Russell & Smith Honda

Terrible! My wife and I bought a used VW Passat from this dealership on March 3rd. We were told that the car had been thoroughly checked out and serviced by the My wife and I bought a used VW Passat from this dealership on March 3rd. We were told that the car had been thoroughly checked out and serviced by the dealership and was ready to go. They were either lying or ignorant of the state of the vehicle. The following list of problems was noticed by my wife and myself after driving the car home. (1) Low beam headlights were only shining about 10 feet in front of the car. (2) Oil appeared black and OVERFILLED on the dipstick. (3) Passenger side taillight lens was not seated properly. (4) Wheel alignment was off. We discovered this when getting the oil changed at a VW dealer in Corpus Christi. I adjusted the headlights myself so that the car could be driven safely after dark. After getting the oil changed at the VW dealer, I checked it several days later and it still looked clean (not black) and NOT overfilled. I removed the taillight lens and seated it properly before tightening it into place. We got the lifetime alignment through VW so we shouldn't have to worry about that expense again. Now here's the kicker. On 4-11-15, we get a call from Russell and Smith Honda to verify that we had not received the license plates for the car. Then we are told that we need to bring the car in to get it inspected because the Vehicle Inspection Report paperwork cannot be located and we cannot get the license plates until we get a vehicle inspection. After informing the person on the phone that we live 3 hours away and will not drive 6 total hours of driving to get something done that should have already been taken care of, we are told that we can get the car inspected here and send them the VIR and receipt and they will reimburse us for the cost of the inspection. (By the way, the car has a CURRENT inspection sticker that does not expire until 12/15 AND they charged us for an inspection in the purchase price of the vehicle.) We truly REGRET buying a vehicle from a dealership that is either being dishonest or just not paying attention to the details of paperwork and service and the condition of the vehicles that they are selling. Caveat emptor! Update: As of MAY 1st, almost 2 MONTHS after buying the car, we still have not received the license plates for this vehicle nor has anyone called us saying that the plates are on the way this is despite the fact that I called and left a voice mail message in the mailbox of Mr. Stephen Vo. More

Great Experience! Friendly People. Sudip was very professional and nice to work with. Working with him makes it easy for me to arrive at a right decission. Highly Recommended. Sudip was very professional and nice to work with. Working with him makes it easy for me to arrive at a right decission. Highly Recommended. More

Outstanding Customer Service! Having not shopped for a new car in over fifteen years, I was pleasantly surprised at how much Russell & Smith Honda and my wonderful sales representa Having not shopped for a new car in over fifteen years, I was pleasantly surprised at how much Russell & Smith Honda and my wonderful sales representative, Denise Molina, have improved the customer experience. After discussing my "wish list" with Ms. Molina, she immediately set up test drives on several different vehicles, knowledgeably explained the features of each vehicle and provided the exact financial information that I requested in order to assist me with making a buying decision. What a wonderful experience! Comparing my experience at Russell & Smith to visits at other dealerships, I would have to say that Russell & Smith Honda is top notch in every way. Also, I highly suggest contacting Ms. Molina for sales information. She was not only a consummate professional, but was a joy to work with as well. MDWood More

I had a very good experience at Russell & Smith Honda When I first started looking for a car I went all around town. I am so glad I came across Russell & Smith Honda because if it wasn't for them I wouldn When I first started looking for a car I went all around town. I am so glad I came across Russell & Smith Honda because if it wasn't for them I wouldn't have the amazing car I do now. My sales person Selam was very nice and patient. She was very informative and answered all of my questions, More

Process took too long. 5 hours to buy a used car, excessive We were helped by Denise. She was an excellent representative of your company. You need more like her. Some young man out front acted like we were We were helped by Denise. She was an excellent representative of your company. You need more like her. Some young man out front acted like we were trespassers instead of customers but was under trained regarding business. Great auto, we drove 5 hours to buy the car advertised on the internet and 5 hours home well satisfied. Denise has the maturity and experience to handle a much higher and more intense part of your business before you lose her to your competition. More

Simple, good experience Selam was patient with my questions and requests and helped me arrive at my decision to purchase a Honda Civic. Everything was very straightforward on Selam was patient with my questions and requests and helped me arrive at my decision to purchase a Honda Civic. Everything was very straightforward once I made my decision and the financial process was quick and easy. More

Great experience I had a very pleasant experience working with Oscar. I flew into Houston to get my car and he was at the airport to pick me up as soon as I arrived. A I had a very pleasant experience working with Oscar. I flew into Houston to get my car and he was at the airport to pick me up as soon as I arrived. At the dealership Oscar had the paperwork all ready to sign so I was done in very short time and on my way back to Florida. The whole process was simple, quick and everyone was very friendly. More

