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Russ Darrow Toyota of West Bend

West Bend, WI

Overview
Employees
Reviews
Vehicles
4.6
1,243 Reviews
Russ Darrow Toyota, located in West Bend, WI, is your trusted destination for new and used Toyota vehicles. With a wide selection of cars, trucks, and SUVs, we’re proud to offer reliable and fuel-efficient models to suit every driver’s needs. Each pre-owned vehicle undergoes a rigorous inspection to ensure top quality and dependability. Our commitment to exceptional customer service and competitive pricing sets us apart, making Russ Darrow Toyota the go-to dealership for drivers in West Bend and the surrounding areas. Visit us today and experience the Russ Darrow difference!
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2700 W Washington Street

West Bend, WI

53095

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Showing 530 service reviews

May 03, 2026

Friendly - informative and explain problem thoroughly I would highly recommend their service department Great More

by BAKER.C110412
Recommend Dealer
Yes
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May 03, 2026 -

Russ Darrow Toyota of West Bend responded

It’s great to hear our service team provided friendly, thorough explanations for your Toyota RAV4. We appreciate your recommendation and look forward to assisting with any future maintenance. Mitchell Darrow mitchell.darrow@russdarrow.com

May 03, 2026

The courtesy and service provided by Rob and the Russ Darrow staff is unparalleled! Prompt and completed as expected! More

by carlwegner48
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rob Martin
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 03, 2026 -

Russ Darrow Toyota of West Bend responded

It’s great to hear that Rob and our staff delivered the prompt, courteous service you expected. We appreciate you trusting us with your Toyota. Please let us know how we can assist you again. Mitchell Darrow mitchell.darrow@russdarrow.com

May 03, 2026

Very courteous, always treats me well. Service has been very good. work is documented and explained to me. More

by Lois Knoll
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Mcginnis
4.0
This rating includes all reviews, with more weight given to recent reviews.
Nicholas Pastorelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 03, 2026 -

Russ Darrow Toyota of West Bend responded

Thank you, Lois, for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Russ Darrow Toyota of West Bend. Mitchell Darrow mitchell.darrow@russdarrow.com

May 02, 2026

Everyone at the dealership is nice. This time our report said no rust or any wear on the muffler area and we know that to be false as we can hear there is an issue with the muffler. The More

by tduehning
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Knepprath
3.0
This rating includes all reviews, with more weight given to recent reviews.
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May 03, 2026 -

Russ Darrow Toyota of West Bend responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue, or if you'd like to discuss your visit in more detail, please feel free to contact us directly. We'd love to get to the bottom of this and turn things around for you. Zakary Bennett General Sales Manager zakary@ronsayerauto.com Mitchell Darrow mitchell.darrow@russdarrow.com

May 02, 2026

Very helpful and kind. Explained my service and warranty and what was all included and needed. More

by alyssa.hafert
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Unsure
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May 02, 2026 -

Russ Darrow Toyota of West Bend responded

It’s wonderful to know our team was helpful and clear about your Toyota Sienna’s service and warranty coverage. We appreciate you trusting us with your maintenance needs. We look forward to supporting your Sienna again. Mitchell Darrow mitchell.darrow@russdarrow.com

May 01, 2026

Super nice people and welcoming atmosphere. Very helpful with choices and options for not only vehicles but payments as well. More

by HONEYKITTY22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt
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May 01, 2026 -

Russ Darrow Toyota of West Bend responded

We’re delighted our team created a welcoming atmosphere and helped you explore vehicle and payment options. It was our pleasure servicing your Toyota Corolla and we appreciate your kind feedback. Mitchell Darrow mitchell.darrow@russdarrow.com

April 29, 2026

Jeremiah is the best service advisor I have met, highly recommend him, he's very helpful and professional. More

by vmatzum
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JEREMIAH PFLUGER
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 29, 2026 -

Russ Darrow Toyota of West Bend responded

We’re delighted Jeremiah provided professional and helpful service. Thank you for recommending him and bringing in your Toyota. We appreciate the five-star review. Mitchell Darrow mitchell.darrow@russdarrow.com

April 28, 2026

Seth is just an incredibly personable person to work with. He listens and explains things quite wonderfully. More

by doblemaduro
Recommend Dealer
Yes
Employees Worked With
Seth. He was excellent!
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Apr 29, 2026 -

Russ Darrow Toyota of West Bend responded

Thank you for your five-star review. It’s wonderful to hear our service specialist was personable and explained everything clearly during your Toyota Prius service. We look forward to assisting you again whenever you need us. Mitchell Darrow mitchell.darrow@russdarrow.com

April 24, 2026

I have had a wonderful experience. Jeremiah was so helpful throughout the process. I love receiving the video walk throughs, and the service has been speedy and wonderful! More

by Hannaha6326
Recommend Dealer
Yes
Employees Worked With
JEREMIAH PFLUGER
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : JEREMIAH PFLUGER
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Apr 24, 2026 -

Russ Darrow Toyota of West Bend responded

Thank you for sharing your positive experience with Jeremiah. We’re glad the video walkthroughs kept you informed and that service for your Subaru was both speedy and thorough. We look forward to helping you again in the future. Mitchell Darrow mitchell.darrow@russdarrow.com

April 24, 2026

I have had a wonderful experience. Jeremiah was so helpful throughout the process. I love receiving the video walk throughs, and the service has been speedy and wonderful! More

by Hannaha6326
Recommend Dealer
Yes
Employees Worked With
JEREMIAH PFLUGER
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : JEREMIAH PFLUGER
Report | Print
Apr 24, 2026 -

Russ Darrow Toyota of West Bend responded

Thank you for sharing your experience. We’re delighted Jeremiah guided you through servicing your Subaru Crosstrek and that the video walkthroughs and quick service met your expectations. We look forward to helping with your Crosstrek again. Mitchell Darrow mitchell.darrow@russdarrow.com

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