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Russ Darrow Nissan of West Bend

West Bend, WI

Overview
Employees
Reviews
Vehicles
4.6
762 Reviews
Russ Darrow Nissan of West Bend, WI, is your premier destination for new and pre-owned Nissan vehicles. Offering a wide range of models, from fuel-efficient sedans to versatile SUVs and trucks, we have the perfect vehicle to suit your needs. Our knowledgeable team is dedicated to providing outstanding customer service and a seamless car-buying experience. Every pre-owned vehicle is thoroughly inspected to ensure quality and reliability. Visit Russ Darrow Nissan of West Bend today for a great selection, competitive pricing, and top-notch service!
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2665 W Washington St

West Bend, WI

53095

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Showing 762 reviews

June 22, 2026

Trinity was so helpful to me buying my car. She answered all of my questions. Friendly and I enjoyed her very much. More

by chris
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Robert Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Trinity Krolnik
5.0
This rating includes all reviews, with more weight given to recent reviews.
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June 21, 2026

Amazingly friendly, went beyond and above to find the exact truck I wanted. The price was better than fair compared to rhe new price. More

by KEN.KLUMB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shane Bode
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Monica, Joe
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Jun 22, 2026 -

Russ Darrow Nissan of West Bend responded

We’re so glad our team’s friendly approach and dedication led you to the exact Ford F-150 you wanted at a fair price. We appreciate your 5-star review and your trust in us. Mitchell Darrow mitchell.darrow@russdarrow.com

June 20, 2026

They tried to charge me for a service They owed me and didn't wash car afterwards like the website states More

by MRROB160
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ronald get negative stars
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Jun 22, 2026 -

Russ Darrow Nissan of West Bend responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional experience. We never like seeing that we didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Mitchell Darrow mitchell.darrow@russdarrow.com

June 19, 2026

Nice people. Relatively quick oil change for a dealership. Felt it was a little over priced. More

by rumoroda
Recommend Dealer
Yes
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Jun 19, 2026 -

Russ Darrow Nissan of West Bend responded

Thanks for sharing about your experience with Russ Darrow Nissan of West Bend. We appreciate your business and hope to see you again soon! Mitchell Darrow mitchell.darrow@russdarrow.com

June 18, 2026

Trinity was great to work with! No pressure, hassle free and her customer service/ responsiveness was amazing! More

by BElli
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Trinity Krolnik
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 18, 2026 -

Russ Darrow Nissan of West Bend responded

Thank you for highlighting Trinity’s responsive, no-pressure approach. We’re glad she made everything hassle-free for you. Congratulations on your new Nissan! Mitchell Darrow mitchell.darrow@russdarrow.com

June 17, 2026

Nate was amazing The people there was so kind. Nate came in on his day off. To help me More

by PENNY53040
Recommend Dealer
Yes
Employees Worked With
Robert Garcia
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Robert Garcia
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Jun 19, 2026 -

Russ Darrow Nissan of West Bend responded

Thank you, Penny! We appreciate your business and look forward to helping you with any questions or future needs. Thank you for choosing Russ Darrow Nissan of West Bend. Mitchell Darrow mitchell.darrow@russdarrow.com

June 17, 2026

Took all day to diagnose problem. Dropped off Thursday pm for 730am Friday appt. I had to call for update at 4pm and we're just finishing the oil change b4 looking at the brakes. Took More

by Palmisanofamily1998
Recommend Dealer
Yes
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Jun 18, 2026 -

Russ Darrow Nissan of West Bend responded

It's great to hear that we were able to help you. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Russ Darrow Nissan of West Bend! Mitchell Darrow mitchell.darrow@russdarrow.com

June 17, 2026

Professional and very knowledgeable staff. Was an easy and straightforward process. Would shop with them again More

by Phil A
Recommend Dealer
Yes
Employees Worked With
Drake Burke
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Drake Burke
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Jun 17, 2026 -

Russ Darrow Nissan of West Bend responded

Delighted to hear our knowledgeable team made buying your Jeep straightforward. Thank you for your feedback and we look forward to helping you again. Mitchell Darrow mitchell.darrow@russdarrow.com

June 16, 2026

friendly, knowlegeable, , no pressure, explains everything. should be rated high, much better than most. More

by egelarlen77@icloud.com
Recommend Dealer
Yes
Employees Worked With
Robert Garcia
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Robert Garcia
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Jun 16, 2026 -

Russ Darrow Nissan of West Bend responded

We’re thrilled by your five star rating and that Robert provided a friendly, informative, no pressure experience with your new Nissan. We’re glad our approach stood out among others. Let us know whenever you need further support. Mitchell Darrow mitchell.darrow@russdarrow.com

June 11, 2026

Everyone was very friendly. The price was the best I could find. They worked hard to make sure we were happy More

by KEN.KLUMB
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Drake Burke
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brandon Wilder
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mitch Darrow
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shane Bode
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jose Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
JOSEPH CRADEN
5.0
This rating includes all reviews, with more weight given to recent reviews.
JUSTIN GERSONDE
5.0
This rating includes all reviews, with more weight given to recent reviews.
Trinity Krolnik
5.0
This rating includes all reviews, with more weight given to recent reviews.
Isabella Kingman
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 11, 2026 -

Russ Darrow Nissan of West Bend responded

Thank you for choosing us for your used Ford F-150 purchase. We’re pleased our team offered friendly service and competitive pricing to ensure you were pleased with the experience. Enjoy your truck and feel free to reach out if we can assist you again. Mitchell Darrow mitchell.darrow@russdarrow.com

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