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Russell & Smith Honda

Houston, TX

4.8
2,806 Reviews
Russell & Smith Honda’s helpful team of knowledgeable salespeople and their skilled Honda service staff consistently go the extra mile for Greater Houston Honda owners speaking over 15 languages, continuously seeking automotive excellence and up holding their values to their customers!
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2900 South Loop W

Houston, TX

77054

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Showing 2,806 reviews

December 21, 2017

Awesome car buying experience I had a great experience here at this location buying my Honda Civic. They were able to work with me and get me into the car that I wanted. It was a l More

by kimbrooke11
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Karan Patel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nicholas Linder, Matt Gul
Dec 22, 2017 -

Russell & Smith Honda responded

That's what we like to hear, Kim! It's good to know that our team treated you with the courtesy and professionalism you deserve. Our team was happy to accommodate you and find you the right vehicle for the right price. Thank you for your kind words and your excellent review. Enjoy your new Civic!

December 20, 2017

Great buying experience Buying a car from Russell and Smith Honda was a pleasant experience. Mr Kouyate answered all my questions and did not give me a pressured sell which I More

by Cat Marshall
Recommend Dealer
Yes
Employees Worked With
B Kouyate
Dec 21, 2017 -

Russell & Smith Honda responded

Cat, we're thrilled to hear that your experience with us was a great one. Thanks for stopping by and we look forward to seeing you again!

December 20, 2017

Great sales rep for great deal Boubacar went out of his way to make sure my family and i got exactly we needed. I highly recommend him for as a sale representative as he fought for More

by carbuyer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Boubacar Kouyate
Dec 21, 2017 -

Russell & Smith Honda responded

It's good to hear that you had a great experience with Boubacar. We do our best to make sure our customers are comfortable and treated well. Thank you for your business and time!

December 20, 2017

Great first time experience! Had an amazing experience at Russell and Smith Honda. Took a while to go through the paperwork, but it was totally worth it. They chose the lowest int More

by TagirGaliyev
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joye Chang, Jake Burlison, Cyrus Bahraini
Dec 21, 2017 -

Russell & Smith Honda responded

That's amazing! We're so happy to hear that you had an excellent car buying experience with us. Ensuring that you get exactly what you want and are comfortable with the entire buying process is important to us. Congratulations on your new vehicle!

December 20, 2017

The Best in Houston!! I am new to USA, I have been to many dealerships before - under different brands in Houston and this person is the best. I truly appreciate Ian Nyland More

by Rajesh Eda
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ian Nylander, David Nelson
Dec 20, 2017 -

Russell & Smith Honda responded

Wow! Thank you for taking the time to share your thoughts with us, Rajesh! We know you have a lot of choices when it comes to where you shop and we're glad that you came to us at Russell & Smith Honda! Ian was happy to talk with you and David was glad to keep you up to date on the Accord and the Civic. We love knowing that Jake made finance a breeze! We think you're family too - please don't hesitate to reach out to us if you have additional questions! We're always happy to help!

December 19, 2017

Best car buying experience ever!! Purchasing our car at Russell & Smith Honda was a stress free experience. Joey Zheng & Ryan Brooks were our sales associate. I highly recommend both More

by Julie O Lewis
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joey, Ryan, Jordan, Frank
Dec 20, 2017 -

Russell & Smith Honda responded

That's what we like to hear Julie! Congratulations on your new car. We're glad you enjoyed your purchasing experience and felt comfortable along the way. Come see us any time!

December 18, 2017

Car for mom Boubacar was great from the first time he contact me online. He gave me a fair price from the start, I look forward to recommending him to my friends More

by Melvin63
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Boubacar Kouyate
Dec 19, 2017 -

Russell & Smith Honda responded

Hey Melvin, It's great to hear that our team could get you a stellar deal on the car for your mother. Thank you for your recommendations and your great review!

December 17, 2017

Best deal, great sales rep and super fast! Boubacar reached out to me immediately in repose to mi inquire. He understand my needs and worked on a great deal. Fought for me to get what I wanted More

by canchito2011
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Boubacar Kouyate, Jordan Smith, Jack Dino Varcados
Dec 19, 2017 -

Russell & Smith Honda responded

We're happy to hear that you were satisfied with your visit to our dealership! It's good to know that all of your questions were answered, and that your experience was a positive one. Thank you for your great review!

December 15, 2017

Great Service and Professional Staff My husband and I just bought a new CRV from Russell & Smith Honda in Houston, TX. As we all know, car buying can be and usually is a high stress and e More

by ckristick
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kelvin, Nick., Jack Dino Varcados, Matt Gul
Dec 19, 2017 -

Russell & Smith Honda responded

Thank you so much for taking the time to detail your experience at our dealership, Corrie! We're glad to see that Matt and the team treated you with the professionalism and courtesy that you deserve. It sounds like everyone went above and beyond to make sure you and your husband's visit to our dealership was a pleasant one. Thank you for your excellent review, and congratulations on your new CR-V! Enjoy.

December 15, 2017

Great customer service! We had the pleasure of working with Ari in purchasing our 2018 Honda Civic recently, and had a great experience. Ari was very knowledgeable about each More

by Shahnoza D
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Watson (five star), Jack Dino Varcados, Ari Imanraharja
Dec 18, 2017 -

Russell & Smith Honda responded

Thank you for sharing your experience with us! Strong and trustworthy customer service is a value held with very high importance here at Russell & Smith Honda and we're pleased to hear that Ari, Nick, and Dino were able to serve you in that way. Thank you for your business and for taking the time to leave a review. We look forward to seeing you soon! Enjoy your new Civic!

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