Russell & Smith Honda

Sung Park is so amazing and kind We went to this dealer at 2pm and bought a car at 5pm. We thanks to Park, he is so nice and patient. This was the first time went to dealer and talked We went to this dealer at 2pm and bought a car at 5pm. We thanks to Park, he is so nice and patient. This was the first time went to dealer and talked with salesman. And definitely this is a good trip. We bought a car which we like so much. Thanks More

First Car Buying Experience Matt Melone was a consummate professional and made my first car buying experience as simple and painless as I imagine it can be. I had spoken to him o Matt Melone was a consummate professional and made my first car buying experience as simple and painless as I imagine it can be. I had spoken to him on the phone the day before I came in and let him know basically what I was looking for. He had a few options lined up for me to take a look at and test drive when I came in that were right on the money. I didn’t have to wait too long to see someone in finance and was able to get a better interest rate than I was initially expecting, which was nice as well. I’d highly recommend purchasing from this dealership and Matt specifically. More

Henry Reece is a great consultant! He is nice and patient guy. He and I communicated throw emails and negotiated the price back and forth. He replied quickly. Then we reach a point and He is nice and patient guy. He and I communicated throw emails and negotiated the price back and forth. He replied quickly. Then we reach a point and come to the dealership and get the car! More

new car purchase very professional and friendly. Best - no "High Pressure" sales. I always recommend Russell Smith for car sale and their service department. Your t very professional and friendly. Best - no "High Pressure" sales. I always recommend Russell Smith for car sale and their service department. Your treated as valued guest More

Great buying experience I called the dealership before coming by and talked to Matthew M. I had done some online research beforehand, so I knew they had a few 2014 CR-V's th I called the dealership before coming by and talked to Matthew M. I had done some online research beforehand, so I knew they had a few 2014 CR-V's that I was interested in. I had also gone by CarMax and gotten a written appraisal of my trade. Long story short, Matthew handled everything professionally as far as putting me in the car of my choice, and the dealership matched the CarMax offer for my trade. It was one of the easiest and most pleasant car buying experiences I've had. I've now driven the car 8k miles, and it has performed very well. I wouldn't hesitate to buy another car from Russell and Smith Honda. And I have to drive by 4 other Honda dealerships to get there! More

Jeep Lover Gone Honda My experience at Russell & Smith Honda was ultimately what lead to my purchase of my 2017 Honda Civic LX E. To start $27,000 is a lot of money to spen My experience at Russell & Smith Honda was ultimately what lead to my purchase of my 2017 Honda Civic LX E. To start $27,000 is a lot of money to spend and something I do not take lightly. Coming in to the dealership, I had anticipated to solely gain some knowledge about their cars and packages and that was all. Upon my arrival i was greeted by Matt Gul, a very kind and patient man. He immediately made me feel welcomed and VALUED by asking what i wanted rather than trying to push something down my throat. This is what first impressed me. He took the time to analyze the fact that i previously drove a Jeep Wrangler, he asked if i enjoyed the height of the car, my likes and dislikes. He went as far to ask if i had a budget and respected what i anticipated spending and showed me cars that honored what i was looking for. During the test driving experience, Matt allowed me to drive as long and as far as i liked. He pointed out features and technologies and went above and beyond what i was looking for while maintaining by budget. Mind you, I came into this dealership with no intention to buy, someone fully in love with my 4x4, someone who was weighting the option of trading in my first car (and arguably my first love) for a car that would "make sense." With this in mind, and stated to Matt, and also as a woman in my early twenties, many other salesmen had written me off as someone who wasn't going to purchase. Matt spent hours with me answering every question. Not once did i feel rushed. Not once did i feel pressured. When i finally found the car with the level of luxury i had lacked in my Wrangler but the same safe and sporty feel, Matt helped me pin point what i wanted aesthetically. And when it came time to finance, the finance department truly listened to my concerns and helped me not push past an APR i was uncomfortable with. They answered my questions regarding payments, insurances and warranties. Their level of transparency and integrity is why i purchased this car. Their attention to detail is why they will have a customer for life. Throughout this process, to an extent i was mourning the loss of my baby. My beautiful black Jeep. Matt understood my attachment to this car and at the time of the purchase, he placed both cars side by side so i could transfer my life essentially in one car to the other. After switching all of my belongings, he smiled and said, "Krista i have one last surprise for you." When i came to the back of my new Honda, i saw that he had taken the sparkled- rhinestone license plate holder my mom had originally put on my Jeep back in 2012 when i was just in high school and placed it on the Honda. "So you can keep a little piece with you," he said. I was instantly moved because this purchase wasn't just a trade in, it wasn't just a transaction. Matt understood that. Matt understood that this purchase was symbolic to me. It is this level of care that allowed me to let go of my beloved Jeep and move forward with a vehicle that will take care of me for the next 5+ years. Matt, THANK YOU! Dino, THANK YOU! Nicholas, THANK YOU! Your integrity, patience, and professionalism will always be what sets Russell and Smith Honda apart. More

No Nonsense Dealership If you want upfront deals with no nonsense tactics this is your dealership . Customer service 5 stars Sales team excellent No time wasting tactics If you want upfront deals with no nonsense tactics this is your dealership . Customer service 5 stars Sales team excellent No time wasting tactics Straight forward. More

Excellent buying experience: no pressure, at a fair price. Excellent experience of buying a new car after the Harvey trauma -- much more pleasant than initially anticipated (feared). I particularly appreciate Excellent experience of buying a new car after the Harvey trauma -- much more pleasant than initially anticipated (feared). I particularly appreciated the no-pressure approach and fair price. More

Great Experience!!! Wanted to purchase a Honda Accord and thanks to the great sales and finance team, I was able to drive off the lot with a 2017 Honda Accord! Mr. Henry Wanted to purchase a Honda Accord and thanks to the great sales and finance team, I was able to drive off the lot with a 2017 Honda Accord! Mr. Henry Reece was very personable and helpful. He made my experience easy! More

Henry Reece is awesome Henry get the job done ,great customer service,and very professional very good at what he does. He is great and I will recommend it Henry get the job done ,great customer service,and very professional very good at what he does. He is great and I will recommend it More