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Russell & Smith Honda

Houston, TX

4.8
2,509 Reviews
Russell & Smith Honda’s helpful team of knowledgeable salespeople and their skilled Honda service staff consistently go the extra mile for Greater Houston Honda owners speaking over 15 languages, continuously seeking automotive excellence and up holding their values to their customers!
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2900 South Loop W

Houston, TX

77054

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Showing 2,509 reviews

October 18, 2017

Henry Reece is awesome Henry get the job done ,great customer service,and very professional very good at what he does. He is great and I will recommend it More

by Kourtney
Recommend Dealer
Yes
Employees Worked With
Henry Reece
Oct 19, 2017 -

Russell & Smith Honda responded

Thank you for the kind words and recommendation, Kourtney! We're lucky yo have Henry on our team. We're happy he provided you with great customer service and a good experience. Please come see us again!

October 17, 2017

No pressure, Ari is an excellent salesman. I am from Fort Worth and would drive back to buy another car from Ari. Ari kept helping me figure out how to make things work on the car well past whe More

by Michael
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jack Dino Varcados, Nicholas Linder, Ari Imanraharja
Oct 18, 2017 -

Russell & Smith Honda responded

It is great knowing Ari worked so well with you, Michael! Thanks for the review and please let us know if you need anything else!

October 17, 2017

2017 Honda Pilot helped by Andy Tan Andy Tan was professional, courteous and very helpful. Made the experience a delight. Fair value and excellent service. Thank you for your help with t More

by Sunil
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andy Tran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kelvin Pruitt: rated highly
Oct 19, 2017 -

Russell & Smith Honda responded

Thank you for taking the time to share your experience with Andy. We're happy to hear that he provided a delightful experience. We value and appreciate your business and look forward to working with you again!

October 16, 2017

"Best Car Buying experience" Finance manager worked hard to match me with the best car financing, manager provided me with exceptional service and Ari exceeded my expectations. More

by Accordgirl
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Manager Nicolas Watson, Nicholas Linder, Ari Imanraharja
Oct 17, 2017 -

Russell & Smith Honda responded

How great! It's important to us that our customers feel comfortable throughout their experience, so we're pleased Nick and Ari were able to make yours a fantastic one. Congratulations on your new car and welcome to the Russell & Smith family!

October 15, 2017

Honest Salesman On September 27th, 2017 me and my Mother entered Russell & Smith Honda dealership and was greeted by Christopher Gossett. This gentleman treated me an More

by Mocity87
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Christopher Gossett
Oct 16, 2017 -

Russell & Smith Honda responded

Thank you for leaving such a great review! Honesty and quality are two of the cornerstones of our business, and the fact that Christopher was able to deliver on those values is simply fantastic news! If we can do anything else for you, please let us know, and we hope to see you again next time!

October 13, 2017

Smooth and Easy! I’ve been looking for the best deal on getting a new car and this dealership just made it easy as 1,2,3. I came in without any appointment, meet Henr More

by Ni9ez
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Henry Reece, Phillip, Jad Aboul-Jibin
Oct 17, 2017 -

Russell & Smith Honda responded

Ni9ez, thank you for such a great review! We are so glad that Henry, Philip, and Jad, were able to provide you with a great experience. We all appreciate the 5-star rating and we hope to see you again soon!

October 13, 2017

Quick and friendly Joey was helpful in showing me all the vehicles I wanted to say and the purchase went without a problem. They didn't take too much time with the paper More

by Civicguy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joey Zheng, Nicholas Linder
Oct 17, 2017 -

Russell & Smith Honda responded

Civicguy, we are glad that Joey was able to provide you with a great experience. Thank you for the 5-star rating and we hope you are enjoying your new vehicle!

October 11, 2017

Worst Experience Ever I would give this place negative stars if I could. I bought a brand new car from them a month ago and have had nothing but issues since driving off th More

by Krisob
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Matthew Moore and Michael Daniel, Nicholas Linder
October 10, 2017

Excellent sales service I was contacted by David Nelson from Russell and Smith Honda. I returned a text late that evening. David instantly gave me choices with low no hassle More

by Hondafavorite
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Nelson
Oct 11, 2017 -

Russell & Smith Honda responded

Thank you for your review! We are so happy to hear you had a good experience with us! David will be so pleased to hear your kind words! Thank you for choosing us! Come back and see us again soon!

October 09, 2017

EXCELLENT CUSTOMER SERVICE/EXPERIENCE Boubacar Kouyate was very helpful in my civic hatchback purchase. I would recommend him to anyone looking to purchase a honda vehicle to get the best More

by Honda Buyer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Boubacar Kouyate
Oct 11, 2017 -

Russell & Smith Honda responded

Thank you for your kind feedback about Boubacar! He's a great asset to our team and we're lucky to have him. Please be sure to let him or anyone at Russell & Smith Honda know if there's anything else we can do for you! Enjoy the Civic!

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