Russ Darrow Toyota of West Bend

I have mixed reviews about this place. I've had good and bad experiences. Biggest issue I see is the lack of professionalism in the oil change area by the young employees. It seems as ther I've had good and bad experiences. Biggest issue I see is the lack of professionalism in the oil change area by the young employees. It seems as there's no supervision, guiding them on how to act professional in front of customers. I've expressed this to other employees supposedly those over those individualsa couple of times but not seen any changes in the multiple times i've been there. Roughhousing and playing on their phones.It doesn't make me want them working on my car. As well as climbing into my car, all greasy with nothing to protect my seats. More

The people at this dealership were very friendly ,knowledgeable and very accommodating. I will go back there. ,knowledgeable and very accommodating. I will go back there. More

I came in without an appointment and they took care of me. We just moved here from Texas and are glad for the good service. me. We just moved here from Texas and are glad for the good service. More

I'm a loyal customer. My wife and I have bought a 2019 Rav 4 hybrid and a 2020 Corolla within the last few years. On the first oil change with the Rav 4 the oil drain plug My wife and I have bought a 2019 Rav 4 hybrid and a 2020 Corolla within the last few years. On the first oil change with the Rav 4 the oil drain plug was left hand tight or loose and leaked all over my driveway. I reported that to you. I fixed it myself. When I would ask for my tires to be crossed on the rotation when the backs go to the front, they almost never listen. I gave up asking. What's the point of a straight front to back tire rotation? There is no point. Now, most recently I called you guys about a recall and scheduled an appointment to fix it and nobody bothered to order the part. I got a 1.5 hr oil change and another appointment to come back and fix the recall that I already tried to fix. Will there be another missing part on my next appointment? More

I got a thorough explanation of my tires choices. I was checked in promptly, even though it was -18 degrees that morning and our city was close to being a ghost town. Mr. Martin and staff were down t I was checked in promptly, even though it was -18 degrees that morning and our city was close to being a ghost town. Mr. Martin and staff were down to business taking care of people. More

Everyone was extremely friendly and kept the work done in a good timeframe I got to meet the technician. I was very impressed. a good timeframe I got to meet the technician. I was very impressed. More

It was easy to get an appointment. service called when car was being worked on. service called when car was ready for pick up. Offered to come pick me up to get car. everyone was frien service called when car was being worked on. service called when car was ready for pick up. Offered to come pick me up to get car. everyone was friendly and professional. More

Very easy to Schedule and the Service was Fantastic Will certainly be back for my Next Service Visit certainly be back for my Next Service Visit More

Great communication. Quick service. Reasonable cost The dealership got my oil change done when I dropped it off the night before. It was great! Quick service. Reasonable cost The dealership got my oil change done when I dropped it off the night before. It was great! More

Russ Darrow is awesome! Matthew and Cole were absolutely fantastic to work with. Extremely knowledgeable about the cars & trucks I was looking at, and the different paymen Matthew and Cole were absolutely fantastic to work with. Extremely knowledgeable about the cars & trucks I was looking at, and the different payment/financing options available. It was also cool to meet Mitch Darrow, the General Manager! More