Russ Darrow Nissan of West Bend

Comprehensive and professional Great job, I'll be back! Well, I need to type 25 words at least so I have a manifesto prepared but, I'll save that. Glenn Leinen is the best manager Great job, I'll be back! Well, I need to type 25 words at least so I have a manifesto prepared but, I'll save that. Glenn Leinen is the best manager Russ Darrow ever had, bar none! I have purchased so many vehicles from him or his sales team I've lost count. How's that!! More

Maxima Driver Kenny, Ryan, and Patrick were all very accommodating and friendly during the process of purchasing and servicing my new Maxima. The whole process coul Kenny, Ryan, and Patrick were all very accommodating and friendly during the process of purchasing and servicing my new Maxima. The whole process couldn’t have gone any better. I’ll be recommending this dealer to everyone and continue to give them my service! More

Superb experience purchasing our Pathfinder Patience, understanding our unique circumstances, and going the extra mile -- these all describe Steve Mueller and the staff at Russ Darrow Nissan in Patience, understanding our unique circumstances, and going the extra mile -- these all describe Steve Mueller and the staff at Russ Darrow Nissan in West Bend. Because we wanted to tow a small RV, we needed a towing package and class 3 hitch. And since we ride a tandem recumbent, we needed to know if our current bicycle could fit inside the Pathfinder. And then there was the Midnight Pine color -- it is beautiful. To top it off, I'm 6'5" tall, and really did not want to give up any headroom to a moonroof. In most other SUVs, that means giving up on all the bells and whistles -- not so with Nissan! Finding a vehicle that met all of our desires meant locating one about 300 miles away. Steve and the staff found it ! We couldn't be happier with the process. We are tickled with the price too! Matt, in the Finance department, was patient and willing to answer my numerous questions. To top it all off, Steve and Nissan helped us with cargo mat, roof crossbars, and some touch-up paint (Hopefully we never need it!). The Service department answered all my questions about the CVT and potential issues, giving us confidence that we were purchasing a reliable vehicle, for the rugged duty cycle we will put it through. During the negotiation process, we had one evening with a prior commitment at 5:15 PM. Steve and his manager, Tom, worked quickly, not playing a bunch of silly games, and got us the first round of pricing, so that we could make our meeting on time. All-in-all, my wife and I are extremely pleased with the service we received from Steve and the staff at Russ Darrow Nissan in West Bend. We would recommend them to others. (P.S. Ask Steve about how the fuel cap interlocks with the driver's side door locks -- pretty slick!) More

Service for airbag and coil spring recall. They did it right, they did it on time. Easy to schedule an appointment online. Polite service manager and a very clean and comfortable building. They did it right, they did it on time. Easy to schedule an appointment online. Polite service manager and a very clean and comfortable building. More

We weren’t even going to buy a car! I walked in wanting to see a specific car that I had seen on autotrader’s app, and I hadn’t driven an Explorer yet. After seeing the car, we decided t I walked in wanting to see a specific car that I had seen on autotrader’s app, and I hadn’t driven an Explorer yet. After seeing the car, we decided to take a test drive. Patrick was very attentive to our needs, and took the extra time to help my husband in the car (he had a broken leg). Overall it was a great experience. More

Amazing service from sales. Ryan was attentive. Great place to feel comfortable buying a car. Sales actually care that the customer is satisfied. Would buy again from this deslership. Great exper Great place to feel comfortable buying a car. Sales actually care that the customer is satisfied. Would buy again from this deslership. Great experience during car purchase! More

Good Experience It was a good experience overall. I wasn't impressed when they tried to low ball me at first with the offer for my trade. Also, it also shouldn't ta It was a good experience overall. I wasn't impressed when they tried to low ball me at first with the offer for my trade. Also, it also shouldn't take 4 and half hours to buy a car. Otherwise everyone was nice and it was a good experience. More

Great experience Patrick was very helpful and did a great job with helping us find the perfect truck. I would highly recommend getting a vehicle from Patrick. Patrick was very helpful and did a great job with helping us find the perfect truck. I would highly recommend getting a vehicle from Patrick. More

Awesome buying experience I typically hate I typically in the past have had horrible car shopping experiences. Today, my car buying experience was stress free due to Patrick and the West Bend R I typically in the past have had horrible car shopping experiences. Today, my car buying experience was stress free due to Patrick and the West Bend Russ Darrow Nissan team. Hassle free, informative, not pushy. Helped us find the best deal. Love my new Sentra. Definitely recommending to everyone. More

Great Service Patrick Fitzgerald was a very nice and patient salesman. The entire staff at Russ Darrow Nissan in West Bend, WI were nice. Would highly recommend thi Patrick Fitzgerald was a very nice and patient salesman. The entire staff at Russ Darrow Nissan in West Bend, WI were nice. Would highly recommend this dealership. Thank you. More