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Russell & Smith Honda

Houston, TX

4.8
2,509 Reviews
Russell & Smith Honda’s helpful team of knowledgeable salespeople and their skilled Honda service staff consistently go the extra mile for Greater Houston Honda owners speaking over 15 languages, continuously seeking automotive excellence and up holding their values to their customers!
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2900 South Loop W

Houston, TX

77054

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Showing 2,509 reviews

April 14, 2016

Very Pleasant Experience I couldn't ask for a nicer experience in buying a new car! David Nelson showed me all aspects of the new car the day I picked up my Accord. David had More

by Accord owner
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Nelson
Apr 15, 2016 -

Russell & Smith Honda responded

That's what we like to hear! Customer service is one of our highest priorities and we'll always do our best to make sure everything you need is taken care of. Thank you!

April 11, 2016

Awesome Experience!! Thanks Ari! I want to thank Ari for a wonderful experience at Russell and Smith. I would recommend this dealership to my family and friends. Ari was knowledgeab More

by Rome123
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ari Imanraharja
Apr 12, 2016 -

Russell & Smith Honda responded

We'll always be here to help! Thank you for your recommendation and we hope you'll come back to see us again as well if you need anything else!

April 10, 2016

Screwed at service center. Not honest. Was screwed. Was it because I was a woman? Took daughter's car in for first service. After tires rotated I was told tire had a nail in th More

by Screwed at service center
Recommend Dealer
No
Employees Worked With
The one who screwed me. Look it up.
April 07, 2016

Thanks Salem! You're awesome!! I want to thank Salem for keeping me in the loop of everything. You was very patient and kind. From the time I picked out my car up until the end whe More

by BeautifulOne
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Selam Fesehatsion
Apr 08, 2016 -

Russell & Smith Honda responded

Thank you for your kind words! It's so great to hear you really enjoyed the experience you had with Selam finding the perfect car for you. Thanks again!

April 02, 2016

Awesome Experience I am giving Russell and Smith a 5 star rating because my experience with buying a brand new car there was informative and my Sales Consultant Mr. Kara More

by dghtx
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Karan Patel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Amanda Lumen, F&I Manager
Apr 04, 2016 -

Russell & Smith Honda responded

Thank you for sharing your experience with us! It's great to hear you got all the information you needed from our team before you made a decision on your next ride. Please let us know if you ever have any other questions!

March 31, 2016

Love this Place! Great Car Buying Experience! After a looooong day looking for a vehicle and visiting 4 dealerships, I stopped by Russell & Smith Honda. Jerald Ardoin was my Sales Consultant, an More

by Houston Love
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Anthony Alexander, Finance Manager , Jerald Ardoin
Apr 01, 2016 -

Russell & Smith Honda responded

Thank you for your recommendation of our dealership! Customer satisfaction is our team's number one goal and we'll always do our best to make sure you have everything you need before you drive off in your new ride. Please let us know if you have any questions we can answer for you. Thanks again!

March 26, 2016

Buying preowned Jerald helped us get our first preowned certified Honda Civic. He has a great personality and was fun to work with. Nicholas helped with the finances More

by bmh
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Benito Sanchez, Jerald Ardoin, Nicholas Linder
Mar 28, 2016 -

Russell & Smith Honda responded

We're glad we could help! Feel free to stop back in to see us again if you ever have any questions about your Civic. Thank you!

March 20, 2016

The best Honda Dealer in town This Honda dealer is the best service compare to other Hondar dealer that I have been. The staffs are nice and friendly, especially the sale man who s More

by Hayleynguyen
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Karan Patel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jack Dino Varcados
Mar 21, 2016 -

Russell & Smith Honda responded

We appreciate your support, Hayley! Feel free to drop by to see us again if there are ever any questions we can help you with. Thank you!

March 20, 2016

Excellent! I worked with Marlon - he literally sold me the Honda CR-V, just by how honest and forthcoming he was. I really enjoyed my buying experience! More

by AJK
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jack Dino Varcados, Marlon Serrano
Mar 21, 2016 -

Russell & Smith Honda responded

That's great to hear! We want to make buying a car fun here at Russell & Smith Honda and we're glad you had such a good experience with Marlon and our team. Thank you!

March 20, 2016

No Hassel, Painless, and Smooth Experience My salesperson, Selam, delivered the best guest service experience! She was extremely patient and let me test drive as many cars as it took for me to More

by Suz911
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Selam Fesehatsion
Mar 21, 2016 -

Russell & Smith Honda responded

Thank you for the kind words! We're glad you had such an awesome experience with our team and we'll do our best to replicate that experience for you again the next time you come see us. Thanks again!

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