Russell & Smith Honda

My Dad and I went to Russell & Smith Honda the other day and I can honestly say customer service was great, unlike other dealerships we've been to. Jon, who I spoke to on the phone, was busy with a cust day and I can honestly say customer service was great, unlike other dealerships we've been to. Jon, who I spoke to on the phone, was busy with a customer, but he had Dung help us, who was very nice and helpful. We got our questions answered without feeling the pressure to buy/lease a new car. At some dealerships, you feel uncomfortably pushed to purchase something. Ami was great as well; very cheery and amiable. I have no complaints about anything and as sad as we were to return our leased car, we are very happy with our new purchase. I will definitely go back and also recommend R&S Honda to anyone. More

The customer service was excellent! The sales managers were eager to get involved with the sale and assist the sales associates. All the employees were very friendly and treated us like family. The employ were eager to get involved with the sale and assist the sales associates. All the employees were very friendly and treated us like family. The employees suggested quality insurance companies and went out of their way to make the purchase a happy experience. This was my first car purchase out of university and the associates tried to get me the best deals/interest rates possible for someone with my qualifications. I purchased the vehicle in the showroom and was able to leave with the car washed and detailed on the same day!! The finance team was so friendly I felt like I had known them my whole life. I really felt like the dealership had my best interest in mind. More

We came in looking for a great deal and got one! Ray was very helpful and attentive to our needs; he actually listened to what we wanted and did his best to find the perfect match for us. Not once did we fe very helpful and attentive to our needs; he actually listened to what we wanted and did his best to find the perfect match for us. Not once did we feel pushed or forced into buying something we didn't want/need. It was a good experience overall, and we definitely would do business with them again. More

I would recommend this dealership because they treated me with respect. I have been to a few different dealerships but this was the only one that didn't pressure me into anything I didn't want. with respect. I have been to a few different dealerships but this was the only one that didn't pressure me into anything I didn't want. More

My mother was interested in purchasing a car for my sisters great accomplishments, as a surprise. I accompanied her to russel @ smith honda to look around. We were greeted politely by Danny Gonzalez, w sisters great accomplishments, as a surprise. I accompanied her to russel @ smith honda to look around. We were greeted politely by Danny Gonzalez, who showed us the vehicle. My mother chose one and the purchasing process began. Everything was quick and easy. What made this experience memorable was when we told Danny that this vehicle was being purchased as a surprise gift for my sister. He offered to setup the Honda Fit in the showroom with a giant bow on the car, if it was something that we were interested in. Upon approval from his supervisor Dino for the surprrise setup, who was also very professional and friendly, and the financing process with Santos which was expained in full detail, the plan was set. A few hours later we were back with my sister for the surprise of her life. Everything was awesome. Danny wasnt the stereotypical car salesman. His goal was above and beyond complete customer satisfaction on our purchase, not just another x on the board. More

Danny was GREAT. He greeted us promptly after we got out of our trade-in vehicle & genuinely listened & cared about what our expectations were. He was very knowledgeable but not cheesy & made good personal of our trade-in vehicle & genuinely listened & cared about what our expectations were. He was very knowledgeable but not cheesy & made good personal conversation too! When we weren't sure about our purchase, we said we were going to go home to eat but introduced us to his manager, TJ, who gave us a deal we couldn't say no to. My husband & I didn't have many expectations going in, but I do now from other dealerships & other retail places because of the high standard the employees of Russell & Smith treated us with. Keep up the great work!!! More

We had a great shopping experience at this dealership. Ali Fard was wonderful to work with. He explained everything about the car we wanted to buy and genuinely wanted to get us the best deal. He was neve Ali Fard was wonderful to work with. He explained everything about the car we wanted to buy and genuinely wanted to get us the best deal. He was never pushy and was very patient, professional and friendly. I would highly recommend him to anyone looking to buy a car! Santos Lazo was helping us with financing; he helped us to feel confident with our purchase...very friendly and professional as well. Thank you! More

We chose to give this rating because we were extremely impressed by how friendly and helpful EVERYONE at the dealership was. A couple of days ago, before we visited this dealership, we visited many other impressed by how friendly and helpful EVERYONE at the dealership was. A couple of days ago, before we visited this dealership, we visited many other car places during our search for a new vehicle. We were absolutely amazed at the intelligence that all of the staff had. Alfredo was extremely knowledgeable about the car (Honda CR-V) that we were interested in buying and he knew MUCH more than any other person from other dealerships did. Once we decided that we were going to get that car (which is amazing by the way) we then got to speak with Janet. Janet is such a sweet woman who is more than willing to help her customers. She is committed to her selfless service and it shows. We appreciate her friendly, outgoing personality and were SO SO SO thankful that we got to work with her in figuring out all things financial. Once we finished with her, we were then directed to Ami who was just as great. Ami was very sweet with the exact fun, outgoing personality that we experienced with Janet. Lastly, Jon helped out Alfredo because things got really busy towards the end of our time at the dealership. Jon was extremely knowledgeable about the Honda CR-V that we bought as well...he helped explain the features of the vehicle and even walked us through some of the technological functions that were in our car (Alfredo did this as well- and just as good). Overall, our experience at this dealership was better than we ever expected an experience (which can be quite stressful for first time buyers) to be. We want to thank everyone who helped us with this car buying experience and we will definitely refer others to Russell and Smith Honda! -Becky and Jonathan More

Danny was extremely helpful. He went to great lengths to make sure that I got exactly the car I wanted and that everything was perfect for me. I felt like I was having the red carpet rolled out for me. Also make sure that I got exactly the car I wanted and that everything was perfect for me. I felt like I was having the red carpet rolled out for me. Also, I did not at all feel like I was being taken advantage of, and, in fact, think he gave me a very fair price. I felt respected and valued as a customer. He also laid out very clearly how to go about coming back for service, buying accessories, etc. Santos was great, too. He was very clear and laid out exactly what was happening in plain English. He was nice and friendly and extremely informative. More

Before making the decision to purchase, we researched options, BBB reports and comments on-line. As a result of our research, we passed 5 different Honda dealerships on the way to Russell & Smith Honda a options, BBB reports and comments on-line. As a result of our research, we passed 5 different Honda dealerships on the way to Russell & Smith Honda and our salesman, Ray Huddleston. We had an excellent experience buying a new car through Ray last night. He was low-key, low-pressure, honest and friendly. He answered questions with thoughtful Pros/Cons without applying pressure to "up sell". We came in knowing pretty much what we wanted and my wife drove out with her new car in about two hours at a very reasonable price. (It would have been quicker, but we missed a turn during our test drive!) Russell & Smith Honda and Ray Huddleston -- Keep up the great work!! More