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Russell & Smith Honda
Houston, TX
2,948 Reviews
Russell & Smith Honda’s helpful team of knowledgeable salespeople and their skilled Honda service staff consistently go the extra mile for Greater Houston Honda owners speaking over 15 languages, continuously seeking automotive excellence and up holding their values to their customers!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 6:00 PM
Sunday Closed
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Showing 2,948 reviews
August 30, 2025
The service itself is always very honest and what's best for the customer. Never trying to do extra work, always keeping the customer informed. for the customer. Never trying to do extra work, always keeping the customer informed. More
by Brandi6319
Employees Worked With
Dominicue Jones
August 29, 2025
I had a warranty repair. It was easy to schedule the appointment online. Gerardo, the service advisor, explained the work and the timing. The work was performed and ready It was easy to schedule the appointment online. Gerardo, the service advisor, explained the work and the timing. The work was performed and ready early. It was a great experience. More
by kc
Employees Worked With
Gerardo Cabral
August 29, 2025
The dealership was inviting and the staff and salespeople were kind and helpful. There was also a good selection of cars to choose from. were kind and helpful. There was also a good selection of cars to choose from. More
by phwebb
August 29, 2025
I’m one of those customers who has not enjoyed the car buying process but going to Russell and Smith for the 2nd time has been great experiences. The entire team will work with you. buying process but going to Russell and Smith for the 2nd time has been great experiences. The entire team will work with you. More
by deemcginnis70
August 27, 2025
Thomas Nguyen did a great job of finding and repairing my Honda CRV. It was fixed in timely fashion. He communicated with me throughout the process. Honda CRV. It was fixed in timely fashion. He communicated with me throughout the process. More
by Davidweiser
Employees Worked With
Thomas Nguyen
August 26, 2025
Oil change and rotation took 2 hours, what happened to express service ? My car sat for 15 minutes after the we’re done, I had to find the tech to pay and leave. Unprofessional !!!!!! express service ? My car sat for 15 minutes after the we’re done, I had to find the tech to pay and leave. Unprofessional !!!!!! More
by Booron1961
Employees Worked With
None of these people assisted me
August 25, 2025
Excellent job and customers service I love the way they took care of me great job took care of me great job More
by sangarouna56
August 25, 2025
I dealt with Chris and he was SO VERY HELPFUL! !! He was kind, patient, and understanding. I GREATLY appreciated his help and his professionalism & care for customers should be recognized. !! He was kind, patient, and understanding. I GREATLY appreciated his help and his professionalism & care for customers should be recognized. More
by Kim J
Employees Worked With
Chris in Service Dept
