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Russell & Smith Honda

Houston, TX

4.8
2,765 Reviews
Russell & Smith Honda’s helpful team of knowledgeable salespeople and their skilled Honda service staff consistently go the extra mile for Greater Houston Honda owners speaking over 15 languages, continuously seeking automotive excellence and up holding their values to their customers!
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2900 South Loop W

Houston, TX

77054

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Showing 2,765 reviews

September 08, 2024

I never had a car buying experience as pleasant and satisfactory as I had with Francisco, who was courteous, patient, extremely knowledgeable and respectful of my time. The transaction was easy. I did More

by Bssypny
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Francisco Fuentes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jamal from finance was awesome!
September 08, 2024

We went in to this dealership after a bad experience at another one. The team here took their time answering all our questions and were super friendly. Not once did we feel pressured or uncomfortable. They More

by AD109
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Anthony Knight
September 06, 2024

Long time customer of both Honda and Ford, you gotta stick with a winner Customer Service is the name of the game More

by Edwfarias
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Jessica
September 06, 2024

Good service representative. The maintenance was long but worth the wait. I was kept informed of the status and the individual was extremely polite and courteous. More

by Animosity1
Service Price Transparency
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Recommend Dealer
Yes
Employees Worked With
Service department
September 06, 2024

I’m extremely disappointed with the experience we recently had at Russell & Smith Honda. My wife recently brought our car in due to some issues, and they completely took advantage of her. She clearly More

by Jake
Service Price Transparency
Workmanship
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Recommend Dealer
No
Employees Worked With
Joseph Fitzgerald
September 04, 2024

Alen exclusively provided the best solution for me and my family. Thank you so much! More

by Bruce Carty
Sales Price Transparency
Trade-in Experience
Purchase Time
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Recommend Dealer
Yes
Employees Worked With
Trey Prince
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andy Tran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Karan Patel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alan Henson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Spencer Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Francisco Fuentes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Le
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bruce Carty - Internet Dept. (Lead Management) , Sam Nguyen, Daniel Perez
August 30, 2024

Great location, I had moved to this location due to poor costumer service at Honda of spring and I’m glad I did the costumer service is above and beyond. More

by Seb
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Employees Worked With
Rocky Ahmad
August 29, 2024

Anthony is an amazing person. It's 1st time, we bought a car with a dealership. We had lots of questions and doubts, but Anthony listened very calmly and answered all our question More

by ashwina kotadia
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Karan Patel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Anthony and Alexander
August 26, 2024

Diego, Said, and Roy were exceptionally professional and personable. They are truly customer-centered!!! They all get a 10 on a 10 point scale. More

by Honda84
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Diego, Said, Roy.
August 25, 2024

Honda team were great. I appreciate how welcomed they made me feel. My service advisor (Thomas Nguyen) was knowledgeable, quick, friendly and professional. Highly recommend More

by Tiffany
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Employees Worked With
Service
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