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Russell & Smith Honda
Houston, TX
2,969 Reviews
Russell & Smith Honda’s helpful team of knowledgeable salespeople and their skilled Honda service staff consistently go the extra mile for Greater Houston Honda owners speaking over 15 languages, continuously seeking automotive excellence and up holding their values to their customers!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 6:00 PM
Sunday Closed
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Showing 2,969 reviews
August 27, 2025
Thomas Nguyen did a great job of finding and repairing my Honda CRV. It was fixed in timely fashion. He communicated with me throughout the process. Honda CRV. It was fixed in timely fashion. He communicated with me throughout the process. More
by Davidweiser
Employees Worked With
Thomas Nguyen
August 26, 2025
Oil change and rotation took 2 hours, what happened to express service ? My car sat for 15 minutes after the we’re done, I had to find the tech to pay and leave. Unprofessional !!!!!! express service ? My car sat for 15 minutes after the we’re done, I had to find the tech to pay and leave. Unprofessional !!!!!! More
by Booron1961
Employees Worked With
None of these people assisted me
August 25, 2025
Excellent job and customers service I love the way they took care of me great job took care of me great job More
by sangarouna56
August 25, 2025
I dealt with Chris and he was SO VERY HELPFUL! !! He was kind, patient, and understanding. I GREATLY appreciated his help and his professionalism & care for customers should be recognized. !! He was kind, patient, and understanding. I GREATLY appreciated his help and his professionalism & care for customers should be recognized. More
by Kim J
Employees Worked With
Chris in Service Dept
August 24, 2025
The best sale associate & sale manager dealer in Houston, Texas, This is why all my families and friends bought cars here. Texas, This is why all my families and friends bought cars here. More
by tony77058
August 24, 2025
This is the second vehicle I have purchased from the dealership and I have had a great experience on both occasions. Both of my preowned vehicle vehicles that I bought were well-maintained and I had no dealership and I have had a great experience on both occasions. Both of my preowned vehicle vehicles that I bought were well-maintained and I had no problems with them. I’m horrible with names, but I will say the manager on site was delightful. My sales rep was very helpful and the young man in the finance department was just a pleasure to talk to and do business with. We share dog stories, some sad others happy. More
by Jrappa17
Employees Worked With
I can’t remember
August 24, 2025
La pasamos súper bien con yonatan nuestro vendedor,todo salió como queríamos y fue una experiencia expectacular,estamos muy complacidos y agradecidos salió como queríamos y fue una experiencia expectacular,estamos muy complacidos y agradecidos More
by iribarnegaray2016
Employees Worked With
Yonatan
August 24, 2025
On my 3rd car from this dealership and have always had a great experience. It takes a little longer than expected because it was a Saturday and very busy. I had an appointment at noon and didn’t finish up great experience. It takes a little longer than expected because it was a Saturday and very busy. I had an appointment at noon and didn’t finish up until after 4:30. I was late picking my dog up from daycare so I was charged a late fee. That is my only complaint. It shouldn’t take that long especially since I knew what I wanted. But Boubacar was wonderful and he did his best in the chaos. Thank you for the wonderful car. The 2025 CRV is so much nicer and rides so much smoother. More
by Teresa Hansen
