Russell Chevrolet

My buying experience was excellent because of Michael Singleton. We ordered the vehicle June 1 and Michael told me it would be 3 months before it was here. It was here in 6 weeks. Also Michael kept me Singleton. We ordered the vehicle June 1 and Michael told me it would be 3 months before it was here. It was here in 6 weeks. Also Michael kept me updated during the entire process. Russell Chevrolet has always been easy to work with and the service and parts department excellent as well. If and when I buy another one, it will be at Russell Chevrolet. I will be glad to refer all of my friends and associates as well. More

Nothing but lies and a complete waste of 8 hours! I inquired about a 2007 colorado. Was told it was out of detail and the shop, ready to be test driven. So i drive 8 hours to see it. Was also told (a I inquired about a 2007 colorado. Was told it was out of detail and the shop, ready to be test driven. So i drive 8 hours to see it. Was also told (and it said on the website) it only had 53k miles. Only to get there and the truck actually has 69k miles (almost 20k more than they said) and it was still on the shop on the rack, and it was complely trashed! Didnt even make it to detail yet, couldnt even test drive it. Was told by the salesman it wouldn't be ready for 4 or 5 more days. I drove 8 hours to drive it and possibly buy it. DONT SHOP HERE! More

The collision center has had my 4Runner for over a month and my "advisor" was absent for most all of it. I waited a month before asking for status updates and was assured it would be done and then told it w and my "advisor" was absent for most all of it. I waited a month before asking for status updates and was assured it would be done and then told it would be longer. I was told they just needed to clean it up and it would be done a couple weeks ago. I asked my advisor if the tint had been completed. Nope. Forgot about it. I finally visited the shop Tuesday and one of the new advisors was told to go outside and find out what needed to be done because the one "working" my case was once again absent. The hood protector was not installed, the truck was filthy and the advisor said it still needed a cut and buff. Same advisor called later that day to let me know I was all set for pick up. Showed up at lunch the next day and the hood protector was installed but interior was untouched and I could not see the exterior very well from the rain. I waited at least a half hour for them to only wipe the seats off, paid and left. I took a look at it this morning after it dried off and noticed there was absolutely no way anyone did a cut and buff on the truck since the windshield was installed because there is a clear 3-4 inch section that goes the entire length of the windshield with major tape residue from leaving the masking take on for too long. I called and spoke with the manager and took it back for them to complete their job once and for all. He saw everything I mentioned and agreed his people obviously did not do what they said they did. No way a cut and buff was done and interior was not cleaned after two tries. I left it there and was told it would be ready tomorrow. We will see. Ways to improve? Keep your customers updated, give truthful updates, implement some sort a quality checks to make sure jobs are truly completed prior to telling the customer to pick up their vehicle and wasting their time. I am also in the market for a new Tahoe so I decided to walk the lot while waiting on my ride. I made eye contact with three different sales men on golf carts while walking from one end of the lot to the other looking at Tahoes. No one said a word to me, even as I was walking towards them. They drove away. I will find a new Tahoe somewhere else. More

I higjly recommend Russel to everyone, including friends out of state. I had the Best experience out of state. I had the Best experience More

Gary our salesman was awesome. Love our new Tahoe! He always kept us informed of when it would be delivered. Went over and above. always kept us informed of when it would be delivered. Went over and above. More

got my very first chevy! Jim was awesome! He helped me with everything and the process was so smooth. He went way beyond his work and treated me not just a customer but as a friend. He’s really the best with everything and the process was so smooth. He went way beyond his work and treated me not just a customer but as a friend. He’s really the best More

Worst experience I have ever had and will never go back or recommend anyone going here! If I even hear the name of this dealership I will tell them to run away as fast as they can! First experience at this or recommend anyone going here! If I even hear the name of this dealership I will tell them to run away as fast as they can! First experience at this dealership was interested in a vehicle was talking to the salesman about it and while all the other employees were sitting doing nothing the lot manager came and interrupted the conversation we were having about buying the vehicle and told our salesman’s that he needed to go help another customer. My boss went in to the dealership yesterday and spoke to the owner about the issue he was apologetic and wrote up an offer that I just needed to sign and come back to the dealership. Was told they would hold it a week for me and even offered a check to hold it that was declined. Went to the dealership today to do paperwork and look at the vehicle and speak to them and was told not even a full day later from the conversation with my boss that they just sold they vehicle that they were told I was purchasing and agreed to me purchasing. They lie and have no problem doing it. If for some reason you ever are not in your right mind and think this is the place to go make sure you get everything in writing it’s funny watching them change colors when you hand them their own paperwork proving they are lying to your face right then! Now off to find a dealership that actually wants to treat customers they way they should be treated and one that doesn’t lie. More

It was a pleasure on my part to be able to work with such an outstanding dealership as Russell Chevrolet and my salesperson Jim Russell, Jim kept me up to date on the whole process of getting my second car f an outstanding dealership as Russell Chevrolet and my salesperson Jim Russell, Jim kept me up to date on the whole process of getting my second car from this dealer and would definitely recommend anyone looking to purchase a new Chevrolet to contact Jim and the great people at Russell Chevrolet! More

Jim Russell made sure that we had the car that we both wanted, answered every question we. As and as always made us feel like family. wanted, answered every question we. As and as always made us feel like family. More

I have used the service department for my Cruze I traded. Always great service. Randy Gilbreth helped me with my new car buy. He was very respectful and knowledgeable. Mr. Green in finance was great to work Always great service. Randy Gilbreth helped me with my new car buy. He was very respectful and knowledgeable. Mr. Green in finance was great to work with in that area. I’m very happy I chose Russell Chevrolet for the purchase of my new Chevrolet Trax. More