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Russ Darrow Nissan of West Bend

West Bend, WI

Overview
Employees
Reviews
Vehicles
4.6
671 Reviews
Russ Darrow Nissan of West Bend, WI, is your premier destination for new and pre-owned Nissan vehicles. Offering a wide range of models, from fuel-efficient sedans to versatile SUVs and trucks, we have the perfect vehicle to suit your needs. Our knowledgeable team is dedicated to providing outstanding customer service and a seamless car-buying experience. Every pre-owned vehicle is thoroughly inspected to ensure quality and reliability. Visit Russ Darrow Nissan of West Bend today for a great selection, competitive pricing, and top-notch service!
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2665 W Washington St

West Bend, WI

53095

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Showing 671 reviews

August 20, 2025

Excellent service and professional at each level. Attentive, easy to do business with and no surprises, good communicators. More

by billhandwerk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service dept.
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Aug 21, 2025 -

Russ Darrow Nissan of West Bend responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Mitchell Darrow mitchell.darrow@russdarrow.com

August 16, 2025

The process was very smooth. I only planned on stopping in to look at the Nissan Kicks, 2.5 hours later I was driving my new car home. Drake was a great salesman, very helpful wi More

by Kimberly Ann
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Drake Burke
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 16, 2025 -

Russ Darrow Nissan of West Bend responded

Thanks for sharing about your experience with Russ Darrow Nissan of West Bend. We appreciate your business and hope to see you again soon! Mitchell Darrow mitchell.darrow@russdarrow.com

August 10, 2025

I still have lights on my dash. Oil change light, park sensor light, and tire pressure light. These were all the items I took my vehicle in for More

by Jonasmack71
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
NA
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Aug 11, 2025 -

Russ Darrow Nissan of West Bend responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. Mitchell Darrow mitchell.darrow@russdarrow.com

August 07, 2025

Staff were nice. I kind of got the impression that I was bothering or annoying them when I had a couple questions. Waiting area was very comfortable. Couldn’t really More

by AALIYAH.MURRAY28
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
No one introduced themselves
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Aug 08, 2025 -

Russ Darrow Nissan of West Bend responded

Thanks for your feedback on your recent visit to our dealership. I'm glad to hear that our staff was able to assist you. We look forward to working with you again! Mitchell Darrow mitchell.darrow@russdarrow.com

August 07, 2025

I feel like the service counter is not friendly but all the mechanics that I have met are wonderful. More

by ANGELA39
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Robert Garcia
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 08, 2025 -

Russ Darrow Nissan of West Bend responded

We're sorry to hear you didn't have a 5-star experience, Angela, and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. Mitchell Darrow mitchell.darrow@russdarrow.com

August 02, 2025

Pleasant friendly and knowledgeable Pleasant friendly accommodating full of knowledge pleasure to work with and was done efficiently More

by jtdb
Recommend Dealer
Yes
Employees Worked With
Red headed guy
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Aug 02, 2025 -

Russ Darrow Nissan of West Bend responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Mitchell Darrow mitchell.darrow@russdarrow.com

July 30, 2025

They got me in the same day I called. They did not do unessary work on my car, which I really appreciated. Thank you! More

by Lynn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carla
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Jul 30, 2025 -

Russ Darrow Nissan of West Bend responded

Thank you, Lynn! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Russ Darrow Nissan of West Bend. We look forward to having you as one of our valued customers for many more years to come! Mitchell Darrow mitchell.darrow@russdarrow.com

July 27, 2025

I had scheduled a warranty oil change and 5000 mile tire rotation they did a 20 point inspection and sent me a brief video. Pretty easy and fast More

by NURSEJILLE
Recommend Dealer
Yes
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Jul 27, 2025 -

Russ Darrow Nissan of West Bend responded

Thanks for sharing your thoughts about your experience with Russ Darrow Nissan of West Bend. We appreciate your business and hope to see you again soon! Mitchell Darrow mitchell.darrow@russdarrow.com

July 26, 2025

I had a pleasant experience at this dealership. They're not pushy at all and even let me take the vehicle home overnight to show my wife. My salesperson Brandon was great! More

by 01RWEBB
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brandon Wilder
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 30, 2025 -

Russ Darrow Nissan of West Bend responded

It's fantastic to hear that Brandon provided you with great customer service while assisting you! We truly appreciate the opportunity to do business with you. Thanks for choosing Russ Darrow Nissan of West Bend! Mitchell Darrow mitchell.darrow@russdarrow.com

July 26, 2025

This is my first experience with any Russ Darrow dealership. Was greeted with a very nice smile. I have a Ford product but believe me if I had a Nissan I would be back for all my services. Thank you More

by shari_pesch
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
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Jul 26, 2025 -

Russ Darrow Nissan of West Bend responded

Thank you for choosing Russ Darrow Nissan of West Bend. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Mitchell Darrow mitchell.darrow@russdarrow.com

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