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Russell & Smith Honda
Houston, TX
2,752 Reviews
Russell & Smith Honda’s helpful team of knowledgeable salespeople and their skilled Honda service staff consistently go the extra mile for Greater Houston Honda owners speaking over 15 languages, continuously seeking automotive excellence and up holding their values to their customers!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 6:00 PM
Sunday Closed
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Showing 2,752 reviews
March 17, 2019
Great service Everything was transparent and quick. Felt very welcomed and was told exactly what will happen throughout the process. I will definitely be back for f Everything was transparent and quick. Felt very welcomed and was told exactly what will happen throughout the process. I will definitely be back for future services. More
by milu211
Employees Worked With
Constantine
March 17, 2019
I had excellent price and experience I buy 3 cars CRV 2019 for my -Ridgeline2019 my husband and Fit 2019for my daughter ..great deals for my family .Memo Torres is very friendly I buy 3 cars CRV 2019 for my -Ridgeline2019 my husband and Fit 2019for my daughter ..great deals for my family .Memo Torres is very friendly More
by Nancy Cast
Employees Worked With
Memo Torres
March 16, 2019
Excellent customer service This was a follow up visit for a previous service. Ryne, our customer service rep, took excellent care of us. He kept us in the loop and was readily This was a follow up visit for a previous service. Ryne, our customer service rep, took excellent care of us. He kept us in the loop and was readily available for any questions and concerns. More
by RIDGELINE2018
Employees Worked With
Ryne Smith
March 15, 2019
Great Service Great overall service from this dealership! Came in with a problem and didn't know how much it was going to be or how long it would take to fix. Const Great overall service from this dealership! Came in with a problem and didn't know how much it was going to be or how long it would take to fix. Constantine explained everything that was going to happen to my car, and even called to update me when the problem was found and how much it was going to cost to fix it. This place will any any question you have and won't feel pressured to agree to anything you're not comfortable with. More
by Ben
Employees Worked With
Constantine
March 15, 2019
We were not treated well! The sales rep & manager were not nice, tried to make our buying experience very difficult/stringent. In fact we were told that the dealership tries to The sales rep & manager were not nice, tried to make our buying experience very difficult/stringent. In fact we were told that the dealership tries to be more stringent than Texas state laws. So cruel. When we disagreed with d Sales rep's decision, he was reluctant to talk to his manager. We insisted on speaking with the manager, but were never given the direct opportunity. He went to speak with the manager and they were demanding for information as if we were criminals. We showed our displeasure as we stood watching the sales rep and manager discuss, but the manager did not have the courtesy to talk to us at least to dissuade our displeasure. Instead, he walked right past us without even an acknowledgment. Very unprofessional and outright rude. Also, we were not offered any refreshments, not even drinking water, yet they claim to have coffee, cookies, popcorn. The car was also not washed properly. More
by Ada19
Employees Worked With
Other Employees :
I don't remember their names. The manager was rude, couldn't even speak to us directly to address the issue. He literally ignored us and walked away.
March 15, 2019
Customer Experience You guys rock and excel in customer satisfaction and service! I'm always at ease when you service my Honda. Thanks for always taking care of my need You guys rock and excel in customer satisfaction and service! I'm always at ease when you service my Honda. Thanks for always taking care of my needs. More
by klopez12
Employees Worked With
Darnell Frank
March 12, 2019
Great first impression We are new to Houston-looking for somewhere to service our Honda Pilot. We were scheduled the next day. Darnel took care of us- he was very friendly, We are new to Houston-looking for somewhere to service our Honda Pilot. We were scheduled the next day. Darnel took care of us- he was very friendly, professional, and thorough. He wasn't pushy with the things that were optional. Our first impression of this dealership is top notch and we will continue to take our vehicle there. More
by cjmullahy
Employees Worked With
Darnel Frank
March 11, 2019
New Car Lease Purchase Sara Haile was very helpful with my new Honda Civic. She along with Dino (Sales Director) made my buying experience great. I will send friends. Sara Haile was very helpful with my new Honda Civic. She along with Dino (Sales Director) made my buying experience great. I will send friends. More
by Sadie
Employees Worked With
Sara Haile , Jack Dino Varcados
March 07, 2019
Great service I had an excellent experience at Russell and Smith Honda. Work was done in a timely manner. My service writer was very professional. I will recommen I had an excellent experience at Russell and Smith Honda. Work was done in a timely manner. My service writer was very professional. I will recommend this dealer to all my friends and family. More
by CMARY
Employees Worked With
Darnel Frank, Rene Luna
March 05, 2019
Excellent experience We were looking around for a good used car, and our usual dealership did not have the make/model car I was looking for. So coming here for the first t We were looking around for a good used car, and our usual dealership did not have the make/model car I was looking for. So coming here for the first time, not knowing anyone, and what to expect, Dennis Lewis helped us out and made us feel very welcomed at Russell & Smith. The used car I looked at was in great condition, the test drive went great, and the financing went smooth. Dennis Lewis did an excellent job and the experience at Russell & Smith was all around amazing. More
by jc
Employees Worked With
Dennis Lewis
