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Russell & Smith Honda

Houston, TX

4.8
2,524 Reviews
Russell & Smith Honda’s helpful team of knowledgeable salespeople and their skilled Honda service staff consistently go the extra mile for Greater Houston Honda owners speaking over 15 languages, continuously seeking automotive excellence and up holding their values to their customers!
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2900 South Loop W

Houston, TX

77054

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Showing 2,524 reviews

November 07, 2017

Very Please I wanted to say that the treatment which I was extended at this dealership considering I did not purchase my vehicle from them only because I was from More

by Happy, G&S 409
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matt Gul
Nov 09, 2017 -

Russell & Smith Honda responded

Thanks for the great review! We are thrilled to know that we could provide a great service experience for you! We look forward to working with you when you are looking for a new car! Thank you for choosing us.

November 07, 2017

Great Customer Service It was a delight working with Misti. She explained the features of the vehicle, and the benefits. My car buying experience was the best. I have purcha More

by sharondamurphy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Misti Pittman-Sales, Calvin- finance
Nov 09, 2017 -

Russell & Smith Honda responded

Thank you for the great review! Misti and Calvin will be thrilled to hear that you were given such a great car buying experience. Please let us know if there is anything else we can do for you! Enjoy your new car!

November 07, 2017

Great experience This is the best place to purchase a vehicle. Ask for Matt Gul or Sales manager, Dino, They will take care of you the best. They are professional, f More

by Saritavona
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jack Dino Varcados, Matt Gul
Nov 09, 2017 -

Russell & Smith Honda responded

Thank you for the 5-star review! Matt and Dino will appreciate your kind words. We look forward to working with you again in the future! Thank you for choosing us!

November 05, 2017

Extremely Satisfied Customer Andy is a true professional. He was patient and willing to work to meet my demands. He respected my concerns and was able to answer all of my questi More

by Ben F.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andy Tran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 07, 2017 -

Russell & Smith Honda responded

This is so wonderful to hear! We really appreciate you letting us know how great Andy was for you, while deciding to purchase your new CRV-EX! We can't thank you enough for the recommendations and hope to work with you again in the future!

November 03, 2017

Exceeded my Expectations Henry provided expectional customer service during the buying processs. He promised me upon arrival that he was going to make the perfect deal happen More

by Jayf
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Henry
Nov 06, 2017 -

Russell & Smith Honda responded

Thanks for your fantastic feedback, Jay! We're thrilled to read about the exceptional job Henry did taking care of you during your buying experience. Thank you for choosing Russell & Smith, and we're looking forward to helping with all your future car needs!

November 01, 2017

Easy and Great Experience I had a great experience at Russell and Smith Honda. Michael Daniel showed me the car I was interested in and spent a lot of time going over the many More

by Author1776
Recommend Dealer
Yes
Employees Worked With
Michael Daniel & Keith Pruitt
Nov 03, 2017 -

Russell & Smith Honda responded

We are glad to hear we could give you all the information you needed to make the best decision on your new vehicle. Congratulations on your new vehicle, Author. We know you are going to love it for many years to come, and if you have any more questions, we hope you will come back to see us again. Have a great day!

October 31, 2017

2018 Honda Civic I love my new car. I wanted the Metallic Blue and that’s exactly what I got!! The Online inventory showed a different 2017 blue that I didn’t want, bu More

by L. Mitchell
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Henry Reese and Micheal Daniel
Nov 01, 2017 -

Russell & Smith Honda responded

Congratulations on your new, Metallic Blue vehicle, and thank you so much for visiting us to help you find it. We are thrilled you love it so much and know you are going to enjoy it for many years to come. If you have any more questions or need anything else, we would love to serve you again in the future. We hope you have a wonderful day!

October 31, 2017

Awesome service on a personal level Great work, Henry. Thanks for understanding and being patient during my experience of new car shopping! Enjoyed working with you and the finance team! More

by JonGar
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Henry Reece
Nov 01, 2017 -

Russell & Smith Honda responded

Awesome to hear, Jon, and we are absolutely thrilled we could get you the vehicle you were looking for. We know it can be a lot of work to find the perfect vehicle, and we are glad we could make the process simpler for you. It was great to see you, and if you have any more questions or need anything else, please come back to see us again. We hope you have an amazing day!

October 31, 2017

Great service! Would recommend this dealership, great service and deals! Employees were very friendly from the moment I walked in the door, offered water and were ve More

by Author12334564
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jaime Rojas, Nicholas Linder
Nov 15, 2017 -

Russell & Smith Honda responded

Thanks for your fantastic feedback! We're so glad you had a great experience with us here at Russell & Smith Honda. Thanks for coming in, and we hope to have the chance to work with you again soon!

October 30, 2017

The Best car I owned !! Honda CR-V I was so pleased witn Sung Bae"SUNG" Park " I can see why his name is Park ! He hit it right off the Park selling me that Honda ! He was very professi More

by Grace2017
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nicholas Linder
Oct 31, 2017 -

Russell & Smith Honda responded

Thank you for sharing, Silvia! Park is always striving to see that our guests are taken care of, especially in showing them all the latest technology the new cars feature, and he'll appreciate hearing your kind compliments. Congratulations on your new CR-V and welcome to the Russell & Smith family!

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