Russell & Smith Honda

Great Customer Service This was my first car purchase and Aveann made it a great experience. She tried to help me in any way she could and answered all my questions. She fou This was my first car purchase and Aveann made it a great experience. She tried to help me in any way she could and answered all my questions. She found the exact vehicle I was looking for and even offer me to test drive it. She was very helpful and nice and made feel like we already knew each other. I also want to thank Trey for all his patience and for explaining everything with detail. I am very pleased and happy with my new purchase. Thank you Aveann and Trey keep up the good work! More

Excellent customar service! We have heard a lot of horrific car buying experiences, especially for first time buyers like me and my wife. Our experiences at other delearships mad We have heard a lot of horrific car buying experiences, especially for first time buyers like me and my wife. Our experiences at other delearships made us skeptical when we entered Russell & Smith Honda. However, the first impression we had after entering this dealership was that the employees were very polite and professional. Our dealing assistants Denise and Marlon were very supportive when it came to explaining the prices, features and paperworks, something we have not seen elsewhere. Both of them were responsive over the counter as well as over phone and email, which made our overall experience a very pleasant one. The financial paperworks were quite long and cumbersome (2-3 hours) but overall the sales department did a great job. More

It was a good experience, overall the showroom is nice and well organized. The employees were polite and professional. The paperwork for buying the car was relatively simple. They won' the showroom is nice and well organized. The employees were polite and professional. The paperwork for buying the car was relatively simple. They won't budge a lot on the price, maybe a few hundred bucks. But maybe this is because we bought a brand new HRV. Overall very good. More

Excellent Service (Sales & Finance) A great experience in buying my 2016 Honda Pilot Touring. Ari was the most attentive sales person I have ever dealt with in purchasing a new auto. G A great experience in buying my 2016 Honda Pilot Touring. Ari was the most attentive sales person I have ever dealt with in purchasing a new auto. Great listening skills and honest with his answers. The car I wanted was not available and he was able to find for me in less time than expected. He spent the time to show me all about my new vehicle and even set-up my I-phone to the Blue-tooth in my new auto. I would recommend this sales person and dealership for a new auto purchase. Thanks Russell Smith. More

First Car Purchase best experience. This was my first car purchase and Sales Consultant Jaime Rojas gave the best client service I have EVER had at any dealership. He was very realistic This was my first car purchase and Sales Consultant Jaime Rojas gave the best client service I have EVER had at any dealership. He was very realistic and gave me advice, but most of all tried to help me in any way he could. I am very pleased with my purchase of my brand new car, and would recommend him hands down to any future car owner to pay him a visit at Russell & Smith Honda Houston TX 77054 More

Excellent Customer Service Excellent customer service! I walked in knowing that the deal that I had was outstanding and Karan worked quickly with his general manager to provide Excellent customer service! I walked in knowing that the deal that I had was outstanding and Karan worked quickly with his general manager to provide us with an even better deal! Goes to show they really want to earn your business. Financing took some negotiation but the finance manager was very understanding and was not pushy when it came to selling additional products. He respected our decision and made the whole experience a memorable one! Would highly recommend this dealership for anyone. Keep up the great work! More

Excellent service and attention provided by my salesman Ari. Had a very pleasant experience purchasing my new vehicle. My salesperson (Ari) was more than attentive to my needs. We experienced a minor issue with Had a very pleasant experience purchasing my new vehicle. My salesperson (Ari) was more than attentive to my needs. We experienced a minor issue with our new vehicle but Ana and Ari worked hard to find and fix the problem right away. We look forward to making another car purchase in the near future. More

My First Car Purchase I purchased a Honda CR-V with the help of Ari Imanraharja. As it was my first time purchasing a vehicle, he was extremely understanding and helpful. H I purchased a Honda CR-V with the help of Ari Imanraharja. As it was my first time purchasing a vehicle, he was extremely understanding and helpful. He has worked with cars for several years, and gave me advice from personal experience as well as advice on what options would work best for me. I enjoyed his company while we waited on the finance portion of the process. Since I have purchased the vehicle, he has called and texted occasionally to make sure everything is going well with the vehicle. More

Very friendly, informative, and helpful I called Russell & Smith Honda about a car I found online. Thess answered the phone and from the first was very helpful. My roommate and I flew from 6 I called Russell & Smith Honda about a car I found online. Thess answered the phone and from the first was very helpful. My roommate and I flew from 6 hours away to purchase a used Honda Accord Coupe. Thess picked us up from the airport and was extremely welcoming and friendly. Arriving at the dealership, I found the car was exacltly as pictured and described online along with the pictures Thess had sent to my phone. Upon test driving the vehicle, Thess informed me of many aspects of the vehicle, and was able to answer any question I conjured up. I really enjoyed working with this dealership, but Thess sealed the deal! She was an absolute joy to work with, and I will definitely be contacting her the next vehicle I decide to purchase! More

They Made it Possible As I waited for Aveann, my salesperson, I realized that with tax, title, and license, the price of the car I wanted to see was going to be beyond my m As I waited for Aveann, my salesperson, I realized that with tax, title, and license, the price of the car I wanted to see was going to be beyond my means. When Aveann arrived, I told her that I thought I should leave and restart my online searching for less expensive used cars. Right away, she offered the possibility of adjusting the price, and she asked for the amount I wanted to spend. She took it to her manager and he dropped the price by $400. When I was test driving the car, Aveann explained that using my car for trade-in would reduce the amount of tax on the purchase. I was so surprised when the dealership gave me the amount I was asking for my old car. With each concession in response to my concerns, I felt more and more strongly that everyone I dealt with wanted to make it possible for me to own the car. When the a/c didn't work, the dealership made the repair then and there, with no change to the previously negotiated price. During the long wait for the a/c repair, Aveann offered me pizza and drinks. We shared some interesting conversation, and I felt well cared for. At the end of the day, Jad led me through the payment process smoothly and comfortably. I never felt pressured about financing or warranty. It seemed that Aveann and Jad were helping me buy the car because I wanted it, rather than helping me buy the car because they could make a sale. I walked out having paid $20 less than the price I told Aveann I could afford. I enjoyed a friendly, supportive experience at Russell & Smith- Honda and have already shared my story with several friends. More