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Russell & Smith Honda

Houston, TX

4.8
2,534 Reviews
Russell & Smith Honda’s helpful team of knowledgeable salespeople and their skilled Honda service staff consistently go the extra mile for Greater Houston Honda owners speaking over 15 languages, continuously seeking automotive excellence and up holding their values to their customers!
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2900 South Loop W

Houston, TX

77054

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Showing 2,534 reviews

June 24, 2016

Excellent car buying experience . Great customer service, this dealership is top notch! Cyrus was very knowledgeable and followed up on our requests in a very timely manner. More

by djustice50
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Trey Prince
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cyrus Bahraini, Benito Sanchez, Jad Aboul-Jibin
Jun 27, 2016 -

Russell & Smith Honda responded

That's what we like to hear! Customer service is a top priority for our team and we're glad you enjoyed working with Cyrus to find your new ride. Thank you!

June 23, 2016

What a sales person Selam was my sales person.She was very helpful and knowledgeable about the automobile that i purchased. she is the great sales person. She instructed More

by LAWRENCE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Selam Fesehatsion
Jun 23, 2016 -

Russell & Smith Honda responded

Thank you for your kind words, Lawrence! We're glad you had such an awesome time working with Selam to find that new ride you had been looking for. Feel free to drop by and see us again if you ever have any questions!

June 23, 2016

Very helpful and respectful I had a very good experience at Russell & Smith Honda. Selam greeted me as I walked in and, from that moment on, all she did was help me. She really d More

by rreis
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Selam Fesehatsion
Jun 23, 2016 -

Russell & Smith Honda responded

Thank you for sharing this with us! We really appreciate your support and we'll always be here for you if there's anything at all you might need for your vehicle. Thanks again!

June 20, 2016

Great Experience I went into Russell and Smith Honda and left with the car that I wanted. Mr. Patel was helpful throughout the whole process. Great Place! More

by AshleyR
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Karan Patel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 20, 2016 -

Russell & Smith Honda responded

That's what we like to hear, Ashley! If you need anything at all for your new ride, please don't hesitate to let us know. Thank you!

June 18, 2016

A stress-free car buying experience I conducted my research on the Honda HRV and was prepared to purchase. Mr. Dung Le provided me the respect I deserved which made my new car buying exp More

by twalker
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dung Le, Jad Aboul-Jibin
Jun 20, 2016 -

Russell & Smith Honda responded

That's what we like to hear! We know buying a car can be a bit stressful at times but we'll always do what we can to make sure your visit goes as smooth as possible. Thank you!

June 17, 2016

Karan is the Best! This was not the first car we purchased at Russell & Smith Honda, and it will not be the last. Every step of the purchasing process was amazing. Karan More

by Mickallle
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Karan Patel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nicholas Linder
Jun 17, 2016 -

Russell & Smith Honda responded

That's what we like to hear! Customer satisfaction is our number one goal and we'll always do our best to make sure everything your family needs is taken care of when you're with us. Feel free to drop by and see us again if there's anything else you need. Thank you!

June 17, 2016

Rip Off I brought my car in for repairs on Thursday, June 16, 2016 which was covered by my powertrain warranty and your service advisor Stephen Gonzalez said More

by Mr. Smith
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Stephen Gonzalez
June 17, 2016

Great Experience Karan was very helpful and knowledgeable about every detail of the car I wanted. He did a great job of keeping me updated on the incoming stock withou More

by meaves
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Karan Patel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 20, 2016 -

Russell & Smith Honda responded

Thank you for the recommendation! We appreciate you sharing your experience with our team and we can't wait to work with you again in the future. Thanks again!

June 17, 2016

Great Option Karan was able to present me with an excellent option for my needs in a one time paid lease. I was really impressed with his knowledge of the products More

by bzar
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Karan Patel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jad Aboul-Jibin
Jun 20, 2016 -

Russell & Smith Honda responded

We're glad we could help! Customer service is very important to our team and we'll always be here for you if you need anything else. Thank you!

June 15, 2016

Pleasnt excellent Experience I was shopping for a car and Selam was very courteous and helpful. She exceed our expectations of what a great agent would be. She even stayed after h More

by MSEFEN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jack Dino Varcados, Selam Fesehatsion, Oscar Duran
Jun 17, 2016 -

Russell & Smith Honda responded

Thank you for your recommendation! It's great to hear how much you enjoyed working with Selam and our team to find exactly what you had been looking for in a new ride. Please let us know if you need anything else!

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