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Russell & Smith Honda
Houston, TX
2,805 Reviews
Russell & Smith Honda’s helpful team of knowledgeable salespeople and their skilled Honda service staff consistently go the extra mile for Greater Houston Honda owners speaking over 15 languages, continuously seeking automotive excellence and up holding their values to their customers!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 6:00 PM
Sunday Closed
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Showing 2,805 reviews
January 16, 2016
Great Experiance I bought a new 2015 Honda CRV with R&S Honda and its been amazing journey with them and my CRV. Karan Patel from sales been very helpful addressing al I bought a new 2015 Honda CRV with R&S Honda and its been amazing journey with them and my CRV. Karan Patel from sales been very helpful addressing all my queries and smooth sales process. Thanks More
by Praveen Jois
Employees Worked With
January 16, 2016
Good customer service and fast processing. Overall good experience. Got what I wanted and sales person responded quickly on all my questions Was able to explain based on m and fast processing. Overall good experience. Got what I wanted and sales person responded quickly on all my questions Was able to explain based on my needs and get what I wanted. More
by anandop
Employees Worked With
January 15, 2016
They gave us great service! They tried to give us to best deal with best service. Selam was keep asking what we need and keep smiling,it was very thoughtful. They tried to give us to best deal with best service. Selam was keep asking what we need and keep smiling,it was very thoughtful. More
by ggamssi70
Employees Worked With
Selam Fesehatsion
January 15, 2016
I think my sales girl is very good she knew a lot about the no somehow I don't think the management was all that good I was ready to make the deal and they let me walk out of the showroom I don't think that wa no somehow I don't think the management was all that good I was ready to make the deal and they let me walk out of the showroom I don't think that was a very wise move only to call me back an hour later and say we got a deal. More
by dascouluas
Employees Worked With
not sure who the manager was but I'm sure you can figure it out., Thess Mangahis
January 14, 2016
Maintenance Fiasco and Distrust in all aspect. To all new and current clients who go to Russell & Smith Honda, be very very wary of them. I leased Honda Civic 2014, maintain the vehicle religiousl To all new and current clients who go to Russell & Smith Honda, be very very wary of them. I leased Honda Civic 2014, maintain the vehicle religiously 3000 miles or less. All was well until 12/19/2015. I come in for my regular oil and filter change with occasional tire rotation. I never had an issue with the car’s upkeep. The maintenance worker had the car for over an hour and came back to tell me the car needed additional work after a certain number of miles. I said NO several time, all I wanted was the routine work-up. They kept insisting. My gut said don't do It., on the tenth time the Rep. kept pushing the services, and I decided to go ahead with the services. That is when they issues began. 1. The whole driver side of car covered in oil. 2. All emergencies light came on. ABS> VNS,>Brakes>TMHP unresponsive> steering wheel stiff. As soon as I got home I called and left several messages and not one person had the decency to call me back on this emergency. IF Russell & Smith Honda HAD THE VEHICLE, WOULDN'T THE MAINTENANCE WORKER NOTICE ALL THE ALARMS? THEY LET ME GO ON THE ROAD WITH A UNSAFE VEHICLE. I was getting highly annoyed and request a direct call from management, I didn’t get a call back. This upset me the most, along with being scared for my safety and others. I brought the car back to the Dealership, the problem was not a quick fix. I had a rental until they diagnose the issue. The Result were the ABS Module was defective, I totally believe the service on 12/19/2015 > whereas the oil over the driver side seeped into the car damaged that module. I picked up the car and notice still alarms going off. I TOLD THE ADVISER OF THE OCCURRENCE. I was told, once you drive it, the car will link with the system and everything will be fine. NO IT WASN’T I called the adviser back and informed him of the matter and was told to bring the vehicle back. My partner and I took off work because of the mistake Russell & Smith Honda workers did. We discussed the situation to several managers and Sales associate. They were giving us the run around and telling us its Honda’s issue. NO it’s not, it’s the dealership and the worker whom performed the service. This is how you treat your clients? Let us take an unsafe vehicle on the road ricking my life, my family’s life and people around us? Sending several people that don’t know the situation to deal with us. The lack of communication on all levels of management. I address it with the maintenance manager Kenneth. We didn’t want the workers