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Russell & Smith Honda

Houston, TX

4.8
2,514 Reviews
Russell & Smith Honda’s helpful team of knowledgeable salespeople and their skilled Honda service staff consistently go the extra mile for Greater Houston Honda owners speaking over 15 languages, continuously seeking automotive excellence and up holding their values to their customers!
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2900 South Loop W

Houston, TX

77054

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Showing 2,514 reviews

November 09, 2015

Excellent! I didn't come in to buy a car but after explaining my situation I was happy to have Aveann Douglas to help me navigate this process. I left feeling ha More

by SampsonT
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Aveann Douglas
Nov 10, 2015 -

Russell & Smith Honda responded

We're glad we could help! Thank you for sharing your experience with Aveann and we hope you'll stop in again if you have any questions for us about your new ride!

November 07, 2015

Replace bulbs for AC, Mode, Rear Defroster buttons on dashbo Bryan Trevino was very professional and personable in keeping me updated on the status of the repair work. He gave me the heads-up when I signed in, More

by Honda84
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bryan Trevino was Service Advisor - EXCELLENT!!!!!!!!!!!!!!!
Nov 09, 2015 -

Russell & Smith Honda responded

We're glad to hear that you've enjoyed working with Bryan! Customer service is a top priority for our entire team and we will always do our best to make sure you are completely aware of everything that is going on. Thank you!

November 07, 2015

Traded in my car and bought a new car The staff was exceptional. Caring and very patient. They took their time to explain everything to me and answer all my questions. I didn't feel forced More

by TopazS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Aveann Douglas
Nov 09, 2015 -

Russell & Smith Honda responded

That's great to hear! We never want you to feel pressured to make a decision earlier than you intend to. Please let us know if you have any more questions for us. Thank you!

November 06, 2015

Superb service My experience and transition was unbelievable,from my sales rep to the fiance rep and managers who made this purchase so awesome, I will continue to r More

by wandab
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Anthony Alexander, Finance Manager, Denise Molina
Nov 06, 2015 -

Russell & Smith Honda responded

That's what we like to hear! Thank you so much for taking the time to tell us about your experience here and we hope you'll come back to see us again soon!

November 06, 2015

Amazing Service This is the second car my family has purchased from Russell and Smith Honda. The customer service is absolutely amazing. The best car buying experienc More

by dinahabtom
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Selam Fesehatsion
Nov 09, 2015 -

Russell & Smith Honda responded

Thank you for coming back to see us! We're really happy to hear that you had such a great experience with our team and we can't wait to work with you the next time you need anything else. Thanks again!

November 04, 2015

A great car buying experience Our sales person was personal, yet professional and respected our time. It was by far one of the better car buying experiences in quite some time. More

by Mel G
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eddie Castillo
Nov 05, 2015 -

Russell & Smith Honda responded

That's what we like to hear, Mel! We really appreciate you taking the time to tell us about your experience with our team and we hope you'll come back if you need anything else. Thank you!

November 01, 2015

Great Service and Respectful People Don't need to worry about being pushed or lied to, this place as honest and straight forward. The opposite of Katy Honda. If you want to talk to we re More

by FamilyCar
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Memo Torres, David Nelson
Nov 02, 2015 -

Russell & Smith Honda responded

Thank you for sharing your experience with us! We're thrilled to hear how much you enjoyed working with everyone here at Russell & Smith Honda and we'd like to welcome you back in to see us anytime you need anything at all. Thanks again!

October 30, 2015

Pleasant, comfortable experience This is the second purchase from this dealership. The atmosphere was calm and so were the saleswoman Aveann Douglas. She was very personable, knowle More

by Sporty15
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jack Dino Varcados, Aveann Douglas
Oct 30, 2015 -

Russell & Smith Honda responded

Thank you for coming to see us once again! We're so happy to hear that you've enjoyed working with our team to find what you're looking for in a new car and we hope you'll stop in another time if there's anything else we can do for you. Thanks again!

October 28, 2015

Love Russell & Smith Honda I want to thank Memo Torres and Dino Jack Varcados for all of their help in the purchase of my 2016 Honda Accord EXL. They worked with me and made More

by Ms. FDRC
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Memo Torres, Jack Dino Varcados
Oct 29, 2015 -

Russell & Smith Honda responded

Thank you for your continued support! It's so good to hear that you've come back once again when you were looking for a new Honda and we're glad we were able to help you find exactly what you wanted. If you have any questions about the Accord EXL, please don't hesitate to stop back in and we'll be here to help. Thanks again!

October 28, 2015

Great car buying experience I bought a used Honda from there and I am thrilled with my deal and my dealership. I didn't get ran around or any other issues like many dealers do. T More

by Buddhasha
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Maria Avellaneda
Oct 29, 2015 -

Russell & Smith Honda responded

That's what we like to hear! Customer service will always be very important to our team and we're thrilled you enjoyed working with our team. We can't wait to work with you again in the future. Thank you!

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