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Russ Darrow Toyota of West Bend - Service Center
West Bend, WI
324 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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324 Reviews of Russ Darrow Toyota of West Bend - Service Center
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January 16, 2025
They are always respectful and accommodating. Rob went above and beyond for me. Excellent customer service each time I have been in. Rob went above and beyond for me. Excellent customer service each time I have been in. More
by peggysobczak
Verified CustomerEmployees Worked With
January 15, 2025
Always courteous and friendly. Concerned about your schedule in the event of a service emergency. Concerned about your schedule in the event of a service emergency. More
by cstorck2
October 26, 2023
Please do not go to this dealer. Service is aweful!!! They did an oil change and broke a bolt and weld causing over a thousand dollars of damage. Now trying to blame others and runni Service is aweful!!! They did an oil change and broke a bolt and weld causing over a thousand dollars of damage. Now trying to blame others and running away from the issue. Please never go to this dealer. More
by jpphotog
Employees Worked With
Danny, GM, Jordan, Service mgr, Danny Shutts
September 30, 2023
Had an oil change and tire rotation today. Messed up the billing. Everything written on the billing sheet . Then left some code on my dash have to in to get that cleared out. Second trip neve Messed up the billing. Everything written on the billing sheet . Then left some code on my dash have to in to get that cleared out. Second trip never took care of the maintenance light also on sheet specifying to reset to 5000 miles. What kind of Incompetent people do you have working there!!!!!!! More
by Pissed
Employees Worked With
Seth
April 06, 2023
If I could go lower on the rating chart I would. Took my car in for an oil change. Had a coupon for 54.95. when dropped car off they were charging me 66 and some change. I asked them about the Took my car in for an oil change. Had a coupon for 54.95. when dropped car off they were charging me 66 and some change. I asked them about the price difference and I was informed that was was paying extra for disposal and shop supplies. Which I was not charged on prior oil change service. I was waiting in the lobby and and contacted them on their website to say I was unhappy about being charged more than the coupon stated and a 3% fee for using credit card. Total was going to be around 70 for an oil change. After waiting an hour in the lobby a person I am guessing is the service manager comes and gets me and says that they are not changing my oil and parting ways with my business. I left the establishment and contacted the person that contacted me via text and told them about lack of service from them. I hope that they don't treat all there customers that way when you complain about price. More
by jasonunhappy
Employees Worked With
July 11, 2022
Made an appointment for Oil Change and tire rotation. Was quoted 29.95 for the oil change and 24.95 for the tire rotation. On the final bill i was charged an additional $8.24 for "Shop Supplies" I que Was quoted 29.95 for the oil change and 24.95 for the tire rotation. On the final bill i was charged an additional $8.24 for "Shop Supplies" I questioned WHAT SHOP SUPPLIES? He couldn't answer and went on to say "Everyone one in Wisconsin does it!" What sort of answer is that? I told him my Indiana dealer certainly doesn't charge this. In addition I had to rummage in my billfold for enough cash to pay the inflated bill as they are charging 3.5% for use of a credit card!!!!! I will never use Russ Darrow again, second bad experience while I have been up here for short periods Having another dealer to compare thhis outfit with certainly highlighted the service and rip offs... More
by exbrit49
Employees Worked With
March 11, 2022
Fast and friendly service today. Got help from Service Mngr Jordan Seagren and Dan Rouse in the drive. Caught a ride back and forth with the Service shuttle making this service s Got help from Service Mngr Jordan Seagren and Dan Rouse in the drive. Caught a ride back and forth with the Service shuttle making this service so easy for me. John the shuttle driver offers excellent care also! All 👍 More
by Patti
Employees Worked With
Daniel Rouse
March 01, 2022
1 hour and 15 minutes for a tire rotation and oil change, too long but better than last time which was over 2 hours. too long but better than last time which was over 2 hours. More
by Thomas
Employees Worked With
February 24, 2022
Friendly team, clean environment and fast service. Never have had any challenges getting issues resolved. Never have had any challenges getting issues resolved. More
by lbusalacchi
