Russell & Smith Honda

Rocky was attentive to my needs and went above and beyond to inform me about the progress of my Honda. His dedication made a huge difference. Thank you, Rocky to inform me about the progress of my Honda. His dedication made a huge difference. Thank you, Rocky More

Marco was a great sales representative that helped me out quickly and attentively. I'll be back. quickly and attentively. I'll be back. More

Dealer has professional, well rounded,kind and efficient personnel..they know their craft and offer great advice to their clients. personnel..they know their craft and offer great advice to their clients. More

Our dealer was very helpful and patient to explain our guestions. Finance manager also explained well about each documents we signed . We bought 2025 honda crv hybrid . Overall we are very satisfie guestions. Finance manager also explained well about each documents we signed . We bought 2025 honda crv hybrid . Overall we are very satisfied about our purchase . More

Very clean, people are very friendly and do a great job communicating and explaining any issues communicating and explaining any issues More

Boubacar was very professional. I really appreciate that he was also on time for our scheduled meeting.. overall the employee at Russel and Smith was very courteous I really appreciate that he was also on time for our scheduled meeting.. overall the employee at Russel and Smith was very courteous More

No comment good good good goof good good good good good great job keep it up great job keep it up More

I have used this dealer for several years, more than ten. I always have been satisfied. I always have been satisfied. More

Ryne Smith was excellent perusal. Great customer service and always takes care of me. Jessica Gonzales, however, needs improvement on how she interacts with customers. I came to pick Great customer service and always takes care of me. Jessica Gonzales, however, needs improvement on how she interacts with customers. I came to pick up my car not knowing Ryne was gone for the day and had I known he leaves at 5, I would've made it a point to get there before he left because I only like to deal with Ryne. Jessica's attitude was not the best and appeared as if she was perturbed and annoyed by me asking where was Ryne and what time does he leave for the day. Although Ryne discussed the findings of my diagnostic over the phone with me, Jessica failed to go over my report with me in detail, as Ryne would have, when I arrived, and she never asked me if I had any questions or needed to discuss anything further. Someone with superiors customer service etiquette would have done that. It is very clear Jessica is not on that level. No one at this location compares to Ryne, or even comes close to him in any form or fashion. They all need improvement. This is why I only like having Ryne as my service advisor because I always leave satisfied. I did not leave satisfied after interacting with Jessica. Moving forward, I will do my best to make it a point to arrive before Ryne leaves for the day, to ensure I receive the great customer experience I deserve and always receive from him. More

I had been to several (5 to be exact) repair shops about the noise my car was making — none could tell me what/where is was or coming from. Dropped my car off Saturday morning - they called me Monday mornin the noise my car was making — none could tell me what/where is was or coming from. Dropped my car off Saturday morning - they called me Monday morning with their diagnostics and my car was ready on Tuesday. No more noise 🙏🏻 Kept me updated the whole time. ✅ More