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Russell & Smith Honda

Houston, TX

Overview
Employees
Reviews
Vehicles
4.8
2,802 Reviews
Russell & Smith Honda’s helpful team of knowledgeable salespeople and their skilled Honda service staff consistently go the extra mile for Greater Houston Honda owners speaking over 15 languages, continuously seeking automotive excellence and up holding their values to their customers!
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2900 South Loop W

Houston, TX

77054

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Showing 2,802 reviews

March 19, 2024

Good service. Thomas Nguyen took good care of me he seems to know a great deal about Honda. Also time for waiting was just perfect More

by Nazzal
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas Nguyen
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Mar 27, 2024 -

Russell & Smith Honda responded

Nazzal, we are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

March 18, 2024

Truly the absolute best team I’ve ever worked with in all my years of car buying experience. Buying a car can be stressful and frustrating at times, these guys never left me hanging, they explained every pre More

by asilvatx
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Karan Patel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Francisco Fuentes
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 27, 2024 -

Russell & Smith Honda responded

Asilvatx, we're so glad that we were able to go above and beyond your expectations! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Russell & Smith Honda! We look forward to seeing you again. Have a great day!

March 18, 2024

When I brought my car in for airbags Jessica was there waiting for me . She was very thorough. She even sent me a video of other problems with the car. She gave me an estimate time of repair & she was exa More

by Betty
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
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Mar 19, 2024 -

Russell & Smith Honda responded

Betty, thank you so much for the positive review! It's great to hear that Jessica was so helpful! We look forward to helping you again. Have a wonderful day!

March 18, 2024

The most expensive oil change in Houston with labor charges added to product and disposal More

by Razzafratz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Department is not an option
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Apr 05, 2024 -

Russell & Smith Honda responded

Thank you again for taking the time to let us know how we did. Please reach out to our Service Manager, Wes Blair if you have any questions regarding service pricing and he is happy to help. You can reach him at wblair@russellsmith.com. Take care.

March 17, 2024

Excellent finance and sales guy. Got a better deal than I expected. Saved me money on financing and the process was haggle free More

by dw_shell2007
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Steve the new finance guy 5 star, Michael Hernandez
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Mar 19, 2024 -

Russell & Smith Honda responded

Thank you so much for your positive feedback for our team! We look forward to your next visit! Take care!

March 16, 2024

It was a very friendly and efficient transaction. I really appreciated setting up my Apple car play More

by Cks
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Karan Patel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Francisco Fuentes
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 19, 2024 -

Russell & Smith Honda responded

Thank you so much for the positive review! We are so happy to hear you had a friendly and efficient experience with our team. We look forward to helping you again. Have a wonderful day!

March 14, 2024

Russell and Smith has always been an excellent dealer ship for all my cars and service. My last visit this week . Service was excellent . Mr Gerardo Cabral the service rep. Provided Excellent service !! More

by Jackiel79
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gerardo Carbral
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Mar 19, 2024 -

Russell & Smith Honda responded

We are so pleased to hear that Gerardo and our service team provided you with excellent service during your recent visit. Thanks again for taking the time to leave us this information about your recent visit. Take care!

March 13, 2024

Always treated as if I were the only customer at the dealership. Cris goes above and beyond expectations More

by Stan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
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Mar 19, 2024 -

Russell & Smith Honda responded

It's great to hear that our team always treats you with great customer service! We are so happy Cris went above and beyond during your recent visit. Thank you for your time and we look forward to serving you again. Have a wonderful day, Stan.

March 12, 2024

Daily updates to remind me of schedule: date. Updates on when was the car to be ready Courteous Excellent service. More

by gcabrerameza
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zachary Silva
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Mar 19, 2024 -

Russell & Smith Honda responded

Thank you; we appreciate your feedback! We look forward to your next visit! Take care!

March 09, 2024

Great service work. Service advisor (Zachary) was cordial, listened to description of issues, and kept me updated on progress of diagnosis and repairs. More

by mike1812
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zachary
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Mar 13, 2024 -

Russell & Smith Honda responded

Good morning, Mike. We are so happy Zachary was so helpful during your recent visit. We are always more than happy to assist you if anything else comes up. Take care!

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