Yes
Employees Worked With
Roger
Jun 26, 2026 -

Russ Darrow Nissan of West Bend responded

It’s great to hear that your Nissan Rogue service went smoothly and you liked the prompt update when it was finished. We’ll pass along your note about resetting the seat position to our team. Thanks for choosing us for your Rogue’s care. Mitchell Darrow mitchell.darrow@russdarrow.com

June 26, 2026

So far great experience. Very friendly and helped us find a vehicle within our budget More

by sarah.bellanti
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Trinity Krolnik
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 26, 2026 -

Russ Darrow Nissan of West Bend responded

It’s wonderful to hear our team made the experience easy and friendly while finding a Jeep that fit your budget. Trinity will be delighted to know her assistance was helpful. We appreciate you choosing us and look forward to helping with any future needs. Mitchell Darrow mitchell.darrow@russdarrow.com

June 25, 2026

They were very nice and helpful with all my need and wants and were flexible More

by Jacobmccardle
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Drake Burke
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
JOSEPH CRADEN
5.0
This rating includes all reviews, with more weight given to recent reviews.
JUSTIN GERSONDE
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 25, 2026 -

Russ Darrow Nissan of West Bend responded

It’s fantastic to hear that our team was able to meet your needs with flexibility. It was our pleasure to support you in purchasing your new Nissan Sentra. Thank you for the kind review! Mitchell Darrow mitchell.darrow@russdarrow.com

June 24, 2026

Great communication with very timely responses Very knowledgeable of vehicle and explained how technology works More

by RSTREBLOW
Recommend Dealer
Yes
Employees Worked With
Drake Burke
Jun 24, 2026 -

Russ Darrow Nissan of West Bend responded

Thank you for highlighting our timely communication and responsiveness. It’s wonderful to know our team could walk you through the technology in your Nissan Murano. We appreciate you trusting us with your service visit. Mitchell Darrow mitchell.darrow@russdarrow.com

June 23, 2026

The service was good. The price was out of control I had a good experience with the staff.The work was done in a timely fashion.The price Was too high More

by Mike
Recommend Dealer
No
Jun 27, 2026 -

Russ Darrow Nissan of West Bend responded

Thank you for your review. We're sorry your visit didn't go as planned, Mike, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Mitchell Darrow mitchell.darrow@russdarrow.com

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