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Russell & Smith Honda

Houston, TX

4.8
2,518 Reviews
Russell & Smith Honda’s helpful team of knowledgeable salespeople and their skilled Honda service staff consistently go the extra mile for Greater Houston Honda owners speaking over 15 languages, continuously seeking automotive excellence and up holding their values to their customers!
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2900 South Loop W

Houston, TX

77054

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Showing 2,518 reviews

December 01, 2018

Emergency service Russell and Smith has given me great customer service since the first day I walked in looking at cars two years ago. They take care of their customers More

by ernjstc95
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Engbrock
Dec 03, 2018 -

Russell & Smith Honda responded

Thank you so much for leaving such a positive review! We are excited to hear that we've always made you feel welcome when you come in to see us. We look forward to the next time!

November 30, 2018

Great customer service Adan was very polite knowledgeable and professional He made the experience very nice Had a appointment and it ran very smoothly A very nice and p More

by Grandma joyce
Customer Service
Recommend Dealer
Yes
Employees Worked With
Adan
Dec 03, 2018 -

Russell & Smith Honda responded

Thank you so much for the 5-star review! We are excited to hear that your experience was a positive one. Our goal is always to make your time with us a good one and we love to hear where we are succeeding. We look forward to seeing you next time!

November 30, 2018

Happy customer I was there during my lunch for some repairs to get done. I was supposed to get a rental car and it took me almost 2 hrs to get one. I was very very u More

by Jenjen
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ammar Sheikh
Dec 03, 2018 -

Russell & Smith Honda responded

Thank you so much for taking the time to give us such great feedback. We are happy to hear that Ammar was able to help turn the day around for you. We appreciate knowing where we succeeded so that we can strive to make the customer's experience even better next time. We look forward to working with you again.

November 28, 2018

Great and attentive service Service was wonderful and quick and I was kept informed of all that was done. Darnell quickly took care of everything I requested to be done, checked More

by Satisfied lady new to Honda brand
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Darnell
Nov 30, 2018 -

Russell & Smith Honda responded

We're so glad to hear you had a swift service experience. Please reach out to us if there's anything else you need assistance with, we would be happy to help. Thanks for stopping by!

November 24, 2018

David Ly is the man to see David Ly helped my purchase my 2016 Used Honda Civic and I couldn’t be happier. The process was quick and easy. Real funny guy too. More

by Carguy123
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Ly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Oscar Duran, Brian Kahla, Nicholas Linder
Nov 27, 2018 -

Russell & Smith Honda responded

Thanks for the fantastic review! David Ly is definitely the man to see when you're looking for a great car buying experience. We're glad to hear that he made the process an enjoyable one for you. We look forward to seeing you in the future.

November 22, 2018

Good service I had a small tire (sensor) problem, the day before Thanksgiving. I was happy to see your Service Dept not only open, but they took me in, fixed it i More

by bergt1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Why not list the service people?
Nov 27, 2018 -

Russell & Smith Honda responded

Thank you so much for stopping by and leaving us such a great review. We are so glad that we were able to help get you in and out so that you could enjoy the rest of your day. If you need any future help we hope to see you again!

November 22, 2018

Service First - the service employees are not listed below. My 2014 needed repairs and Ryne was very prompt in understanding and communicating with me the More

by srb_2014
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ryne (Service names not listed above !)
Nov 27, 2018 -

Russell & Smith Honda responded

Thank you so much for the great review! Our goal is to make sure our customers have a wonderful experience with us and we're glad that Ryne was able to help you. We look forward to seeing you in the future.

November 19, 2018

service reminder for my suv. I had a pleasant and professional visit with Kevin who took care of my needs in a very timely manner. I always go to this dealership for all my Honda More

by GoHonda
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin
Nov 21, 2018 -

Russell & Smith Honda responded

That's great to hear! We are thrilled to see that Kevin was able to provide a great experience for you! We look forward to continue to do business with you!

November 17, 2018

Hensen Lee is man to see, he is great Hensen Le is the man! He is very professional and attentive. He gives great customer service, the whole team was great. They didn’t waste my time. Gre More

by Hindalover83
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Hanson Le
Nov 19, 2018 -

Russell & Smith Honda responded

Thank you for the review! We are glad to hear that your experience with us was so great. We will let Hensen know that he is doing a fantastic job. Thank you for sharing your experience and we hope to see you soon!

November 14, 2018

Great service. I always receive professional help from your company that why it is the only place I take my car. My wife also bring her to you on a regular basis. More

by W Hammond
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Drew was the service person that helped me.
Nov 16, 2018 -

Russell & Smith Honda responded

Thank you for the review! We appreciate your repeated business and it is always great to hear positive feedback when we earn it. We hope to see you the next time one of your family's vehicles needs to be serviced.

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