Russell & Smith Honda

Unethical Car Selling Approach Well, In short, we agreed on Selling price over the email and phone multiple times. Before leaving the house, i reconfirmed the agreed out the door nu Well, In short, we agreed on Selling price over the email and phone multiple times. Before leaving the house, i reconfirmed the agreed out the door numbers. When i arrived there and had a test drive. They changed the selling price and told me the additional cost is due to the value they provides to customer. Their sales manager didn't have answer and sales director never showed up to defend this ridiculous approach. Dear Russell Smith Honda, This car selling approach is considered dishonest, unethical and corrupt. You wasted my 3 hours on working day. This is second time in 6 months this dealership wasted my time. So i am not going to recommend anyone. More

Wonderful experience Russell and Smith Honda is very good in customer service and prices. Michael, my sales person, was extremely wonderful. Especially, with taking time t Russell and Smith Honda is very good in customer service and prices. Michael, my sales person, was extremely wonderful. Especially, with taking time to offer me snacks while I waited on the approval of my new car. He was very patient and even gave me free tickets to the Houston Auto show. I am definitely sending my friends there to purchase cars in the future. More

Excellent Customer Care I was greeted politely and treated with so much respect. I felt at ease with a stress-free experienced welcoming Dealership. I will buy again in the I was greeted politely and treated with so much respect. I felt at ease with a stress-free experienced welcoming Dealership. I will buy again in the future from them. They thoroughly showed and explained everything about my car. Very knowledgeable and understanding More

Honest and Friendly Amir Lakhani and the rest of the team did a fine job. Very accommodating and honest throughout the buying process. Would recommend this group to other Amir Lakhani and the rest of the team did a fine job. Very accommodating and honest throughout the buying process. Would recommend this group to others. More

2017 new honda pilot Sung park was great to work with. He was very knowledgeable about vehicle and explained me everything about my new pilot it was a very nice car buyi Sung park was great to work with. He was very knowledgeable about vehicle and explained me everything about my new pilot it was a very nice car buying experience. More

Hitch Trailer installed Great service at this Honda dealership. The staff was very friendly and kept you updated every step of the way. The salesman Sung Park was very friend Great service at this Honda dealership. The staff was very friendly and kept you updated every step of the way. The salesman Sung Park was very friendly when negotiating. Greeted with a warm smile and understand all the needs I wanted. I highly recommend coming here for your next Honda or any services you may need on your vehicle. More

Happy Customer!! Thank you so much Boubacar for helping me purchase my first car, 2018 Honda Civic. Really nice and made sure I understood everything. I will be recomm Thank you so much Boubacar for helping me purchase my first car, 2018 Honda Civic. Really nice and made sure I understood everything. I will be recommending him! More

2018 Honda Pilot The service center here is spectacular. They kept me updated with the service on my vechicle. Very informed. The salesman Sung Park was very informati The service center here is spectacular. They kept me updated with the service on my vechicle. Very informed. The salesman Sung Park was very informative on the vechicle. More

Dealership review We were looking for a used Toyota 4Runner and found a listing through Car Guru for a 2012 model with 75,000. We contacted Amir Lahkani and made an app We were looking for a used Toyota 4Runner and found a listing through Car Guru for a 2012 model with 75,000. We contacted Amir Lahkani and made an appointment to drive down from Austin to Houston to see the vehicle. Amir was courteous and low-pressure. After meeting with him we felt we were in good hands and could trust his counsel. We were concerned about purchasing a vehicle that had been exposed to flood. He assured us that Russell & Smith didn't get involved in those kinds of sales because they had a 100-year-old reputation in Houston to uphold. The vehicle was serviced and Amir was able to catch an airbag recall and take the 4Runner nearby to a Toyota dealership to have that recall taken care of by the time we got there. The 4Runner was in great shape, looked brand new. We had to get a cashier's check from our bank and Amir drove us to a Wells Fargo that was open on Saturday so we could get what we needed. We drove off the lot with a full tank of gas, oil change, 3 month or 3000 warranty on engine and transmission, title and registration taken care of, feeling we had made a good decision. When we got home we immediately found a rear backup light was out and discovered that the bulb had not been placed in the socket correctly. Also, the fuse was burnt out on the 12V outlets. The right headlight also burnt out and had to be replaced. We were concerned that the vehicle had electrical problems but these issues were easily resolved, not requiring a mechanic to fix. The only other issue I wish to include in this review is that after 1600 miles (we drove to Arizona from Austin) a "Maintenance Required" light came on on the dashboard. This is confusing because the mileage was at 76,417. Perhaps the computer had not been reset after the last scheduled maintenance recommended by Toyota at 75,000 as there is nothing in the actual mileage that required maintenance. I would like to know of Russell & Smith can access maintenance records for this vehicle on line. I'm not clear what R&S does on their standard checkpoint system for used vehicles. More

Excellent Great dealership from the staff to the friendly environment on how they treat you. They worked the numbers until I as the customer was happy thank y’a Great dealership from the staff to the friendly environment on how they treat you. They worked the numbers until I as the customer was happy thank y’all. More