Russell & Smith Honda

Russell and Smith Honda was a great experience when it comes to car dealerships. It’s definitely not like other dealerships. I would like to thank my sales rep Jansem Lim, super nice guy and is there thr comes to car dealerships. It’s definitely not like other dealerships. I would like to thank my sales rep Jansem Lim, super nice guy and is there through the entire process. Hands down not like other sales reps I have dealt with at other dealers. More

I am very happy with Russell and Smith Honda and my sales person Jansen Lim specially. He was very helpful and answered all my questions. He made the process super easy for my wife and me. We are very happy person Jansen Lim specially. He was very helpful and answered all my questions. He made the process super easy for my wife and me. We are very happy with the experience and the purchase we made. We will definitely be back for future purchases. Thank you! More

Loved working with Ian at Russell & Smith Honda; he came recommended by my independent certified Honda mechanic. He's easy to talk to, was always sincere and considerate. Was up front about all the details recommended by my independent certified Honda mechanic. He's easy to talk to, was always sincere and considerate. Was up front about all the details including the price upcharge due to the new auto shortage. Very nice, positive experience! More

Michael very prompt and professional in communicating via text and emails. Finance Manager also took time to call and prompt and professional. Unfortunately will be working out of town next 3 months or so a text and emails. Finance Manager also took time to call and prompt and professional. Unfortunately will be working out of town next 3 months or so and not best time. Although will be back in contact once not on the road again. More

We took our Granddaughter for her 1st Car purchase. They had a car ready for her to test drive. We were greeted with water and many smiles. From the sale to the financing everyone was great. They explained had a car ready for her to test drive. We were greeted with water and many smiles. From the sale to the financing everyone was great. They explained everything so that she was able to understand completely from price, trade, financing and warranty. She purchased a 2022 Honda Insight with everything she wanted. She got a great car, great service and left a very happy and excited lady. Thanks to everyone for making her first car experience something she will always remember. More

We had the best salesman Jansem was very respectful and so polite. And he delivered our Yukon to us all the way Chappell Hill Texas. We’ve had our Yukon little over month and still till this day he still a so polite. And he delivered our Yukon to us all the way Chappell Hill Texas. We’ve had our Yukon little over month and still till this day he still answers my question s when I call him about my Yukon. Most of the time when you buy vehicle they forget about you. But not Jansem He’s Awesome. Thanks so much for helping us. More

Super friendly and transparent sales process, no hidden fees and great finance team to close out the deal! fees and great finance team to close out the deal! More

I brought my car in to have the splash shield fixed on my car as well as a busted dude mirror. After they looked over my car they told me that I also had a bad wheel bearing so they told me I should fix that car as well as a busted dude mirror. After they looked over my car they told me that I also had a bad wheel bearing so they told me I should fix that too. I said ok. The cap for the mirror was on back order so they'd call me when it came in. Around 3 weeks later I called literally 6 times trying to ask about the mirror cap to no avail and noone ever called back. Eventually I drive down there in person to be told oh it's not in yet and they have no idea when it will ever be there.the car sounds like the splash shield is bad again and also lots of warning lights are coming on in the car take it in again. they inform me the splash shield is damaged not their fault just a huge coincidence they tell me. Also that I had a bad wheel bearing on that same wheel to which I reply that was something they were supposed to fix last time. I don't have time to wait for the car today so I take my car and leave. Guess what first turn I make my car makes a terrible metal grating sound I contact them immediately since it didn't make that noise before and they blew me off saying they didn't do anything to the car. More

Thank you Andy for your professionalism and diligence I truly appreciate your time to help with pricing and availability. The customer service was friendly and knowledgeable. Thank you truly appreciate your time to help with pricing and availability. The customer service was friendly and knowledgeable. Thank you More

Had the pleasure of working with Jay in buying our CR-V. He was extremely helpful and kind throughout the entire process. We are now proud and happy owners of a new beautiful car. He was extremely helpful and kind throughout the entire process. We are now proud and happy owners of a new beautiful car. More