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Russ Darrow Nissan of West Bend
West Bend, WI
429 Reviews
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Showing 429 reviews
February 12, 2018
Brand new dealership, poor customer service I was so excited to find a Toyota Rav4 within my price range, that we made the drive from Minnesota to West Bend, Wisconsin to Russ Darrow Nissan (5.5 I was so excited to find a Toyota Rav4 within my price range, that we made the drive from Minnesota to West Bend, Wisconsin to Russ Darrow Nissan (5.5 hour drive one way!). When we got there, the facility was gorgeous, definitely very welcoming. However, the poor customer service quickly outweighed the nice facility. They knew we were coming from a distance for this one vehicle, but didn't even have the car ready-it was full of snow and ice which made seeing all the dents and scratches very hidden. I wish they would have warned us about all the cosmetic damages over the phone the night before, but at least have the car looking nice and ready for our arrival. Our salesmen was on his phone texting most the time we were test driving the vehicle, not paying attention or giving us very minimal information. Decided that the car was still within the price range to proceed, despite the lack of customer service or engagement. While we were waiting to talk to financing, our salesmen goes on another test drive with another couple, so we had to sit and wait way longer on a Saturday than we needed to since he didn't communicate the finance guy. Mind you, the Sales Manager was sitting at his desk just chatting with another associate never acknowledging us at all. Had we been welcomed, we would have liked to add things to the vehicle to upgrade it as much as possible- but you missed out. After finally meeting with your one financial person on a Saturday (after an hour wait), he promised he would fax over the purchase order first thing Monday morning. He has yet to do so, and the bank is waiting so they can send you a check. I'm super frustrated and will not recommend this dealership to anyone I know. If I wasn't in need of a vehicle, I wouldn't have purchased it from this dealership. RUSS DARROW: NEED TO TRAIN YOUR EMPLOYEES TO PROVIDE CUSTOMER SERVICE! More
by caddie345
Employees Worked With
Justin, Glenn, Matt
Helpful February 12, 2018
Overall, great experience! I highly recommend requesting and working with Joshua if purchasing a new or used vehicle from Russ Darrow West Bend. Joshua is a young man who works I highly recommend requesting and working with Joshua if purchasing a new or used vehicle from Russ Darrow West Bend. Joshua is a young man who works with the customer and defines customer service. More
by TSR
Employees Worked With
Joshua Stopar
February 10, 2018
Easy experience I dealt with Josh Stopar and he was a good sales person and even though he was new he did a good job was professional and very personable. I dealt with Josh Stopar and he was a good sales person and even though he was new he did a good job was professional and very personable. More
by Brennaboou
Employees Worked With
Joshua Stopar
February 10, 2018
Fast effective service Has to be one of the best dealerships I have been too. Jake was fast and efficient at his job. Within ten minutes I was looking at the car I ended up Has to be one of the best dealerships I have been too. Jake was fast and efficient at his job. Within ten minutes I was looking at the car I ended up purchasing. Which was a steal compared to the other dealerships in the area. I can't believe the deal I got today. Definitely will be suggesting this dealership to people I know. More
by Kewaran
Employees Worked With
Jake Baures
February 09, 2018
Warranty service at Nissan of west bend My transmission went in my 2015 Sentra. I have 50,000 miles and I’m still baffled. Taylor and Phil were amazing but I had to call the dealership 3 tim My transmission went in my 2015 Sentra. I have 50,000 miles and I’m still baffled. Taylor and Phil were amazing but I had to call the dealership 3 times before they started to call me. unexceptable. More
by Jlittrell
Employees Worked With
Tyler Gau, Taylor Lecher
February 07, 2018
Educated We enjoyed our time at Nissan. Very welcoming and inviting environment. Building is clean, has a great guest area, and awesome kids area. Sales agent We enjoyed our time at Nissan. Very welcoming and inviting environment. Building is clean, has a great guest area, and awesome kids area. Sales agent was very knowledgeable about the vehicle, process of buying, and rewards on the certification. The sales and purchase process was very quick. More
by Caylamama
Employees Worked With
Dana Kay Behm
February 07, 2018
Excellent Service The service department helped me at every turn suggesting non-chargeable inspections, Answering every question even those that may have sounded non in The service department helped me at every turn suggesting non-chargeable inspections, Answering every question even those that may have sounded non informed . At no time was I pressured to have more work on the vehicle which could have caused higher expenses. While I waited for my vehicle, everyone insured I was comfortable and had a drink of my choice to relax within a clean, noise free reception area. I had been experiencing problems with the key entry system which was repaired at no expense. My vehicle was washed and cleaned prior to returning it to the clean reception area. I would recommend this service to anyone with any type of vehicle. More
by bob
Employees Worked With
Tyler Gau, Taylor Lecher
January 31, 2018
Great buying experience Patrick was great: friendly, helpful, and genuinely engaging. We were interested Nissan in one of two specific vehicles and he didn't try to up sell Patrick was great: friendly, helpful, and genuinely engaging. We were interested Nissan in one of two specific vehicles and he didn't try to up sell or otherwise redirect us. He was transparent about the vehicles budget vs performance wise and made the overall buying experience more than worthwhile. Two thumbs up for great pricing and customer service. More
by VENKAT
Employees Worked With
Patrick Fitzgerald
January 30, 2018
Justin was on top of it. Justin did a great good got me the deal I was looking for. Am was super helpful. Clean store great service. Will be going there again for my next car. Justin did a great good got me the deal I was looking for. Am was super helpful. Clean store great service. Will be going there again for my next car. More
by Nissan07man
Employees Worked With
Justin Boeldt, Tommy Quinn
January 28, 2018
Perfect Overall Experience! For the moment I walked in the door with my wife to get a service quote for my 2001 Sequoia to the time the service was completed and paid for, everyo For the moment I walked in the door with my wife to get a service quote for my 2001 Sequoia to the time the service was completed and paid for, everyone I worked with was just awesome! Including the Parts Manager Erica Frymark, the Service Advisor Taylor Lecher and the General Manager Glenn Leinen. The entire team at this location has earned my trust and my business for a life time. Great job everyone and I must also say this ....... all of their personalities were genuine not just "put-on" for work. Thank you! More
by sequoiaman89
Employees Worked With
Erica Frymark, Glenn Leinen, Taylor Lecher
