Russell & Smith Honda

Good Vibes. Good People. I walked in at 8 pm, nearing closing. The place still had good vibes, and I never felt rushed. I met and worked with good people, like Hanson in sales I walked in at 8 pm, nearing closing. The place still had good vibes, and I never felt rushed. I met and worked with good people, like Hanson in sales and Jamie in Finance. Hanson worked well to explain the whole process and Jamie never pressured or played any “tricks”. I felt good through the entire process and understood the implications of my decisions. It also helped you had 30 days to consider the extended warranty and GAP insurance. The only thing I paid for which I am not happy about is the “dealer inventory tax”. I was helping them by moving a hard to move vehicle from their lot and they slipped it in. Why would they slap that on? But that was the ONLY thing I can mention which I did not like, EVERYTHING else was perfect and smooth and transparent I am in love with my new car! 3+ hours later, around midnight I drove my new car off the lot like a thief in the night and didn’t stop until 3 in the morning. I came back a few days later with 100 questions after reading all the material and Jamie answered everything and took care of every quickly. It was good to see them again! Switching as a loyal customer from another powerhouse car manufacturer to Honda was a tough choice. Am I a total convert? Can’t say yet.. only time will tell... But Russell & Smith Honda is the place to go and see for yourself! Thanks again Hanson and Jamie! More

Service My service advisor, Ryne Smith, was very courteous and informative. I appreciate him taking the time to explain what the problem was and what the cos My service advisor, Ryne Smith, was very courteous and informative. I appreciate him taking the time to explain what the problem was and what the cost and time it would require to get my car rolling again. I had my inspection done and when I received the paperwork on it, I noticed the license plate number was incorrect. Ryne saw that it was corrected immediately. More

We had a pleasant experience at this dealership. I was given internet pricing so there wasn’t any negotiations. David Ly explained the process to me accurately. I was clear to David that I needed t I was given internet pricing so there wasn’t any negotiations. David Ly explained the process to me accurately. I was clear to David that I needed to be in and out quickly to make sure financing, car , etc. was ready to go. He made that happen. Experience went well. More

AMAZING CREW!! My husband and I went to the dealership to look at the Odyssey...after talking with a salesman, Michael Engbrock, that did NOT attack us as we stepped My husband and I went to the dealership to look at the Odyssey...after talking with a salesman, Michael Engbrock, that did NOT attack us as we stepped out of our car, he not only showed us what we came to see but took the time to listen to our needs. He explained each vehicle that we were interested in in depth and we drove away with the NEW 2019 Honda Passport! And a BIG shout out to Karan Patel for explaining all the warranty information to us and finding what was best for us! Hands down, the best experience I have ever had!!!! More

Good experience. No surprises. I found a car online (cars.com), went to test drive it, and bought it the same day with no fuss. They presented offers such as insurance and financing I found a car online (cars.com), went to test drive it, and bought it the same day with no fuss. They presented offers such as insurance and financing, but there was no pressure. The vehicle had no hidden problems. More

Great job Rolled in as a walk, mike came out answered all my questions let me know what’s to expect, had lunch next door by the time I walked back car was being Rolled in as a walk, mike came out answered all my questions let me know what’s to expect, had lunch next door by the time I walked back car was being pulled out garage with a nice wash. Mike found me paid and signed my paper work then back riding smooth again. Thanks guys More

Experience went well My experience went very well at Russell & Smith Honda. Alex did a fantastic job making sure car got the proper care it needed and I am very greatful My experience went very well at Russell & Smith Honda. Alex did a fantastic job making sure car got the proper care it needed and I am very greatful for his service More

Easy breezy...this time. There's always a little bit of trepidation for me going to dealerships for service, wondering if I'll be lucky enough to find an advisor who's friendl There's always a little bit of trepidation for me going to dealerships for service, wondering if I'll be lucky enough to find an advisor who's friendly, knowledgeable and honest. And it's frustrating to find one you can trust, only to come back to learn that he or she has moved on. There's a lot of turnover at this location for some reason. That's the only reason I would ding them. But after going thru two previous advisors that I liked, I was happy to be approached on my recent visit by Andy Vasquez. He was bright, enthusiastic, knowledgeable, personable...he didn't try to add on any extra expensive services that shops are notorious for trying to convince you need immediately. Yes he did inform me about other maintenance that I need in the near future, but I didn't feel any pressure, as he assured me that I had time to have those things done at a later date. He got me in and out in less time than I'd expected, so this time was a great experience for me. More

Top-notch This is the second Honda I purchased from Russell-Smith. What an experience! Excellent price, friendly and knowledgeable sales persons. Kudos and reco This is the second Honda I purchased from Russell-Smith. What an experience! Excellent price, friendly and knowledgeable sales persons. Kudos and recommendations for Dino, Michael and the dealership. More