"I LOVE MY NEW 2015 HONDA CRV MY NAME IS MARTIN BERNAL AND I BOUGHT A 2015 HONDA CRV I WAS IN THE MARKET FOR A TOYOTA RAV 4 OR HONDA CRV, IN MY CASE I DECIDED TO DO A LO MY NAME IS MARTIN BERNAL AND I BOUGHT A 2015 HONDA CRV I WAS IN THE MARKET FOR A TOYOTA RAV 4 OR HONDA CRV, IN MY CASE I DECIDED TO DO A LOT SHOPPING ONLINE FIRST AND SEE WHAT THE REVIEWS ARE ON THE CRV AND THE RAV 4. THEY ARE BOTH GREAT CARS, I KNOW THAT FOR A TRUE FACT BUT WHEN I TEST DROVE THE 2015 HONDA CRV I KNEW I WANTED A HONDA. OF COURSE THE HONDA CRV , OF COURSE I WANTS THE BEST IN HONDA TRIMS. I WANTED A CRV BUT I KNEW THE COST WAS OUT OF MY RANGE, SO I CONCENTRATED ON GETTING A GOOD PRICE ON THE 2015 HONDA CRV FINALLY ON MARCH 12, 2015 I GOT A AWESOME DEAL AT RUSSELL AND SMITH, I WORKED WITH SELAM FESEHATSION AND FINALLY GOT A GREAT PRICE ON THE CAR I WANTED. WHEN I GOT TO RUSSELL AND SMITH DEALERSHIP I WAS WELCOMED WITH OPEN ARMS. SELAM FESEHATSION ASK ME WHAT COLOR I WANTED, I PICKED THE RED ONE, SELAM TOOK ME FOR TEST DRIVE THEN OTHER THING I WAS VERY IMPRESS HOW BIG YOUR INVENTORY OF HONDAS YOU HAVE, AFTER THE TEST DRIVE I WAS VERY HAPPY AS IN HOW SMOOTH IT RUNS AND HOW THE VTEC ENGINE KICKS IN, THEN SELAM TOOK ME INSIDE HER OFFICE TO DO THE PAPERWORK, REALLY THE WHOLE PROCESS TOOK ABOUT TWO AND HALF HOURS, BEFORE I LEFT SELAM SHOWED ME EVERYTHING ABOUT MY NEW HONDA CRV AS IN HOW THE DASHBOARD. SELAM ALSO HELP ME WITH THE BLUETOOTH MY APPLE IPHONE 6 TO MY NEW HPNDA CRV, BEFORE I LEFT SELAM GAVE ME HER BUSINESS CARD WITH HER CELL NUMBER IN CASE IF I HAVE ANY QUESTIONS LATER IN THE FUTURE, UP TO NOW I REALLY LOVE MY NEW 2015 HONDA CRV,, THANK YOU SALAM FESEHATSION AND RUSSELL AND SMITH, More More

Awesome! I was in the market for a new car but scared of the stress that comes with buying a new car. I sent out an email for a price quote and was not prepare I was in the market for a new car but scared of the stress that comes with buying a new car. I sent out an email for a price quote and was not prepared for all the calls/messages I would receive. Luckily, one of those calls was from Denise. She was not pushy and did not flood by inbox/voicemail like the others...She was very friendly and laid-back in her approach which made me less stressed. I actually had fun buying my car because of her...which I didn't expect. What she doesn't know is that I had visited Russell Smith Honda a month prior to scope out and test drive a car to help in my decision process and I was met with an apathetic salesman. Once I told him my reason of not buying the car that day because I wanted to test drive first and make my decision by my deadline of the end of the month my questions about the car and its specs were answered by "i don't know", the keys he got were for a car that was blocked in on all sides and he did not offer to go back to get another set for me to test drive(no test drive for me), he started talking on his cell phone and just lost all interest in helping me. He actually seemed somewhat annoyed that I kept asking questions. Fast forward to my time with Denise...she turned my entire impression of this dealership around. She was very knowledgeable and patient with all my questions since the last time I had a new-ish car was a 2004 car i got for college before all the nice tech enhancements came out..She took me to a spot where i could test all the cars features and see it in action. Once we got back, she didn't pressure me to buy the car and actually gave my fiancee and I time to personally chat and decide on what we wanted to do. I ended up getting a Honda Accord Hybrid EX-L which I am still in love with. I drive about 32 miles each way to work and have been averaging 46 mpg depending on if I am running late that particular time. I have also reached the 50 mpg rating during my weekend drives. Denise offers her clients a one week followup so they can drive the car and come back with their questions since at the time of purchase we don't know. I def plan on taking advantage of that! All I can see is that Denise was and still is AWESOME!! More

Red carpet service I just purchased my car from SELAM .she was makes buying a car a pleasure and she provides excellent customer service. I was looking a used car Honda I just purchased my car from SELAM .she was makes buying a car a pleasure and she provides excellent customer service. I was looking a used car Honda accord . She helps me every thing .she was very helpful and knowledgeable about all Honda models . I told her what I want and she had the perfect car for me . She lesson to me perfectly . If you are looking a car new or used I want you to meet or see Selam . She will give you red carpet service . More