Russell & Smith Ford

We contacted dealer at 0900 this morning to confirm our vehicle and trade-in. Explained we had a 4hr drive to get there. My son texted and called to update salesman on our ETA. All was set to arrive, negot vehicle and trade-in. Explained we had a 4hr drive to get there. My son texted and called to update salesman on our ETA. All was set to arrive, negotiate and drive home his new car. We arrive and meet his salesman and wait to test drive his car. First he tells us he's working on a deal and his father, who is also a salesman, will help us. He looks for the car and finds it. We go and look at it(hasn't been detailed yet) and then tells us it's just been sold! Really? We go back inside while he finds a sales manager. The manager says he's sorry and they don't hold a vehicle unless a deposit is posted, which was NEVER communicated with us. He then tells us he understands how we feel! I bet HE'S never driven 4hrs to have his car sold from under him! That is the epitome of xxxx poor business! Extremely deceptive. Their attitude was who cares.....we'll make sales anyway. Do yourself a huge favor and find another Ford dealer in Houston. I bet they will treat you better! This would have been my son's first deal on his own. Way to to make it a horrible experience guys! More

11/11/20 I ordered an F450 from Russell & Smith Ford (my third Super Duty with them) with an agreed price and even put up a deposit. Today they tried to screw me 3 different ways and would not sell me the third Super Duty with them) with an agreed price and even put up a deposit. Today they tried to screw me 3 different ways and would not sell me the truck for the agreed price. Super Shady and a horrible experience. First, They said they would match offers on trade-ins- They lied, but I agreed to $2,000 less than what another dealer sent me a contract at. I expected this trick, because they were shady with not being able to provide a price until my new truck showed up. Second, they claimed $695 "protection package" that I declined, was actually for wheel locks and mud flaps. I expected this trick too. Third, they required I use their financing to get the price which is not the case right now because Ford has no current rebate for financing. A trick I did not expect. Fourth, This is a custom order that I had to sign and provide $500 deposit by credit card (4 mo ago!) and somehow they lost the price, so I had to show proof, which I, of course, provided. This is where the real scam started. I thought I was getting $1000 back from Ford and $500 from the Farm Bureau, well, I was actually somehow eligible for $3000 in rebates, so they tried to pretend that they were meeting my agreed price with the $3000 in rebates instead of the actual price agreed to less the Ford rebates. Thereby screwing me out of $1,500 (plus the $2,000 on the trade) plus the taxes you pay on the rebate. But really they were trying to get over on me for a full $3,000. The market is great for them right now and they are playing games and scams. Mind you, this is the third truck I have ordered with the same deal each time. More

The problem with my car was clearly explained and I was given several options for the repair. The service was preformed on time and my car is running great. given several options for the repair. The service was preformed on time and my car is running great. More

Went to get my 2013 F150 serviced at their Fastlane facility. Waited 15 mins, the one person inside appeared to be busy and did not come out. My truck was visible. Before leaving, I told the guy he facility. Waited 15 mins, the one person inside appeared to be busy and did not come out. My truck was visible. Before leaving, I told the guy he looked very busy, too busy to help me, and that I was going elsewhere. R&S wither needs to staff up the Fastlane or do away with it. Don Aubin More

My New Escape I James Ward will highly recommend Ms. Castillo to purchase your next vehicle from at Russell Smith Ford If need vehicle come and see her. James I James Ward will highly recommend Ms. Castillo to purchase your next vehicle from at Russell Smith Ford If need vehicle come and see her. James Ward More

Bad Costumer Service I bought a Transit van last year and I was told that I was entitled to two free oil changes but they never mentioned that I had a time frame of one ye I bought a Transit van last year and I was told that I was entitled to two free oil changes but they never mentioned that I had a time frame of one year to get the two oil change. Spoke to Josh the Manager and he didn’t do anything about it. So for all the new buyer be aware of that because the finance department didn’t mention anything about the timeframe or 12,000 miles. More

Worst Service Department I have ever dealt with Only a few NORMAL things to be done it took four days. The car hadn't been looked at after 30 hrs. Terrible service ugh Only a few NORMAL things to be done it took four days. The car hadn't been looked at after 30 hrs. Terrible service ugh More

The service and sales staff The sales and service staff have been very helpful and knowledgeable. Jennifer and Douglas Torres Service Advisor have followed up on service keepin The sales and service staff have been very helpful and knowledgeable. Jennifer and Douglas Torres Service Advisor have followed up on service keeping me informed. All of my visits have been pleasant and productive. A pleasure to see the sales and service staff. Tommie More

2005 F-150 I have been coming to Russell & Smith Ford for a number of years for service of my vehicles. My most recent visit was for the 100,000 miles service. I have been coming to Russell & Smith Ford for a number of years for service of my vehicles. My most recent visit was for the 100,000 miles service. I was very pleased with service I received. My Service Advisor kept me abreast of the repairs that were needed; as well as when the different items were completed, and how much longer it would be before the entire job was completed. More