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Russell & Smith Honda
Houston, TX
2,738 Reviews
Russell & Smith Honda’s helpful team of knowledgeable salespeople and their skilled Honda service staff consistently go the extra mile for Greater Houston Honda owners speaking over 15 languages, continuously seeking automotive excellence and up holding their values to their customers!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 6:00 PM
Sunday Closed
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Showing 2,738 reviews
August 09, 2017
Beyond expectation Hats" off to Matt service mgr i had to replace my right side" passenger mirror and Matt and his team delivered with quality first greeting me with the Hats" off to Matt service mgr i had to replace my right side" passenger mirror and Matt and his team delivered with quality first greeting me with the utmost respect, and with prompt service, special recognition to the technician who delivered excellent service my vehicle is a 2009 Honda fit. DATE 08/09/2017 THANK YOU GENTLEMEN More
by KENNETH FUSELIER
Employees Worked With
TECHNICIAN, Memo Torres, Matt Gul
August 06, 2017
excellent experience of buying a new car This is the first time for me to buy a car and I have no experience at all. Maria, Nick and Karan explained really a lot to me and answered all my que This is the first time for me to buy a car and I have no experience at all. Maria, Nick and Karan explained really a lot to me and answered all my questions over and over again. Especially Maria, she was always kind and responsible. I felt much more comfortable when I bought from this shop. More
by Nicole
Employees Worked With
Maria Avellaneda
August 05, 2017
Worst buying experience ever This was literally the worst new-car buying experience I have ever had. This dealership is incompetent and dishonest. When we went to pick up our car, This was literally the worst new-car buying experience I have ever had. This dealership is incompetent and dishonest. When we went to pick up our car, we found a minor cosmetic defect. They switched out the car, but they didn't switch the VIN on the paperwork., so we had to come back in to re-do the paperwork. We were assured that the only difference in the paperwork was the new VIN. Well, they lied. When they re-did it, it was with a higher price: $4000 higher. We didn't notice this in the ream of paper because why would this have changed? Then, the first payment bill came with a much larger amount. Because we were about to go out of town, we just paid the higher amount, and then dealt with it when we came back. Obviously we were more than a little unhappy. We went to the dealership and the manager promised us he would make it right, but he couldn't fix it right then. So we had to leave, and come back another time, but he assured us that he would be able to get it back to the original payment. Well, they didn't "make it right." They credited us the amount back as principal on the loan, but it didn't change our payment amount to the original payment. Yes, we'll pay off the loan faster, but we are not paying the amount we originally signed for. So, they screwed things up multiple time (incompetent) and then lied about their ability to fix it (dishonest). Will never buy another vehicle from this dealer again, and would advise anyone to avoid them like the plague. More
by SunByrne
Employees Worked With
Alan Henson
August 04, 2017
Russell & Smith's "Loyalty Program" I took my relatively new Honda Civic in for a routine oil change and maintenance, and met Michael Daniel from Russell & Smith's "Loyalty Program." He I took my relatively new Honda Civic in for a routine oil change and maintenance, and met Michael Daniel from Russell & Smith's "Loyalty Program." He talked to me about leveraging the equity in my car and as a result, I drove away that day with a brand-new Honda Civic, with all-new features and warranties, and two full percentage points off financing! Not the way I thought the day would go, but I ended up saving money! Thanks, Michael! More
by Thomas W.
Employees Worked With
Michael Daniel, Ian Nylander
August 03, 2017
Excellent experience ! My husband and I had a great experience at the dealership. We would definitely recommend them to family and friends in the future. Thank you ! My husband and I had a great experience at the dealership. We would definitely recommend them to family and friends in the future. Thank you ! More
by Melissa
July 30, 2017
Very positive experience. Very professional staff. Our experience of purchasing a Honda CR-V from Russell & Smith Honda was very positive. When we walked in the door we were greeted by Andy Tran. He w Our experience of purchasing a Honda CR-V from Russell & Smith Honda was very positive. When we walked in the door we were greeted by Andy Tran. He was so personable and knowledgeable about the CRV and all aspects of our purchase experience. Nicholas Linder explained the extra available financial agreements and efficiently finished the purchase. I highly recommend this dealership. More
by Doris Wright
July 27, 2017
NOTHING LESS THAN THE BEST!! If you want to purchase a Honda this is the place to do it! Not only do they have a good selection the customer service is amazing! I purchased my car If you want to purchase a Honda this is the place to do it! Not only do they have a good selection the customer service is amazing! I purchased my car back in January and my experience with my Sales Agent Ana was smooth and easy. They really worked with me to make sure the experience wasn't stressful or overwhelming. Even the guy I spoke to in finance was relaxed and relatable. I'm here today for an oil change and there is someone that comes right out to the car to greet you. There's no walking around trying to flag someone down which is something I've had to do at other dealerships. The men in the service department are respectable, professional and simply just kind! It makes the service experience feel pleasurable instead of a hassle! Awesome service Russell and Smith! Thank You!! More
by DeairaM
Employees Worked With
Ana
July 25, 2017
Wonderful Car-Buying Experience Matt and Nicholas were great to work with. Easiest auto purchase I've ever made. Fantastic! Tremendous follow-up this last week as well. No surprises Matt and Nicholas were great to work with. Easiest auto purchase I've ever made. Fantastic! Tremendous follow-up this last week as well. No surprises at all! More
by Rgraves04
Employees Worked With
Nicholas Linder, Matt Gul
July 22, 2017
GT Tan is awesome! We were not sure what model to choose in the beginning. Our sales experts GT Tan and Ed Jensen at Russell & Smith did a great job by taking time to co We were not sure what model to choose in the beginning. Our sales experts GT Tan and Ed Jensen at Russell & Smith did a great job by taking time to compare and show all options and differences. We found the best one. GT Tan also went through every function in the main audio and system control center and demonstrated the features. GT Tan even ride home with us in the brand new detailed Pilot to ensure we understand and operate properly. What an awesome car buying experience. Excellent jobs! More
by Houston Blog
Employees Worked With
GT TAN
July 13, 2017
great car buying experience I loved working with Gail. We didn't feel pressured, she answered all of our questions and made sure we got the car we wanted. Definitely would recomm I loved working with Gail. We didn't feel pressured, she answered all of our questions and made sure we got the car we wanted. Definitely would recommend to a friend! More
by Jen
Employees Worked With
Gail Davis, Nicholas Linder