touching the car because who’s to say they can resolved the problems. After the second round of services and the car is not working properly. We don’t trust anyone there. We had conversation with management on trying to replace the leased vehicle (trade-in), but the numbers they came up with didn’t make any sense (stating the car depreciated about 8k). I couldn’t believe what the managers were saying and they couldn’t give us a clear number evaluation. The offers was double / triple from what I am currently paying on this vehicle. After a lengthy discussion, we decided to have the Maintenance manager work on the car. The service adviser informed us of the last service. The worker did not reboot the car’s system, so the vehicle can accept the systems link. This time the manager drove the car and made sure all alarms were off and vehicle functions were working. I feel, I will have problems with this vehicle from now on. Once a car is damaged it will never be the same as it was. I don’t want to be held accountable for someone else incompetency, lack of experience and failure to communicate among Russell & Smith Honda workers. More
by Aboudhim
Employees Worked With
Kenneth (maintenance manager), unsure of this name Damir (sales manager)
January 14, 2016
New Honda Odyssey Purchase Mr. David Nelson helped a lot during a car buying. Recommend to visit this dealership before going some other dealership to buy your a new car. Mr. David Nelson helped a lot during a car buying. Recommend to visit this dealership before going some other dealership to buy your a new car. More
by KBPATEL
Employees Worked With
David Nelson
January 13, 2016
The best car lot I visited. I have visited quite a few. I came in close to closing my co worker dropped me off as I have been searching for a car of my own since my bad divorce. He took my car and I have be I came in close to closing my co worker dropped me off as I have been searching for a car of my own since my bad divorce. He took my car and I have been without a car. It was several peopl sitting around front desk, hour was late and store would be closing not sure what time. only one person and myself was purchasing a car, Karan was the only salesperson who stood up and greeted me with a nice smile and handshake. I almost walked out because the others just stared as if the hour was late and they wanted to go home. I work in The emergency dept at Houston Methodist Hospital as a Registered Nurse, BSN. I work late long hours. Karan Patel was the most nicest salesperson I met. He made me coffee and he even warmed up and gave me Kentucky chicken as I had not eaten yet. He is what a salespersom should be. He cared about me, He told me about inqiuries that I didn't know could effect your credit. Tre the manager was also the most welcome person and acted same as Karan Patal. I am still working out the details and I need a car in the worst way. My prayers is that you all allow me to put the $15000.00 down on my vehicle. I want the banks to know that even though my credit score says low, I am not what my credit score says and I am also working diligently to work on my scores to get them disputed or paid off. Karan Patal and Tre I love them and I say hats off I have referred three people to go see KaranPatal he is the greatest.!!!! I also had the pleaseure of speaking with Dino, he too was excellent!!! Karan Patel, I loved how he got up no hesitation when all the others stared and he greeted me like I was his family. By the way he is handsome! lol! wasn't flirting but couldn't help his handsomeness. Sherry Faye Gullatte More
by sgullatte63
January 13, 2016
new car buying experience excellent new car buying experience.dealt with david nelson.everyone on staff at this dealership was excellent.we were for Beaumont and everything excellent new car buying experience.dealt with david nelson.everyone on staff at this dealership was excellent.we were for Beaumont and everything quoted as far as price over the computer was what I paid. . More
by carbuyinng
Employees Worked With
amanda lumen,f&I manager,very efficient at her job, David Nelson
January 12, 2016
Best service ever!!!! My parents and I had exceptional service with Thess. She made the experience easy and stress free. From the beginning to the end she ensured that the My parents and I had exceptional service with Thess. She made the experience easy and stress free. From the beginning to the end she ensured that the service was to the top. More
by Melody-Faith
Employees Worked With
Thess Mangahis
January 11, 2016
Ari Imanraharja of Russell Smith Honda is simply the best. I bought a 2016 Honda Accord last December 30, 2015 and I've had the most pleasent and most competent representative to facilitate that purchase. Th I bought a 2016 Honda Accord last December 30, 2015 and I've had the most pleasent and most competent representative to facilitate that purchase. Thanks Ari you are the Best. I'll see you on my next SUV purcase. More
by James H.
Employees Worked With
Ari Imanraharja
