Russ Darrow Waukesha Kia - Service Center

Another quality experience with the service department at this dealership. Kaitie still stands out as the best service advisor I’ve encountered in decades of car ownership this dealership. Kaitie still stands out as the best service advisor I’ve encountered in decades of car ownership More

Greet you on time. Scheduling very easy. Able to change service times when needed. Complete Scheduling very easy. Able to change service times when needed. Complete More

Great service as always! My appointment took less time than I expected as well which was pleasant. My appointment took less time than I expected as well which was pleasant. More

The service staff is all very friendly and knowledgeable. I appreciate their time explaining warranty and recall work. I appreciate their time explaining warranty and recall work. More

The Service Dept. was very good. How ever, I had to go back to have the User Settings reset, was very good. How ever, I had to go back to have the User Settings reset, More

Came in for a quick inspection, it took longer than I anticipated, however, there were no further issues with my vehicle at the time. anticipated, however, there were no further issues with my vehicle at the time. More

Made an appointment for a 9am oil change and was told it would take 45 minutes. Took 3 hours, and told they were running behind. would take 45 minutes. Took 3 hours, and told they were running behind. More

Was told the service an oil change and tire rotation would be 45-60 minutes. I had to check in the car after 90 minutes and tell them I had other appointments that day. I wish there would have been any would be 45-60 minutes. I had to check in the car after 90 minutes and tell them I had other appointments that day. I wish there would have been any communication saying we’re behind. I was offered $5 for my inconvenience sorry my time is worth more than a Mc Donald’s burger. More

Scheduled appointment same day. Vehicle was ready promptly. Great first experience as Russ Darrow Kia. Vehicle was ready promptly. Great first experience as Russ Darrow Kia. More

Terrible service experience. If you purchase a used car from this dealer. Just take it somewhere else for service. Purchased used Chevy in Dec/2024. 6 months in check engine ligh If you purchase a used car from this dealer. Just take it somewhere else for service. Purchased used Chevy in Dec/2024. 6 months in check engine light comes on. I already knew what it was from reading the ODB code. Take it in to be fixed, they proceed to “fix” or claim to “fix” something and charge me $700. Less than 24 hours and the check engine light comes back on. Take it back, they acknowledge I was just there, but after 8 hours of diagnostics, tell me more sensors and things need fixing, including what the ODB reader told me in the beginning. AND now tried to charge me approximately $1500 for more repairs. In the middle of the conversation “Caleb” tells me “This is a Chevy, we sell Kia’s” so I should understand.. this is where they lost my business. More