Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Russell & Smith Honda
Houston, TX
2,503 Reviews
Russell & Smith Honda’s helpful team of knowledgeable salespeople and their skilled Honda service staff consistently go the extra mile for Greater Houston Honda owners speaking over 15 languages, continuously seeking automotive excellence and up holding their values to their customers!
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 6:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 2,503 reviews
June 23, 2015
Best car-buying experience to date I'm so glad my family and I had the privilege to meet and work with David Nelson. Out of all the Houston Honda dealerships we visited, David was the o I'm so glad my family and I had the privilege to meet and work with David Nelson. Out of all the Houston Honda dealerships we visited, David was the only sales rep who made us feel comfortable enough to move forward in the buying process. Customer service was an extremely crucial factor that contributed to whether or not we were going to purchase a car and not a single person in Houston met out skyrocket standard until David came along. He took the time to listen to our preferences, patiently showed us several models and served as the perfect guide throughout our experience at Russell & Smith. I can confidently say that if it weren't for such an top-notch individual like David, we would have walked away empty-handed. Thank you so much! More
by furiosa
Employees Worked With
David Nelson
Helpful June 21, 2015
Going back a 2nd and 3rd time for major repairs We are very dissatisfied with the mechanics, apparently they do not know what excellent service is. We moved from Miami Fl, 2 years ago, we serviced We are very dissatisfied with the mechanics, apparently they do not know what excellent service is. We moved from Miami Fl, 2 years ago, we serviced our two Hondas at Brahman Honda, a major dealer in Miami, and in 12 years of taking our vehicles there for service, not once we had to go back a 2nd time for something that they had done wrong. At Russell and Smith, it has happen to us twice in two major maintenance repairs, oil leaks, and replacing the front axel on our Odyssey 2002, These two repairs we are talking about $1500 for both. I would not recommend their service. More
by Mr. G
Employees Worked With
dont know the mechanics name
June 19, 2015
Great Service I was a 1st time buyer. The sale reps worked with me and see answered all my question. Great service and friendly staff. The process was quick and the I was a 1st time buyer. The sale reps worked with me and see answered all my question. Great service and friendly staff. The process was quick and they worked with me on a reasonable price. More
by LightYagami
Employees Worked With
Selam Fesehatsion
June 19, 2015
Awesome experience Joe was extremely helpful answering all my questions on the CRV;took the time to explain the features and after purchase he even sync my Iphone! A Joe was extremely helpful answering all my questions on the CRV;took the time to explain the features and after purchase he even sync my Iphone! Amanda ensured the loan process was efficient and she was so friendly. Great experience. More
by SLproud
Employees Worked With
Amanda Lumen
June 18, 2015
Best Experience Ever! In love with my new Honda CRV! Sudip Patel at Russell and Smith was absolutely wonderful and made my new car buying experience very easy. I would defi In love with my new Honda CRV! Sudip Patel at Russell and Smith was absolutely wonderful and made my new car buying experience very easy. I would definitely recommend anyone to buy a car here. Best car buying experience I have ever had!! More
by ashannon36
Employees Worked With
Sudip Patel
June 17, 2015
A stress-free car-buying experience The original reason I went to Russell & Smith Honda was because it is so close to my job, and I am so happy that it is! The staff was very helpful and The original reason I went to Russell & Smith Honda was because it is so close to my job, and I am so happy that it is! The staff was very helpful and cooperative. (s/o to Stevon Carr-the salesperson that sold me the car and Trey Bodwin in the finance department) This was my first time buying a vehicle from a dealership and they made the experience stress free! More
by Angelica
Employees Worked With
Trey Bodwin - Finance, Stevon Carr
June 16, 2015
100% recommended Excellent service and high quality vehicle. Decided to purchase a Honda after talking with Mr. Memo Torres. He was very knowledgeable of the technical Excellent service and high quality vehicle. Decided to purchase a Honda after talking with Mr. Memo Torres. He was very knowledgeable of the technical features of all the options available in the market and convinced me why a Civic was my best option. He is the go to person when looking for a car. More
by JC
Employees Worked With
Memo Torres
June 16, 2015
Purchased a CPO 2012 Honda Accord I had to purchase a new car after mine was destroyed in the Memorial Day flooding, and ultimately wound up buying a CPO 2012 Honda Accord from Russel I had to purchase a new car after mine was destroyed in the Memorial Day flooding, and ultimately wound up buying a CPO 2012 Honda Accord from Russell & Smith Honda. I was in and out in just a few hours. More
by RRM1986
Employees Worked With
Johnathan Tran
June 15, 2015
Wonderful! This was the best car dealership experience I have ever had. I was in need of a new vehicle fast and I went to all the dealerships in my area and this This was the best car dealership experience I have ever had. I was in need of a new vehicle fast and I went to all the dealerships in my area and this was by the far the best place. As soon as we got there Thess came out and started talking to us about the vehicle we were looking at and asked if we wanted to test drive it. She was very helpful but never pushy. She made our experience very easy and I love it. I need up going back a second time to test drive another car and again she was super helpful. When I came back a third time to hopefully buy the car, they were super busy but Thess did her best to help us and when she had to leave she passed us on to her coworker Jaime who was also very kind and helpful. He got us to the price we were looking for and was honest about the wait time to get processed. They ended up allowing us to take the vehicle, no strings attached, from Saturday to Monday since they knew we were in need of a vehicle. We came back on Monday to finish the process and it was very quick and easy. We got a great car, for an incredible deal, and we could not be more happy with our car and the experience we had at Russell and Smith. More
by carlabi2015
Employees Worked With
Jaime Rojas, Thess Mangahis
June 13, 2015
sales Staff are nice, informative, and welcoming. Thess was great in helping us buy our Honda Accord 2015! I've also bought my previous Accord here at this Staff are nice, informative, and welcoming. Thess was great in helping us buy our Honda Accord 2015! I've also bought my previous Accord here at this dealership and I've had no problems. I recommend Thess and this place. More
by karitski
Employees Worked With
Thess Mangahis
