Russell Honda

Excellent service This dealership goes above and beyond to provide wonderful service to its customers. They even go so far as to get my records from another dealership This dealership goes above and beyond to provide wonderful service to its customers. They even go so far as to get my records from another dealership to verify I was not due for any service or recall. Wonderful customer service and I love that the manager of the service department is working along side his guys to provide a great experience from the top down. More

Service with Honesty I did not purchase my last Honda from Russell but I continue to get it serviced with Russell Honda. I live in West Little Rock and it is worth the dri I did not purchase my last Honda from Russell but I continue to get it serviced with Russell Honda. I live in West Little Rock and it is worth the drive. I know that I will receive the best, most honest service. I had my tires rotated and oil changed in West Little Rock and was told that I needed new rear brakes and rotors. I thanked them and took my car to Russell Honda and had them check it out for me. They confirmed my suspicion, there was nothing wrong with my brakes, 40% life still left and rotors were fine as well. Any service, other than oil change or tire rotation, I drive to Russell Honda and know I am getting the best service and dealing with honest people. For a single female, this is very important. Thank you, Russell Honda for having taken such good care of my Honda's the past 15+ years. More

service department This is the best service department I have ever experienced. Great staff from service writers like Adam to the techs who do all the work. Convenient S This is the best service department I have ever experienced. Great staff from service writers like Adam to the techs who do all the work. Convenient Saturday hours. My car has always been done before the estimated time. Always a pleasure to take my CRV to Russell for service. More

Service Department is the BEST!! Their Service Department is the best!! I have used it for 32 years. They are friendly, attentive and very knowledgeable. I have never had a bad exp Their Service Department is the best!! I have used it for 32 years. They are friendly, attentive and very knowledgeable. I have never had a bad experience. Highly Recommended!! More

Excellent Service Department Russell Honda is the epitome of excellent customer service. I have received nothing but incredible service with every Honda I have owned and taken ca Russell Honda is the epitome of excellent customer service. I have received nothing but incredible service with every Honda I have owned and taken care of through Russell's service department. Very friendly and very reliable. More

Great job Great people and service. I was helped immediately and was treated with the utmost respect. I will be back for all my needs. Thank you. Great people and service. I was helped immediately and was treated with the utmost respect. I will be back for all my needs. Thank you. More

Excellent! All of the service reps are courteous and professional. I feel at home at Russell Honda! I have purchased three cars over the years from your dealers All of the service reps are courteous and professional. I feel at home at Russell Honda! I have purchased three cars over the years from your dealership and all were high quality. Stay vigilant for that is what separates the truly excellent to the mediocre. Best regards, Dr. Jay More

Very disappointed I scheduled a service on pilot supposed to be 3 hr service 5 hrs later I'm told they are finishing up. I go into the shop and worker are watching foo I scheduled a service on pilot supposed to be 3 hr service 5 hrs later I'm told they are finishing up. I go into the shop and worker are watching football while we are setting waiting for this service. Will have my service done else where. More

This is the place to buy a Honda & have it serviced. You are greeted by every employeed at the business. Noone rushes out to try & sell you a vehicle. They have a straight foward business approach, no r You are greeted by every employeed at the business. Noone rushes out to try & sell you a vehicle. They have a straight foward business approach, no runaround, no hassle pricing. Most sales reps have been there a long time so you see the same faces each time. Service is top notch, nice waiting area, free wifi as well. I recommend them as another dealer i went to wants to hassle about the price. I don't have time for that. More

My wife and I have bought over 15 Hondas from Russell Honda starting back in the early 80's when we were teenagers. Many from Jo Ann Kita who we dearly love! With much regret we are submitting this today Honda starting back in the early 80's when we were teenagers. Many from Jo Ann Kita who we dearly love! With much regret we are submitting this today. We have NEVER had any problems with any of the Honda's we have owned until we bought our first Odyssey van. We have owned three Honda Odyssey's since 2006. They all had re-occuring problems, from brakes to transmission, to doors. The 2nd one we owned Russell swapped us out for another one because it was so bad. The last one was a 2010 model that the A/C quit working in the heat of the summer. We took it back twice for that and they kept it for two weeks! We tried to swap it for a Pilot but they would not do it. We recently traded our van for a Toyota Highlander and are DONE with Hondas and Russell Honda. If our business and customer loyalty over all these years is not worth keeping, then it is time to move on. Looks like we will never be a Honda owning family again. More