Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Russell & Smith Honda
Houston, TX
2,715 Reviews
Russell & Smith Honda’s helpful team of knowledgeable salespeople and their skilled Honda service staff consistently go the extra mile for Greater Houston Honda owners speaking over 15 languages, continuously seeking automotive excellence and up holding their values to their customers!
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 6:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 2,715 reviews
December 05, 2024
From the minute, we arrive until we left the dealership it was a 10/10 David welcome us when we got there and then we met Andy he was great overall experience was so great it was a 10/10 David welcome us when we got there and then we met Andy he was great overall experience was so great More
by dany.cruz
December 04, 2024
Excellent sales and service. I received positive explanation and advice from the sales person- Alex Vu to make up my mind and close the purchase on spot. Also thank you t I received positive explanation and advice from the sales person- Alex Vu to make up my mind and close the purchase on spot. Also thank you the finance department for fast paperwork completion. More
by rambodan09
December 01, 2024
Please ask the Managemt to recognize Gerardo Cabral's excellent service. From the beginning to the end of the service process he was very cordial and paid attention to details. According to him, I excellent service. From the beginning to the end of the service process he was very cordial and paid attention to details. According to him, I was the first in line to purchase tires and 4 wheels alignment. He waited for the parts department to figure out the price, which took sometime, but Gerardo never complained and kept me engaged in conversation. In my view he represented the Russell & Smith Honda in a very professional manner. Please take the time to extend my sincere thanks to him. Happy thanksgiving to all! More
by Dave
Employees Worked With
Garardo Cabral - Service Department
November 29, 2024
I made a service appointment on my day off to get a recall repair done. The service department did not have the part available the day off the appointment and gave the part to another person. Do not recall repair done. The service department did not have the part available the day off the appointment and gave the part to another person. Do not service your vehicle here. They are not competent. More
by ramonespinoza808
Employees Worked With
Zackary Silva
November 27, 2024
Excellent service and sales staff and you feel like a part of a family. I buy my cars there and do all maintenance there as well as they are thorough and efficient. Love Russell & Smith! part of a family. I buy my cars there and do all maintenance there as well as they are thorough and efficient. Love Russell & Smith! More
by vbriscoe7
Employees Worked With
Nicholas in service
November 27, 2024
Took the car in for warranty repair. The staff was welcoming. The diagnostics and repair was done quickly. The communication on the starus was great. The staff was welcoming. The diagnostics and repair was done quickly. The communication on the starus was great. More
by kc
Employees Worked With
Jose in Service
November 26, 2024
No complaints. I was satisfied with the service and quality. Looking forward to the next visit. I was satisfied with the service and quality. Looking forward to the next visit. More
by Thomasaugusta11
Employees Worked With
November 26, 2024
Very fast service i was expecting a 2 hour wait within 45 minutes my car was done one of the mangers jump in and fixed the recall so unexpected and so appreciate thank you so much minutes my car was done one of the mangers jump in and fixed the recall so unexpected and so appreciate thank you so much More
by yvetteworld
Employees Worked With
Service
