Russell & Smith Ford

DO YOURSELF A FAVOR AND AVOID THIS DEALER! I just got off the phone with their sales manager and he refused to remove the 3000$ markup that was added to the price of my custom order f150. "Pr I just got off the phone with their sales manager and he refused to remove the 3000$ markup that was added to the price of my custom order f150. "Protection package" is what they were trying to call this 3K fee. I was waiting on this truck to arrive for months from the factory and when it finally did, they price gouged me and added that bogus fee. I hate to be a Karen but Im reaching out to corporate to make sure they are aware of these tactics. I hear their ceo is in favor of removing dealerships because of BS like this, so let's see. In the meantime, avoid these crooks. Gas prices are going up, interest rates are going up, and lots of trucks are going to be hitting the used market soon. More

New truck sale. These guys are awesome, I felt comfortable with the whole process of buying. comfortable with the whole process of buying. More

If you could give zero stars that would be 10 times more than they deserve. Total waste of my time setting up an appointment and driving over there. Worst customer service I have ever seen. Do not waste you than they deserve. Total waste of my time setting up an appointment and driving over there. Worst customer service I have ever seen. Do not waste your time with these people, keep looking for a dealer. If this was the only Ford dealer in the world I would never own another Ford More

Purchased a 21FordBroncoSport and walked in with preapproved loan. Still took THREE HOURS. Vehicle was not inspected and they knew it was headed to Atlanta. Spare tire and parts were missing, bac preapproved loan. Still took THREE HOURS. Vehicle was not inspected and they knew it was headed to Atlanta. Spare tire and parts were missing, back glass was stuck, rear door broken. I’ve left more than ten messages for someone to contact me over the last two weeks. The sale is done and no one cared enough t return my call. More

STAY AWAY, STAY AWAY, STAY AWAY FROM NEW CAR SALESSpent STAY AWAY, STAY AWAY, STAY AWAY FROM NEW CAR SALES Spent all day 1 day trying to get someone to contact me back on a new SUV sale after giving all STAY AWAY, STAY AWAY, STAY AWAY FROM NEW CAR SALES Spent all day 1 day trying to get someone to contact me back on a new SUV sale after giving all the info to the first person and nothing.. Finally start working with someone the second day spoke to him about pricing, sent all my photos, got my appraisal amount then they call and start the old games. That vehicle sold but we have this one for same price. I said ok. They said what pricing are you seeing online I told them again. mind you i already told them this yesterday and today before we spent tons of my time sending in stuff. He said ok can you send me screen shots. So I spent more time taking screen shots of pricing on copilot and then once you click go to their website and took screen shots of the pricing I am seeing. I get a call back now stating oh no that was special pricing only for last week and he can send a screen shot from his side what it should be. 3000 more. Said can't do anything about pricing showing wrong. I can see why these Edges have been on Copilot for over 265 days because they are a bait and switch dealership. More

We contacted dealer at 0900 this morning to confirm our vehicle and trade-in. Explained we had a 4hr drive to get there. My son texted and called to update salesman on our ETA. All was set to arrive, negot vehicle and trade-in. Explained we had a 4hr drive to get there. My son texted and called to update salesman on our ETA. All was set to arrive, negotiate and drive home his new car. We arrive and meet his salesman and wait to test drive his car. First he tells us he's working on a deal and his father, who is also a salesman, will help us. He looks for the car and finds it. We go and look at it(hasn't been detailed yet) and then tells us it's just been sold! Really? We go back inside while he finds a sales manager. The manager says he's sorry and they don't hold a vehicle unless a deposit is posted, which was NEVER communicated with us. He then tells us he understands how we feel! I bet HE'S never driven 4hrs to have his car sold from under him! That is the epitome of xxxx poor business! Extremely deceptive. Their attitude was who cares.....we'll make sales anyway. Do yourself a huge favor and find another Ford dealer in Houston. I bet they will treat you better! This would have been my son's first deal on his own. Way to to make it a horrible experience guys! More

11/11/20 I ordered an F450 from Russell & Smith Ford (my third Super Duty with them) with an agreed price and even put up a deposit. Today they tried to screw me 3 different ways and would not sell me the third Super Duty with them) with an agreed price and even put up a deposit. Today they tried to screw me 3 different ways and would not sell me the truck for the agreed price. Super Shady and a horrible experience. First, They said they would match offers on trade-ins- They lied, but I agreed to $2,000 less than what another dealer sent me a contract at. I expected this trick, because they were shady with not being able to provide a price until my new truck showed up. Second, they claimed $695 "protection package" that I declined, was actually for wheel locks and mud flaps. I expected this trick too. Third, they required I use their financing to get the price which is not the case right now because Ford has no current rebate for financing. A trick I did not expect. Fourth, This is a custom order that I had to sign and provide $500 deposit by credit card (4 mo ago!) and somehow they lost the price, so I had to show proof, which I, of course, provided. This is where the real scam started. I thought I was getting $1000 back from Ford and $500 from the Farm Bureau, well, I was actually somehow eligible for $3000 in rebates, so they tried to pretend that they were meeting my agreed price with the $3000 in rebates instead of the actual price agreed to less the Ford rebates. Thereby screwing me out of $1,500 (plus the $2,000 on the trade) plus the taxes you pay on the rebate. But really they were trying to get over on me for a full $3,000. The market is great for them right now and they are playing games and scams. Mind you, this is the third truck I have ordered with the same deal each time. More