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Russell & Smith Honda
Houston, TX
2,769 Reviews
Russell & Smith Honda’s helpful team of knowledgeable salespeople and their skilled Honda service staff consistently go the extra mile for Greater Houston Honda owners speaking over 15 languages, continuously seeking automotive excellence and up holding their values to their customers!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 6:00 PM
Sunday Closed
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Showing 2,769 reviews
July 15, 2023
I am looking to purchase a new vehicle, so I am doing some price shopping. My local dealership has the vehicle I want in stock, but I felt that I could do better on the price, so I started shopping aroun some price shopping. My local dealership has the vehicle I want in stock, but I felt that I could do better on the price, so I started shopping around. Russell & Smith come up as a dealership with the vehicle I am looking for. Alan Henson sends me an email after I submit an inquiry letting me know of the current "vehicle shortage" and that he would assist me. I advise him that I am not seeing a vehicle shortage as my local dealership has the unit I want as well as Russell & Smith to which he replies "Then why are you not purchasing that one?" Anyone who has worked at a dealership knows that customer price shop, evidently this guy takes it personally when you call him out on his poor sales tactics. Focus on being a better salesman instead of pumping up hype around the vehicles you have. More
by Joel C.
Employees Worked With
June 07, 2023
Chas the sales manager has been quite helpful; however, the sales person Mr. Prannath though wants to help but is not aware of how the system works and who to go to get the desired information when the cus the sales person Mr. Prannath though wants to help but is not aware of how the system works and who to go to get the desired information when the customer is asking for it. Ms. Lisa Curttright, the finance manager was quite forthcoming when she was preparing the final sales document. After close to 2 weeks the license plates have yet to come and the sales person does not have any clue. etc More
by gardens.cones-0r
March 24, 2023
David is amazing. Very attentive and straightforward he made sure we where getting s car that we where going to love. Thank you Mr. Ly Very attentive and straightforward he made sure we where getting s car that we where going to love. Thank you Mr. Ly More
by ortmuniz
March 06, 2023
In Russell & Smith Honda , March 2023 Mr. Thomas Ngugen, was my service advisor, great job! I had a problem with window of my Honda HR-V 2018, and my car was out off warranty, but Mr. Th Thomas Ngugen, was my service advisor, great job! I had a problem with window of my Honda HR-V 2018, and my car was out off warranty, but Mr. Thomas surprised me by informed me that still I have extended warranty on my car, witch I did not know. Thomas is polite, knowledgeable, & excellent to customer concerns; makes customer satisfaction; he fix more things on my car. Process was done in a timely manner. Overall, I would like to say thanks to Thomas and I recommend him as a excellent service advisor. Marcy Y More
by Marcy say thanks to Thomas Nguyen
Employees Worked With
Thomas Nguyen, Service Advisor
December 18, 2022
BUYER BEWARE. This dealership tried to charge me $1000.00 on my credit card to hold on a new car that I was paying cash for the next day. I politely declined and This dealership tried to charge me $1000.00 on my credit card to hold on a new car that I was paying cash for the next day. I politely declined and sent the proof of insurance instead. Once I arrived at the dealership to purchase the vehicle, I was told by Mason (car salesman), the manager, and the GM that I couldn't pay with a check from my personal bank (Navy Federal) because the car wasn't being financed through the dealership. They proceeded to tell me that I would have to redo the loan with my bank and ask for a cashiers check. It was a total waste of my time that I could've been doing business with a professional and honest dealership. More
by Toigil0805
Employees Worked With
The GM of this dealership is also involved in conducting very poor and dishonest business., Mason Epperson
September 21, 2022
It was a great experience with the dealership and with Andy. He made himself available to talk or meet with us whenever we needed. He answered all the questions in an elaborate manner. Andy. He made himself available to talk or meet with us whenever we needed. He answered all the questions in an elaborate manner. More
by Hani Serag
Employees Worked With
