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Russ Darrow Nissan of West Bend

West Bend, WI

Overview
Employees
Reviews
Vehicles
4.6
776 Reviews
Russ Darrow Nissan of West Bend, WI, is your premier destination for new and pre-owned Nissan vehicles. Offering a wide range of models, from fuel-efficient sedans to versatile SUVs and trucks, we have the perfect vehicle to suit your needs. Our knowledgeable team is dedicated to providing outstanding customer service and a seamless car-buying experience. Every pre-owned vehicle is thoroughly inspected to ensure quality and reliability. Visit Russ Darrow Nissan of West Bend today for a great selection, competitive pricing, and top-notch service!
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2665 W Washington St

West Bend, WI

53095

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Showing 776 reviews

June 26, 2026

Dropped car off for the day and was notified when done. Everything went smoothly My only complaint would be that I wish who ever moved the seat would have moved it back! Must have been a tall mechanic!! ?? More

by BEHREND
Recommend Dealer
Yes
Employees Worked With
Roger
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Jun 26, 2026 -

Russ Darrow Nissan of West Bend responded

It’s great to hear that your Nissan Rogue service went smoothly and you liked the prompt update when it was finished. We’ll pass along your note about resetting the seat position to our team. Thanks for choosing us for your Rogue’s care. Mitchell Darrow mitchell.darrow@russdarrow.com

June 26, 2026

So far great experience. Very friendly and helped us find a vehicle within our budget More

by sarah.bellanti
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Trinity Krolnik
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 26, 2026 -

Russ Darrow Nissan of West Bend responded

It’s wonderful to hear our team made the experience easy and friendly while finding a Jeep that fit your budget. Trinity will be delighted to know her assistance was helpful. We appreciate you choosing us and look forward to helping with any future needs. Mitchell Darrow mitchell.darrow@russdarrow.com

June 25, 2026

They were very nice and helpful with all my need and wants and were flexible More

by Jacobmccardle
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Drake Burke
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
JOSEPH CRADEN
5.0
This rating includes all reviews, with more weight given to recent reviews.
JUSTIN GERSONDE
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 25, 2026 -

Russ Darrow Nissan of West Bend responded

It’s fantastic to hear that our team was able to meet your needs with flexibility. It was our pleasure to support you in purchasing your new Nissan Sentra. Thank you for the kind review! Mitchell Darrow mitchell.darrow@russdarrow.com

June 24, 2026

Great communication with very timely responses Very knowledgeable of vehicle and explained how technology works More

by RSTREBLOW
Recommend Dealer
Yes
Employees Worked With
Drake Burke
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Jun 24, 2026 -

Russ Darrow Nissan of West Bend responded

Thank you for highlighting our timely communication and responsiveness. It’s wonderful to know our team could walk you through the technology in your Nissan Murano. We appreciate you trusting us with your service visit. Mitchell Darrow mitchell.darrow@russdarrow.com

June 23, 2026

The service was good. The price was out of control I had a good experience with the staff.The work was done in a timely fashion.The price Was too high More

by Mike
Recommend Dealer
No
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Jun 27, 2026 -

Russ Darrow Nissan of West Bend responded

Thank you for your review. We're sorry your visit didn't go as planned, Mike, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Mitchell Darrow mitchell.darrow@russdarrow.com

June 22, 2026

Trinity was so helpful to me buying my car. She answered all of my questions. Friendly and I enjoyed her very much. More

by chris
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Robert Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Trinity Krolnik
5.0
This rating includes all reviews, with more weight given to recent reviews.
Print
Jun 23, 2026 -

Russ Darrow Nissan of West Bend responded

Thank you for sharing your experience. We’re thrilled Trinity could answer all your questions and make your Nissan Sentra purchase enjoyable. Mitchell Darrow mitchell.darrow@russdarrow.com

June 20, 2026

They tried to charge me for a service They owed me and didn't wash car afterwards like the website states More

by MRROB160
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ronald get negative stars
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Jun 22, 2026 -

Russ Darrow Nissan of West Bend responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional experience. We never like seeing that we didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Mitchell Darrow mitchell.darrow@russdarrow.com

June 19, 2026

Nice people. Relatively quick oil change for a dealership. Felt it was a little over priced. More

by rumoroda
Recommend Dealer
Yes
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Jun 19, 2026 -

Russ Darrow Nissan of West Bend responded

Thanks for sharing about your experience with Russ Darrow Nissan of West Bend. We appreciate your business and hope to see you again soon! Mitchell Darrow mitchell.darrow@russdarrow.com

June 18, 2026

Trinity was great to work with! No pressure, hassle free and her customer service/ responsiveness was amazing! More

by BElli
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Trinity Krolnik
5.0
This rating includes all reviews, with more weight given to recent reviews.
Print
Jun 18, 2026 -

Russ Darrow Nissan of West Bend responded

Thank you for highlighting Trinity’s responsive, no-pressure approach. We’re glad she made everything hassle-free for you. Congratulations on your new Nissan! Mitchell Darrow mitchell.darrow@russdarrow.com

June 17, 2026

Nate was amazing The people there was so kind. Nate came in on his day off. To help me More

by PENNY53040
Recommend Dealer
Yes
Employees Worked With
Robert Garcia
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Robert Garcia
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Jun 19, 2026 -

Russ Darrow Nissan of West Bend responded

Thank you, Penny! We appreciate your business and look forward to helping you with any questions or future needs. Thank you for choosing Russ Darrow Nissan of West Bend. Mitchell Darrow mitchell.darrow@russdarrow.com

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