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Russ Darrow Toyota of West Bend - Service Center
West Bend, WI
324 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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324 Reviews of Russ Darrow Toyota of West Bend - Service Center
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August 15, 2019
Great service! I had friendly Dealership Cutomer Service at Toyota in West Bend.They fixed my 3 recalls,out of 4 on my Corolla in a very good time. I had friendly Dealership Cutomer Service at Toyota in West Bend.They fixed my 3 recalls,out of 4 on my Corolla in a very good time. More
by Ella
Employees Worked With
Daniel Rouse
August 02, 2019
lack of service I did not receive a call back for over 5 weeks regarding a paint issue on my truck. I personally went in to speak to a service writer only to be told I did not receive a call back for over 5 weeks regarding a paint issue on my truck. I personally went in to speak to a service writer only to be told to bad. The paint issue was originally covered under warranty and had the entire bed and tailgate of the truck repainted within the first 6 month of ownership. Now they will not repair other factory paint flaws. City and Rob do not have any customer service abilities but on the other hand Dan does a great job. I am no longer taking my truck to Russ Darrow Toyota in west bend wi. More
by Toyota2015
July 23, 2019
Always a great experience. Everytime I get service work done here I have a great experience. Everyone is pleasant and very knowledgeable. I have never had any problems or concer Everytime I get service work done here I have a great experience. Everyone is pleasant and very knowledgeable. I have never had any problems or concerns. More
by Erica
Employees Worked With
Coty Becker
July 23, 2019
Friendly Service Miranda was super friendly and knowledgeable. She made the experience enjoyable. Had to wait a little longer than expected but the waiting room was Miranda was super friendly and knowledgeable. She made the experience enjoyable. Had to wait a little longer than expected but the waiting room was comfortable. More
by lmilell
Employees Worked With
Miranda Zarling
July 21, 2019
Problem Solved I came in for a tire balance and the service department noticed a more pressing issue, my tires were not suitable for my up coming road trip. They hel I came in for a tire balance and the service department noticed a more pressing issue, my tires were not suitable for my up coming road trip. They helped me chase down a set of tires since they weren’t in stock then proceeded to do the install them shortly after. I can say how much I am thankful for all that they did! Outstanding!! More
by krenzkyl
Employees Worked With
Chris, Miranda Zarling
July 15, 2019
Free oil changes with car purchase I love that I’v had my car for 5 years and I just used my last free oil change. Such a bargain! I would consider buying there again I love that I’v had my car for 5 years and I just used my last free oil change. Such a bargain! I would consider buying there again More
by Ballberry
Employees Worked With
Miranda Zarling
June 26, 2019
Super nice staff! The staff is always timely, helpful, and accommodating. We are always able to get in and get right back out. We’ve been using this dealership for year The staff is always timely, helpful, and accommodating. We are always able to get in and get right back out. We’ve been using this dealership for years; they’ve given us no reason to change. More
by Steve M.
Employees Worked With
I’m sorry to admit we don’t remember any specific names; whoever worked today.
June 26, 2019
OIL CHANGE I Had 1:00 PM appointment for oil change service, took car in right away and was on my way in less than 30 min. I Had 1:00 PM appointment for oil change service, took car in right away and was on my way in less than 30 min. More
by rowa57c
Employees Worked With
Daniel Rouse
June 24, 2019
Exemplary service!! Miranda once again went above and beyond to get my truck in for service when it was convenient for me and had it finished in very timely fashion. High Miranda once again went above and beyond to get my truck in for service when it was convenient for me and had it finished in very timely fashion. Highly recommend Miranda and the Russ Darrow Toyota team!! More
by Chainsaw
Employees Worked With
Miranda Zarling
June 06, 2019
Very attentive staff Took my vehicle on for service because I was having issues with the door less than two months after purchasing it. The service tech was very attentive Took my vehicle on for service because I was having issues with the door less than two months after purchasing it. The service tech was very attentive and explained what the issue was, the history of the problems and things to look for going forward. I did not have a great experience purchasing this vehicle from a sister dealer, but this dealer earned my business and I will definitely be going to them in the future for my service needs. More
by BH
Employees Worked With
Coty Becker
