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Russell & Smith Honda
Houston, TX
2,718 Reviews
Russell & Smith Honda’s helpful team of knowledgeable salespeople and their skilled Honda service staff consistently go the extra mile for Greater Houston Honda owners speaking over 15 languages, continuously seeking automotive excellence and up holding their values to their customers!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 6:00 PM
Sunday Closed
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Showing 2,718 reviews
May 20, 2024
Clean friendly and awesome work staff. Great experience. Sales person (Marco) definitely made us feel comfortable with our purchase showing us every detail of the vehicle. 10 out of 10 exp Great experience. Sales person (Marco) definitely made us feel comfortable with our purchase showing us every detail of the vehicle. 10 out of 10 experience More
by Alexander Hernandez
Employees Worked With
Marco
May 17, 2024
I went in for an oil change and tire rotation. It was done quickly and they didn't even hit me with the usual list of suggested additional services. It was done quickly and they didn't even hit me with the usual list of suggested additional services. More
by David
Employees Worked With
Service department
May 14, 2024
This is the first time that I have done purchasing a brand new car in the US. Fortunately, the exact car that I want to buy has been already existed in this dealership. Additionally, I met Sam Nguyen wh brand new car in the US. Fortunately, the exact car that I want to buy has been already existed in this dealership. Additionally, I met Sam Nguyen who is a very nice consultant and he makes a very good offer for me. More
by h.supawitch
May 14, 2024
I bought Honda cars from many didferent Honda dealers in Houston area but Russel & Smith has the best and very professtional management team. Will come back and buy more in the future. Houston area but Russel & Smith has the best and very professtional management team. Will come back and buy more in the future. More
by Tony
May 13, 2024
I wa very satisfied with the service I received. Thomas explained what they were going to do and how long it would take. The dealer report was very helpful Thomas explained what they were going to do and how long it would take. The dealer report was very helpful More
by Mfh5175
Employees Worked With
Thomas Nguyen
May 12, 2024
Andy Tran is an excellent salesman, professional, knowledgeable and kind. He assisted me throughout the entire process. Russell and Smith is a dealership with integrity and excellent customer service knowledgeable and kind. He assisted me throughout the entire process. Russell and Smith is a dealership with integrity and excellent customer service. I highly recommend. More
by Jean
Employees Worked With
May 02, 2024
Excellent time completion, and excellent updates and quality work with very good pricing with quality parts quality work with very good pricing with quality parts More
by Barsab15
May 01, 2024
Got quick service. Good explanation of what to do. Next and why. Had good visit with sale cars Bobacart. He is great too. Good explanation of what to do. Next and why. Had good visit with sale cars Bobacart. He is great too. More
by Gliberboim
Employees Worked With
Look at the service person for 7137250244
May 01, 2024
Service charge on credit cards! That’s for small businesses or amounts, not on hundreds of dollars or even thousands. Service quality keeps going down at this dealership and prices That’s for small businesses or amounts, not on hundreds of dollars or even thousands. Service quality keeps going down at this dealership and prices keep going up. The sales people are blamed by service personnel openly, and they also lie about repairs themselves to get to the end of warranty period just to get the problem to be paid out of pocket. The lack of caring attitude is obvious, that has the opposite effect of getting on a Sewell ad. More
by docarya
Employees Worked With
Joe (Svc manager) & Linh
