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Russ Darrow Toyota of West Bend
West Bend, WI
784 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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July 24, 2017
New Car All of the employees were very friendly with outstanding customer service. They were willingly to work with me as far a the down payment, finance opti All of the employees were very friendly with outstanding customer service. They were willingly to work with me as far a the down payment, finance options, and getting me reasonable monthly payments More
by Skate-Boi84
Employees Worked With
Dan Powell
Helpful July 24, 2017
Satisfied Great customer service. All the employees were friendly and nice. I remember laughing alot, Dan had a great sense of humor and was personable. I felt Great customer service. All the employees were friendly and nice. I remember laughing alot, Dan had a great sense of humor and was personable. I felt comfortable buying a vehicle from Russ Darrow West Bend. More
by Jo Walker
Employees Worked With
Dan Powell
July 23, 2017
Buying a new car The salesman Travis did a great job. He evaluated what we were looking for and showed us our options. The whole process from test drives to purchas The salesman Travis did a great job. He evaluated what we were looking for and showed us our options. The whole process from test drives to purchase was a good experience. Thanks More
by Ritzenthale23
Employees Worked With
Travis Schubert, Travis Schubert
July 20, 2017
Poor customer service Recall repair went well was completed ahead of time. I go to pick up the vehicle keys and I'm told by the young lady at the cash office to sign this Recall repair went well was completed ahead of time. I go to pick up the vehicle keys and I'm told by the young lady at the cash office to sign this document but not read it! It is company policy! Really. What kind of shenanigans is Russ Darrow trying to pull. Does not make me want to go back. More
by Michael913
Employees Worked With
Young lady in cash office @ 6:00 pm on 7-19-2017
July 18, 2017
Most horrifice experience ever - due to the finance person This was the most horrific experience I've ever had with a person in my life. I can't even call him a salesperson because he was the finance person. M This was the most horrific experience I've ever had with a person in my life. I can't even call him a salesperson because he was the finance person. My sales person (Justin) was absolutely wonderful. Very helpful with all the questions I was asking regarding the Camry Hybrid. This was a new experience for me. I have never owned a hybrid so he was very good about explaining everything. I was sold on the car and negotiated a fair price for the car and my trade in. I had to come back the next day to purchase it. That's when everything turned horrible. The finance guy (Joe or Joel) I believe was the most awful person I've ever come in contact with. I let him go through the entire extended warranty packages even though I knew I didn't want to purchase any of them. I know it's their job to try, but he was relentless. I told him I wasn't interested and he just wouldn't stop. After asking him to stop trying to get me to buy something I didn't want at least 4 times (if not 5) I finally just got up and left the dealership without purchasing the car. Even after telling him I was getting agitated and I was considering getting up and leaving he still didn't stop trying to sell me one of the packages. When I asked for my title back for the car I was trading in he didn't want to give it to me. After a few requests I had to grab the stack of papers myself and take it. He then acted so surprised and wanted to know what he had done. He was completely clueless on how to act right with a customer and how to read people. A person shouldn't have to ask someone repeatedly to move on from trying to get them to buy something they didn't want. I WILL NEVER go back to Russ Darrow for anything and have and will continue to tell everyone I come in contact with in how absolutely horrible that experience was. I don't wish for people to lose their jobs but that finance person should've been fired for putting my husband and I through what he did. Who knows maybe by know he has been. He seemed young and maybe inexperienced but that is no excuse to badger and harass a customer into buying something they clearly stated they didn't want!!!!! I have since purchased a 2017 Camry Hybrid from Heiser Toyota in Milwaukee and had the most amazing experience ever!!! Thank you Roger Droukas (if anyone is interested in trying a different dealer) More
by newcar17
Employees Worked With
Justin; Joe or Joel??
July 13, 2017
Excellent Always a superior experience. This place is the absolute BEST!! I would never go anywhere else. I have never been treated so well I can't say enough a Always a superior experience. This place is the absolute BEST!! I would never go anywhere else. I have never been treated so well I can't say enough about how pleased I am!! More
by Nancy
Employees Worked With
Justin
July 12, 2017
Bought a brand new Dodge Journey Went to the dealership to see what my options were, as our credit was not the greatest, everything regarding my transaction was explained in full deta Went to the dealership to see what my options were, as our credit was not the greatest, everything regarding my transaction was explained in full detail, allowing me to make a more informed decision. More
by NewDodge2017
Employees Worked With
Don, Dan, Scott , Danny Shutts
July 11, 2017
Purchased a 2017 Dodge Journey Went to Darrow to look at our options for a vehicle and since our credit is less than stellar, the guys there spent plenty of time explaining our opti Went to Darrow to look at our options for a vehicle and since our credit is less than stellar, the guys there spent plenty of time explaining our options, exploring every possibility for us, and making sure we were as informed as possible. More
by Jmick22
Employees Worked With
Don, Dan, and Scott
July 08, 2017
Thank you Russ Darrow We walked in knowing we wanted a Pacifica. We worked with Mitch B right away. He is a newer salesman, very green, but very polite and helpful. Craig We walked in knowing we wanted a Pacifica. We worked with Mitch B right away. He is a newer salesman, very green, but very polite and helpful. Craig the manager helped Mitch with our sale. Craig was super knowledgeable and Mitch will learn a lot from him. We worked with business manager Scott on our fianancing and he was very polite and knowledgeable. They all made us feel comfortable with our big purchase. Overall, we got a great deal on our family van and we couldn't be happier with our purchase! Thank you. We will be seeing you again for our next purchase in the future. More
by katwood
Employees Worked With
Mitch B, Craig, Scott F
July 05, 2017
Why do you think they great dealership There are always polite knowledgeable friendly people there to help me with any questions and concerns I love this dealership. The service is quick th There are always polite knowledgeable friendly people there to help me with any questions and concerns I love this dealership. The service is quick the people are friendly what more can I say. More
by Chrissyk
Employees Worked With
Salesperson who sold me the car last year Michael, Michael Wagner
