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Russell & Smith Honda

Houston, TX

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Employees
Reviews
Vehicles
4.8
2,725 Reviews
Russell & Smith Honda’s helpful team of knowledgeable salespeople and their skilled Honda service staff consistently go the extra mile for Greater Houston Honda owners speaking over 15 languages, continuously seeking automotive excellence and up holding their values to their customers!
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2900 South Loop W

Houston, TX

77054

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Showing 2,725 reviews

March 13, 2024

Always treated as if I were the only customer at the dealership. Cris goes above and beyond expectations More

by Stan
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Workmanship
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Recommend Dealer
Yes
Employees Worked With
Service
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Mar 19, 2024 -

Russell & Smith Honda responded

It's great to hear that our team always treats you with great customer service! We are so happy Cris went above and beyond during your recent visit. Thank you for your time and we look forward to serving you again. Have a wonderful day, Stan.

March 12, 2024

Daily updates to remind me of schedule: date. Updates on when was the car to be ready Courteous Excellent service. More

by gcabrerameza
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zachary Silva
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Mar 19, 2024 -

Russell & Smith Honda responded

Thank you; we appreciate your feedback! We look forward to your next visit! Take care!

March 09, 2024

I still kept my place in line even though I had to drop off my groceries and come back. Took less than an hour and a half, thank you. More

by llmovement
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Workmanship
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Recommend Dealer
Yes
Employees Worked With
Service dept employees
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Mar 13, 2024 -

Russell & Smith Honda responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

March 09, 2024

Great service work. Service advisor (Zachary) was cordial, listened to description of issues, and kept me updated on progress of diagnosis and repairs. More

by mike1812
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zachary
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Mar 13, 2024 -

Russell & Smith Honda responded

Good morning, Mike. We are so happy Zachary was so helpful during your recent visit. We are always more than happy to assist you if anything else comes up. Take care!

March 08, 2024

Very Clean, organized and everyone was very respectful and courteous and attentive. The time that I waited was appropriate for the work that I had to have done. More

by marckusmom1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zachary Silva
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Mar 13, 2024 -

Russell & Smith Honda responded

It's wonderful to hear about your recent visit. We strive to provide your customers with a welcoming service area and courteous staff. It's great to hear that was your experience and we are grateful for your business and feedback for our team! Please don't hesitate to let us know if you need anything else. We look forward to serving you again. Take care.

March 07, 2024

excellent customer service, fast and efficient. on time and highly recommended. will surely comeback as a valued cutomer. More

by Antonio
Recommend Dealer
Yes
Employees Worked With
Zachary Silva
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Mar 13, 2024 -

Russell & Smith Honda responded

Good morning, Antonio. Thank you for your kind words for our team. We appreciate your recommendation and look forward to helping you again. Have a wonderful day!

March 06, 2024

Ian Nylander is a great salesman and always treats us well! I will continue to go to him for future purchases More

by Daniel’s
Sales Price Transparency
Trade-in Experience
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Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ian Nylander
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Mar 13, 2024 -

Russell & Smith Honda responded

We are so pleased to hear that Ian provided you with excellent service. We appreciate your continued business and look forward to seeing you again. Have a great day!

March 06, 2024

The service I received today was pleasant, smooth, and easy. Gerardo is always an excellent Service Advisor! More

by carolrobertsonwilliams
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gerardo Cabral
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Mar 13, 2024 -

Russell & Smith Honda responded

Good morning, Carol! We love hearing about our service team, and it's great to hear that Gerardo provided you with top-notch service! Please let us know if you need anything else. We look forward to helping you again. Take care.

March 05, 2024

Service department is always very helpful. Ryan Smith is the best. He always remembers his customers and their vehicles service history. He will check my suv in early August before my extended More

by daddooster
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Smith
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Mar 13, 2024 -

Russell & Smith Honda responded

Thank you again for taking the time to let us know how Ryan and our team did. We look forward to helping you again. Have a great day!

March 03, 2024

We have established a working relationship with Ian Nylander that has lasted through several years and numerous cars. He is the best. More

by scraigkennedy
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ian Nylander
Report | Print
Mar 13, 2024 -

Russell & Smith Honda responded

We are so happy to hear about your experience with Ian. We are so grateful to have him as part of our team and for your continued business. We look forward to seeing you again. We hope you have a great day!

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