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Russ Darrow Nissan of West Bend

West Bend, WI

Overview
Employees
Reviews
Vehicles
4.6
538 Reviews
Russ Darrow Nissan of West Bend, WI, is your premier destination for new and pre-owned Nissan vehicles. Offering a wide range of models, from fuel-efficient sedans to versatile SUVs and trucks, we have the perfect vehicle to suit your needs. Our knowledgeable team is dedicated to providing outstanding customer service and a seamless car-buying experience. Every pre-owned vehicle is thoroughly inspected to ensure quality and reliability. Visit Russ Darrow Nissan of West Bend today for a great selection, competitive pricing, and top-notch service!
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2665 W Washington St

West Bend, WI

53095

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Showing 538 reviews

February 10, 2025

Always helpful in person, sometimes hard to get them directly on the phone because of the darrow call center set up. More

by JENNIFER.L.SILSETH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Wilder
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 14, 2025 -

Russ Darrow Nissan of West Bend responded

Thank you, Jennifer! We appreciate your business and look forward to helping you with any questions or future vehicle needs, please feel free to call us direct next time at 262.334.3333 Thank you for choosing Russ Darrow Nissan of West Bend. Mitchell Darrow mitchell.darrow@russdarrow.com

February 09, 2025

Brandon was very helpful and took the time to understand what I was looking for in a vehicle. Everyone at Russ Darrow West Bend were very accommodating and pleasant to work with. I would definitely recommen More

by LTHISTEd
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brandon Wilder
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shannon Pankratz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 10, 2025 -

Russ Darrow Nissan of West Bend responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Brandon met your expectations. Thank you again for choosing Russ Darrow Nissan of West Bend. We look forward to having you as one of our valued customers for many more years to come! Mitchell Darrow mitchell.darrow@russdarrow.com

February 09, 2025

Drake was really knowledgeable about the car I was interested in and was really great to work with! More

by ADRIA
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Drake Burke
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 10, 2025 -

Russ Darrow Nissan of West Bend responded

Thank you so much for your wonderful review! We are thrilled that Drake had the opportunity to provide you with great service. We thank you for choosing Russ Darrow Nissan of West Bend! Mitchell Darrow mitchell.darrow@russdarrow.com

February 09, 2025

The service was great. Person behind the desk was wonderful. I also got there for my oil changes. More

by belms69
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
Report | Print
Feb 10, 2025 -

Russ Darrow Nissan of West Bend responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Russ Darrow Nissan of West Bend! Mitchell Darrow mitchell.darrow@russdarrow.com

February 09, 2025

you Had vehicle for 4 weeks, went to pick up on Friday, barely made it home brought back on Saturday. Talk to Brian for more information. Never in 50 years have I seen such bad service. You had to pull eng More

by Scott Coulthurst
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brian Service
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Feb 13, 2025 -

Russ Darrow Nissan of West Bend responded

Scott, We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Mitchell Darrow mitchell.darrow@russdarrow.com

February 09, 2025

Kind people, fast service, clean lobby, job well done by all of the staff! I’d recommend More

by TKAUPLA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don’t remember
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Feb 10, 2025 -

Russ Darrow Nissan of West Bend responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Russ Darrow Nissan of West Bend. Mitchell Darrow mitchell.darrow@russdarrow.com

February 06, 2025

No car wash with service very disappointed my server was fine But the car wash more important More

by Jessica
Workmanship
Recommend Dealer
No
Employees Worked With
Christopher Rose
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 07, 2025 -

Russ Darrow Nissan of West Bend responded

Hi Jessica, I am glad the service was adequate very sorry you did not receive a car wash. Currently, we do not have car washes on site at our West Bend stores, but we do have a partnership with Tommy's Express Car Wash here in West Bend, and we'd be happy to get you some vouchers for free washes!. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. Mitchell Darrow mitchell.darrow@russdarrow.com

February 02, 2025

The team does a good efficient ion time and again. It is appreciated. See you again later this year. More

by JANEFOLDY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Drake Burke
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Roger in service
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Feb 03, 2025 -

Russ Darrow Nissan of West Bend responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, Jane, and it's great to hear about your excellent experience here at Russ Darrow Nissan of West Bend. Mitchell Darrow mitchell.darrow@russdarrow.com

February 02, 2025

It's a great place, all the people there were amazing. Helped me with everything and helped make everything work no matter what issue i had on my end More

by JROBSON0505
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mitch Darrow
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shannon Pankratz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David
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Feb 03, 2025 -

Russ Darrow Nissan of West Bend responded

Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated! All of us at Russ Darrow Nissan of West Bend are glad to have you as a customer. Mitchell Darrow mitchell.darrow@russdarrow.com

January 31, 2025

Very welcoming & understanding. Able to get my vehicle in timely & get back to me on time. Great service. More

by jeannieeinfalt1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service dept - Roger
Report | Print
Jan 31, 2025 -

Russ Darrow Nissan of West Bend responded

Jeannie, thank you for choosing Russ Darrow Nissan of West Bend. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Mitchell Darrow mitchell.darrow@russdarrow.com

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